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  • Posted: May 29, 2020
    Deadline: Not specified
  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
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    Senior Manager Product Services

    Job Details

    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

    Job Purpose

    To manage the Production Services Unit and provide efficient and effective IT Technical Support to all entities by ensuring the bank’s IT Infrastructure is stable, in optimum working condition at all times and to lead transformation through Research & Development (R&D) and Innovation.


    Direct and manage the Production Services Team including ensuring that the bank’s performance tracking and management mechanisms are in effect.

    •  Direct and manage the Production Services Team including ensuring that the bank’s performance tracking and management mechanisms are in effect;
    • Core banking and Business Systems
    • Networks and Infrastructure
    • Database Management
    • Management Information and Business Intelligence
    • Open Systems and Storage
    • VMware and Wintel
    •  Provide leadership and strategic direction for the function, ranging from planning and budgeting to motivational and promotional activities expounding the value of the Production Services Unit.
    •  Develop team targets and set realistic goals for each member of staff in the Production Services Unit.
    • Provide effective and efficient service to our internal and external clients through develop, maintain and retain a technically and professionally competent staff skilled in current and emerging technologies to mazimise business benefits.
    • Build coalition with centre (Standard Bank Group) innovation teams
    • Develop and drive IT strategy that is aligned to overall business strategy
      • Lead the development of the Production Services strategy (Stability, optimisation and transformation) and align it to the overall Business Strategy.
      • Influence the future of the business through technological innovations, research and development.
      • Chart Technology Road Map for the bank
      • Develop processes and systems to adequately support future business growth
      • Provide technical advice on new technology that is appropriate to banking services and ensure implementation of solutions that meet requirements
      • Be involved in decision making, strategic planning of the IT department.
    • Install and implement infrastructure and related systems on the production and disaster recovery systems in line with Group standards
    • Take a leading role in ensuring that installation and implementation of infrastructure and related systems are done on the production and disaster recovery systems in line with the service level agreements that the IT Department has with branches and Head office departments.
    • Optimise existing infrastructure
    • Procure appropriate IT equipment (servers, computers, network equipment, UPS etc) that would support the required service delivery to customers in line with the bank’s development needs.
    • Ensure timely and efficient provision of technical support by third party vendors to the bank’s telecommunication equipment, servers and other IT related equipment.
    • Drive standardisation of platforms and solutions in order to ensure systems stability.
    • Participate in project implementations by being the IT representative on projects as elected and ensure completion within budget and set timelines.


    • First Degree in Information Technology or Computer Sciences or equivalent
    • Certifications in project management (Prince2); ITIL Foundation

    Knowledge/Technical Skills/Expertise

    • 7-10 years experience in similar role, with at least 5 years management experience.
    • Must have thorough knowledge of different computer systems.
    • Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
    • Banking/financial industry experience would be an added advantage

    go to method of application »

    Head, Information Technology (IT) Operations

    Job Purpose

    To run Information Technology operations of Stanbic Kenya in line with leading practices in order to reduce operational issues, maximise operational efficiency and drive standardisation of operating processes and procedures across all IT services. This being done by ensuring new technology is deployed without impacting production. To promote sharing of resources and ensure adequate capacity is available to meet SLAs. Has a mandate for end-to-end service delivery in Stanbic Kenya to ensure availability, stability and performance of IT services; ensuring sustenance of service delivery levels across application and infrastructure services. Management, ownership, forecasting and performance evaluation of all of the Bank’s IT infrastructure and Applications. This role will also double hat at Senior Manager, Production Systems.
    This incumbent acts as the CIO whenever the CIO is not available.

    Key Responsibilities/Accountabilities

    • Responsible for management of IT Operations function including the role of Senior Manager, Production Systems
    • Define and implement IT operations Strategy aligned to Country IT and Group IT Strategy
    • Effectively manage the IT operations function including keeping the IT stack relevant
    • Build and partner with Group IT to deliver sustainable solutions
    • Ensure the maintenance and optimisation of all hardware/software and peripherals
    • Partner with Business to ensure successful delivery of IT Solutions including viable solutions that align to the Business and Client strategy
    • Deliver a stable and cost effective service across the entire IT Operations functions
    • Ensure maximum system availability with minimal network outages as per SLAs
    • Achieve optimal Mean Time to Repair on all system Incidents
    • Ensure attainment of satisfactory audits (internal and external)
    • Ensure effective change control and fault reporting/management
    • Ensure cost containment as per agreed budgets for both Capital and Operational expenditure in the IT Operations functions
    • Responsible for service delivery and Help Desk management
    • Ensure compliance to all IT security policies and procedures
    • Implement short- and long-range IT Operations goals, objectives, policies, and operating procedures.
    • Implement IT technology, application, data, integration and business process strategy aligned with Group/Centre business goals
    • Promote use of shared capabilities, infrastructure and applications to promote scalability, reduce costs and improve information flows for the Country.
    • Provide input, as required, on large-scale projects and road maps for compatibility with the vision
    • Manage IT Risk
      • Manage external suppliers- Oversee the management of Third-Party Suppliers and improve Service delivery through targeted Improvement Programs
      • Identify opportunities in IT Operations to outsource, where it makes business and commercial sense to do so and consult with authorised parties (e.g. vendor management), in need, to implement necessary arrangements and agreements
      • Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements and manage all production issues to resolution, leveraging our 3rd party vendors where necessary
      • Build and manage long term, sustainable relationships with vendors and managed services to realise IT objectives, in conjunction with shared services and procurement where required.
      • In consultation with procurement/vendor management negotiate, approve contracts or agreements with external parties, within authorised mandate.
      • Achieve compliance level to pre-agreed SLAs and OLAs
      • Customer satisfaction levels.
      • Deployment and operation of the infrastructure environment spanning data centres, network, open systems and distributed environments. In addition, role covers capacity management, and disaster recovery functions.
    • Stabile IT Services.
    • Availability of IT services.
      • Forecasting and Capacity management planning of IT infrastructure
      • Financial Management- Participate in the IT budget process and prepare Unit Budget and manage costs within the Business Management Unit
      • Prepare IT Operations objectives and budgets to facilitate the implementation, management and operations the function.
      • Drive initiatives around benefits realisation related to the IT Operations technology landscape.
      • Monitor IT Operations budgets against expenditure and mange IT costs in line with country parameters
      • Manage the unit budget and ensure compliance in line with the Country Long Term Financial Strategy
      • Ensure necessary transparency and controls are in place regarding expenditure
      • Set the strategy for Country resource management to respond to business priorities cost effectively.
      • Deliver quality service through adequate management of change, driving improvement initiatives and use key IT metrics to influence business decisions
    • Manage change within IT Operations function:
    • Partner with business to co-create business change programs and drive changes to meet tactical business objectives thereby creating further IT demand.
    • Focus and drive service improvement initiatives:
    • Facilitate and drive continual service improvement by consistently aligning the IT service offering to Country demands and manage business needs effectively.
    • Use key IT service metrics to inform IT and Business decisions:
    • Measure IT service delivery to enable adequate spend/ budget allocation to business process innovation and general IT maintenance respectively.
    • Determine and specify various milestones to reach long and short-term goals. Serves as a roadmap for implementation of strategies.
    • Determine business service availability and ensure the best contingency strategies are created to reduce or avoid process malfunctions and improve the sustainability of critical business applications.
    • Ensure effective 24x7 hourly monitoring of all services.
    • Set up monitoring capacity within IT.
    • Ensure team is monitoring all key services facilitating prompt resolution of issues.
    • Customer satisfaction levels.
    • Availability of IT services.
    • Manage Governance and Compliance for IT Operations
    • Manage the development of an IT Operations governance framework that will define the working relationships and sharing of IT components among various IT portfolios within Country, ensuring that IT systems and IT employees are regulatory compliant.
    • Represent the CIO in Country and Group Governance Forum and ensure the successful running thereof, where necessary
    • Provide IT leadership for Country, through the CIO and act as Second in Command when the CIO is not available
    • Through the CIO, effectively manage internal and external relationships, forge partnerships to leverage technology and resources that measurable added value for all parties.
    • When requested by CIO, build and maintain competencies and capability and provide leadership to each Country area and team/ function.
    • Where necessary, provide leadership to the Country IT community including own business area and the inter function data flow to support the Information (Applications, Data and Integration)
    • Work with the CIO to manage and contain staff turnover in IT department within acceptable levels
    • Assist the CIO develop and implement viable succession plans
    • Assist the CIO define and achieve training targets for IT staff
    • Manage IT Operations business function
    • Provide a view of IT Operation functions and guide the day-to-day operations, and assures a smoothly functioning, efficient organization.
    • Specify accountabilities for IT Operations team and evaluates performance regularly steering organisational strategic direction.
    • Support people initiatives that help build a fit for purpose business.
    • Direct a culture supportive of change, by engaging and employing activities that drives and supports this.
    • Assure the implementation of all human resources policies, procedures and practices within the IT Operations unit and monitors compliance with the relevant laws and regulations.
    • Establish a positive, healthy and safe working environment in accordance with all legislation and regulations.
    • Recruit, interview and select leaders/senior staff members that have the right technical and personal abilities to help further the organisations mission.
    • Coach, mentor and develop direct reports to improve overall performance
    • Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures

    Preferred Qualification and Experience

    • First Degree in IT, Computer Sciences or equivalent
    • Masters degree prefered
    • More than 10 years Experience: Strong knowledge of Information Technologies, Telecommunications, Network/ Infrastructure planning and services, IT service delivery, knowledge and understanding of application development lifecycles including Agile, and systems integration - in a large multi-dimensional corporate environment preferably in the financial industry

    Knowledge/Technical Skills/Expertise

    • Proven ability to have led a business unit and team of managers managing diverse portfolio’s, driving group strategy and translating this to Business level for interpretation and steer of direction
    • The candidate requires background in full lifecycle design and development covering solution design, application design, development, testing and maintenance, network software, operating systems, multi-tier environments, desktop and workgroup software, middleware, server technology, fault tolerant environments, development tools

    go to method of application »

    Manager, Digital Payments and Self Service Channels

    Job Purpose

    To provide technical leadership in the management and support of the Bank’s Manager, Digital and Self Service Channels and associated back end systems with the view to maintain a high availability and excellent end user experience. The jobholder will also play a leading role in project support for initiatives around the payments and peripheral systems and other bank initiatives that have an impact on the systems. He/She will be expected to mentor/coach staff within their team and the larger applications team on matters technical.
    Key Responsibilities/Accountabilities

    Provide second and third level support to all users at branch and head office
    Provide second and third level support to all users at branch and Head Office on Digital and Self-Service Channel issues.
    Review fault/incident logs to ascertain root causes and ensure faults/incidents are closed in line with the incident management process
    Provide afterhours support in line with service level agreements to ensure customer satisfaction.

    Monitor Team performance with regards to resolution of Incidents/Faults
    Monitor team performance with regards to resolution of incidents/faults and take corrective measures when calls/incidents are at risk of breaching SLA
    Compile periodic performance reports on Digital and Self-Service Channels and share with the IT Management and Business Owners.
    Identify shortcomings on the Bank’s application systems and provide solutions to improve or rectify them according to business requirements.

    Review projects/initiatives around Digital and Self-Service Channels
    Participate in project implementation around Digital and Self-Service Channels.
    Ensure availability of disaster recovery site operations and testing at least twice a year for Digital and Self-Service Channels and related applications.
    Review projects/initiatives around Digital and Self Service Channels and ensure they are in line with Bank’s strategy.

    Preferred Qualification and Experience

    • First Degree in IT or Computer Science
    • Must have working knowledge of banking systems and capital markets applications and must have working knowledge of systems management, development and implementation methods and day to day systems support
    • Certification/Active Membership to a professional organisation would be an added advantage
    • At least five (5) years’ experience in any of the following areas: IT Security, Technical Support, Systems Administration, Applications Support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis

    Knowledge/Technical Skills/Expertise

    • Generating Ideas:The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further enhanced by the extent to which an individual enjoys the creative process
    • Making Decisions:This competency is about the pace at which individuals are prepared to make decisions, as well as their willingness to take responsibility for their decisions when under pressure. It also deals with the extent to which individuals are definite about their views and opinions.

    Method of Application

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