Job Openings at TheJitu.com

Key responsibilities:     

• Perform basic Salesforce administration tasks, including user account maintenance, reports, dashboards, workflows, and other routine tasks.  
• Assist in training new end-users on the Salesforce platform.  
• Grow the Salesforce skill set across the organization.  
• Maintain Salesforce databases and ensure data integrity.  
• Provide Tier 1 support to business users, addressing immediate operational and/or technical issues.  
• Collaborate with various teams to optimize Salesforce functionality and improve user experience.  

Competencies  

• Minimum 1-2 years of experience as a Salesforce.com administrator.  
• Proficient in Salesforce administration, with a focus on Sales Cloud.  
• Familiarity with Salesforce.com Admin tools (Admin I certification preferred).  
• Ability to manage multiple tasks simultaneously.  
• Excellent problem-solving skills and a customer-focused attitude.  
• Strong communication and interpersonal skills.

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Key Responsibilities:

• Guiding and coaching teams to follow Agile methodologies and Scrum processes.
• You will facilitate team meetings, remove impediments, and ensure that the team is delivering high quality products.
• In this role, you will be responsible for testing software applications to ensure they meet the specified requirements and are free of defects.
• You will create test plans, design, and execute test cases, and report defects to the development team.
• Use SQL to perform queries, joins, and other operations on data, and you will ensure that the data meets the specified requirements.
• Managing test cases and test suites.

Key Competencies / Skills

• Knowledgeable with Agile/Scrum Process
• Good understanding of E2E testing process
• Intermediate SQL skills to perform queries, joins, etc.
• API Testing using tools like Postman would be good (rest/soap)
• Excellent communication, able to speak up
• TestRail - tool we use to document all test cases. Nice to have.

Required Qualifications & Experience

• Bachelor's degree in computer science or related field
• Project Management and Quality Assurance certifications will be added advantage.
• Support clients in the US.

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Key Responsibilities:

As a Customer Service Associate, your mission will be to provide value to clients in a collaborative team environment. You will play a key role in customer interaction, troubleshooting, and ensuring smooth project execution. Specific responsibilities include:

• Assisting with collecting customer requests and data
• Attending customer phone calls and handling application requests
• Responding to user emails, web support requests, and escalating to technical engineers as necessary
• Conducting basic troubleshooting using questionnaires to determine the level of support needed
• Creating and managing support tickets for Level 1 support issues
• Providing product information to clients
• Working directly with clients and the Project Lead to ensure deliverables are within scope and budget
• Making recommendations for new processes and procedures to improve efficiency
• Analyzing and documenting training materials for new hires

Key Competencies / Skills:

• Proven experience in customer service and relationship building
• Ability to analyze and interpret data with attention to detail
• Eagerness to learn new technologies and apply them effectively
• Proficiency in both written and verbal English for communication with internal and external clients
• Dynamic, emotionally intelligent, and capable of prioritizing and organizing work effectively
• Strong planning and organizational skills

Required Qualifications & Experience:

• Bachelor’s degree in IT or a business-related
• Proficiency in Microsoft Office Suite products (Word, Excel)
• Ability to develop project plans and deliverables on time
• Applicable IT skills, including troubleshooting and support ticket management