Job Openings at Tropical Heat

About the Role

• The candidate should be a motivated and intellectually curious graduate. This program offers a unique opportunity to apply academic knowledge to real-world international trade and logistics challenges, working alongside experienced export coordinators and supply chain analysts. The successful candidate will contribute to the full lifecycle of export operations, from handling shipping documentation and compliance to analysing logistics data and updating tracking dashboards, helping to drive data-informed decisions across the company’s global supply chain.

Key Responsibilities

• Export & Administrative Documentation: Prepare, verify, and organize essential export documents while maintaining compliance records.
• Logistics Coordination: Assist in liaising with freight forwarders, shipping lines, customs brokers, and internal teams to track shipment schedules and resolve logistics delays.
• Data Preparation & Management: Clean, process, and organize export sales, freight costs, and shipping datasets to ensure data quality and operational transparency.
• Reporting & Visualization: Maintain and update shipping tracking dashboards using spreadsheet tools and data visualization software to communicate logistics KPIs and metrics to stakeholders.
• Process Documentation & Analysis: Document standard operating procedures for export workflows and assist in identifying cost-saving opportunities or operational bottlenecks through data analysis.
• Collaboration: Participate in supply chain team meetings and contribute actionable ideas to optimize international trade operations using data.

Qualifications

• A recent graduate (within the last 12 months) of a Bachelor's program in International Business, Supply Chain Management, Logistics, Data Analytics, Business Administration, Economics, or a related field.
• Strong foundational knowledge of international trade concepts and standard commercial terms.
• Hands-on experience with Microsoft Excel / Google Sheets and data extraction tools for operational analysis.
• Exposure to data visualization tools (e.g., Tableau, Power BI) or ERP systems is a plus.
• High attention to detail and excellent problem solving skills in handling logistics documentation and datasets.
• Ability to communicate operational findings and logistics updates clearly and effectively to cross-functional teams.

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About the Role

• Tropical Heat is looking for a motivated and intellectually curious graduate to join our team as a Sales Administrator Graduate Star. This graduate program offers a unique opportunity to apply academic knowledge to real-world business challenges, working alongside experienced sales and administrative professionals.
• The successful candidate will provide administrative support to the sales team, handle tasks such as order processing and data management, and communicate with clients to help enhance the overall productivity of the sales department. You will contribute to the full lifecycle of sales administration, ensuring smooth operations and efficient processes across the company.

Key Responsibilities

• Order Processing: Accurately process sales orders, ensuring all details are correct and complete while coordinating with logistics and inventory teams to ensure timely product delivery.
• Customer Support: Serve as the first point of contact for clients regarding order inquiries, delivery updates, and general sales-related issues.
• Issue Resolution: Address customer complaints and escalate issues when necessary to maintain service quality.
• Coordination & Communication: Liaise between the sales team and other departments, such as marketing, finance, and logistics, to ensure cohesive operations.
• Administrative Support: Monitor and ensure compliance with company policies, procedures, and terms of sales agreements.
• Resource Management: Manage material requisitions on a need-to-need basis for meetings or client sampling, and oversee office supplies for the sales team.
• Inventory Oversight: Track inventory levels and coordinate with relevant teams to manage stock replenishment.
• Documentation: Document sales processes and administrative workflows to ensure transparency and reproducibility.
• Collaboration: Participate in team meetings and contribute fresh ideas to solve business problems.

Qualifications and Skills

• Education: Currently enrolled in or a recent graduate (within the last 12 months) of a Bachelor’s degree in Business Administration, Sales, or a related field.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with Google Workspace and CRM tools/ sales processes is an advantage.
• Communication: Excellent verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders.
• Problem-Solving: Strong critical-thinking and problem-solving abilities to handle operational challenges.

Core Competencies:

• High level of attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• A customer-focused mindset with a proactive approach to tasks.

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About the Role

• The candidate should be a motivated and intellectually curious graduate. This graduate program offers a unique opportunity to apply academic knowledge to real-world business challenges, working alongside experienced data scientists and analysts. The successful candidate will contribute to the full lifecycle of data projects, from collection and cleaning to analysis and visualization, helping to drive data-informed decisions across the company.

Key Responsibilities

• Data Preparation: Clean, process, and transform large, complex datasets to prepare them for analysis, ensuring data quality and integrity.
• Analysis & Modeling: Assist in developing and testing statistical models, predictive algorithms, and machine learning prototypes under the guidance of senior staff.
• Reporting & Visualization: Create and maintain dashboards and reports using data visualization tools to communicate key metrics and insights to stakeholders.
• Documentation: Document data processes, models, and code for transparency and reproducibility.
• Collaboration: Participate in team meetings and contribute ideas to solve business problems using data.

Qualifications

• Currently enrolled in or a recent graduate (within the last 12 months) of a Master's or Bachelor's program in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related quantitative field.
• Strong foundational knowledge of statistical analysis and data modeling principles.
• Experience with SQL for data extraction and manipulation.
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Excellent problem solving skills and a strong attention to detail.
• Ability to communicate complex data findings clearly and effectively.