Job Openings at Stratostaff

DUTIES AND RESPONSIBILITIES   

• Cultivating a Member-Centric Culture
• Foster a deep-rooted commitment to understanding and prioritizing member needs.
• Train staff to adopt a proactive mindset focused on exceeding member expectations.
• Establish feedback to continuously capture, analyze, and act on member insights to refine services.
• Enhancing Member Engagement and Interaction
• Implement a structured member engagement strategy with touchpoints across digital and physical channels.
• Personalize interactions by leveraging member data to provide tailored financial solutions and services.
• Establish regular communication through newsletters, webinars, forums, and personalized check-ins.
• Strengthening Member Relationships and Loyalty
• Build long-term connections with members through trust, transparency, and personalized service.
• Offer loyalty and reward programs to recognize and appreciate members' continued participation.
• Organize networking opportunities that allow members to interact, share experiences, and grow within the Sacco community.
• Optimizing Internal Communication for Member Support
• Develop efficient internal communication workflows to ensure seamless coordination in resolving member cases.
• Use systems to track, monitor, and resolve member issues efficiently.
• Encourage interdepartmental collaboration to provide holistic solutions to member concerns.
• Delivering Exceptional Customer Care
• Implement a best-in-class ‘customer care journey’ to ensure swift responses and high satisfaction levels.
• Train frontline staff to handle inquiries professionally and empathetically.
• Utilize multiple service channels, including digital platforms, call centers, and in-person support, to ensure accessibility.
• Leading Innovation to Enhance Member Value
• Invest in technology-driven solutions such as digital banking, self-service portals, and AI-driven support.
• Regularly introduce new products and services that align with evolving member needs.
• Encourage a culture of continuous innovation through staff-driven and member-driven ideas.
• Creating Engaging and Fun Member Experiences
• Organize financial literacy events, social gatherings, and interactive activities to keep members engaged.
• Develop engagement strategies, such as contests, game, incentives, and community challenges.
• Foster a friendly and dynamic environment that makes members feel valued and excited about being part of the Sacco.
• Building a Thriving Membership Community
• Create an exclusive space where members can interact, share ideas, and support one another.
• Encourage members to be brand ambassadors by rewarding referrals and active participation through initiatives like “Mlete Ndani.”
• Ensuring Member Security, Trust, and Assurance
• Maintain high standards of financial security, data protection, and ethical service delivery.
• Provide clear and transparent communication regarding products, policies, and financial matters.
• Offer insurance, financial advisory, and risk mitigation services to safeguard members' interests.
• Fostering Member Happiness, Satisfaction, and Retention
• Continuously monitor and improve the member experience through satisfaction surveys and engagement metrics.
• Implement personalized recognition programs to celebrate members' milestones and contributions.

Requirements

MINIMUM REQUIREMENTS

• Bachelor’s degree in business administration, Customer Service, Marketing, or a related field.
• Minimum of 8 years of experience in member/customer service, with at least 3 years in a leadership role within a fast-paced organization.
• Experience in the financial services sector is an added advantage.
• Strong understanding of customer relationship management (CRM) systems and digital engagement strategies.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement member engagement strategies

go to method of application »

• Our client is a leading and fast-growing Sacco. They are seeking to hire a Business Development & Marketing Manager to lead strategic initiatives that drive membership growth, increase brand visibility, and promote financial products. The role involves developing and executing integrated marketing strategies across multiple channels and requires a creative, analytical, and member-focused professional with strong leadership skills and a keen understanding of market dynamics.

DUTIES AND RESPONSIBILITIES   

• Member Recruitment
• Develop and implement strategies to attract and onboard new members.
• Identify target groups and create customized marketing campaigns for recruitment.
• Build partnerships with companies, organizations, and institutions to expand the Sacco’s membership base.
• Organize membership drives, open days, and promotional events to attract potential members.
• Communication, PR, Media & Brand Awareness
• Manage all communication efforts to ensure a positive Sacco image.
• Develop and maintain relationships with media houses for press releases and media coverage.
• Represent the Sacco at public events, conferences, and industry gatherings.
• Create brand awareness through advertising, sponsorships, and community engagement programs.
• Advertising Sacco Products
• Develop and execute advertising campaigns to promote savings, loan, and investment products.
• Work with designers and Creatives to develop creative materials such as brochures, banners, and social media content.
• Collaborate with sales teams to ensure successful product promotion.
• Managing Digital Media, Website & App
• Oversee the Sacco’s website and ensure it is up to date and user-friendly.
• Manage social media platforms (Facebook, Twitter, LinkedIn, Instagram) to increase engagement and brand visibility.
• Work with developers to improve the Sacco’s mobile app experience.
• Monitor website traffic, app downloads, and social media performance using analytics tools.
• Leading Think Tanks for Marketing Innovation
• Organize brainstorming sessions to generate new marketing ideas.
• Conduct market research to identify trends, opportunities, and member preferences.
• Implement innovative strategies that differentiate Qona Sacco from competitors.
• Research industry trends and competitor strategies.
• Direct Marketing
• Organize field marketing activities such as roadshows, community activations, and financial literacy workshops.
• Use targeted marketing strategies to reach potential members through direct engagement.
• Develop email, SMS, and in-person campaigns tailored to different member segments.
• Leverage Sacco staff and brand ambassadors to enhance word-of-mouth.
• Personalized Selling & Relationship Management
• Develop customized marketing strategies for high-value members and institutional clients.
• Train sales and customer service teams on effective selling techniques and member engagement.
• Use member insights to tailor financial products and services to meet their needs.
• Build and maintain strong relationships with key members and stakeholders.
• Agency Management
• Identify and manage external agencies for advertising, branding, and digital marketing.
• Oversee marketing budgets and ensure cost-effective spending on promotions.
• Negotiate contracts and agreements with marketing service providers.
• Ensure all agency-led campaigns align with Qona Sacco’s brand and strategic goals.
• Performance Measurement & Reporting
• Track and report on key marketing performance indicators (KPIs).
• Prepare monthly and quarterly reports on campaign effectiveness and membership growth.
• Use analytics tools to measure brand visibility, customer engagement, and return on investment (ROI).
• Product Development
• Collaborate with product teams to create new products that meet member needs.
• Conduct member feedback surveys and market research to inform product offerings.
• Oversee the lifecycle of products from ideation to launch and continuous improvement.

Requirements

MINIMUM REQUIREMENTS

• Bachelor’s degree in marketing, Business, Communications, or a related field.
• Relevant professional qualification in Marketing.
• Minimum of 8 years of experience in member/customer service, with at least 3 years in a leadership role.
• Experience working in Agency is an added advantage.
• Strong leadership and team management skills.
• Expertise in digital marketing, branding, and strategic communications.
• Proficiency in social media management, content creation, and analytics tools.
• Excellent communication, negotiation, and public relations skills.
• Ability to work in a fast-paced, target-driven environment.
• Creativity, problem-solving skills, and a results-oriented mindset.