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  • Posted: Mar 30, 2021
    Deadline: Apr 8, 2021
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  • World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still...
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    Logistics Associate, SC6 (Dadaab)

    ORGANIZATIONAL CONTEXT

    This position is in Dadaab. The job holder will  report to a Logistics Officer, Head of Unit or the designate.
    At this level, job holder needs to demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and logistics common services. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising and coaching staff.

    JOB PURPOSE

    To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

    STANDARD MINIMUM QUALIFICATIONS DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

    Education: Completion of secondary school education. A post-secondary certificate in the related functional area.
    Language: General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

    Work experience: At least 5 years work experience in managing a range of warehouse activities including safeguarding of commodities and supplies, and ensuring well-organized warehousing and storage service.

    Other skills and attributes:

    • Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
    • Experience in administering third party service providers’ contracts.
    • Experience in compiling contract documentation.
    • Experience in contract execution.
    • Experience in budget monitoring and reporting.

    KEY ACCOUNTABILITIES (not all-inclusive)

    • Provide specialized support to logistics operations and activities, following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.
    • Coordinate requisitioning and ensure timely delivery of commodities and supplies to authorised partners and destinations.
    • Manage logistics vendors’ contracting activities including performance monitoring and measurement.
    • Support gathering market intelligence, vendor assessments (e.g. transporters, retailers) to support vendor selection process.
    • Identify, resolve and/or provide recommendations on specialised queries/requests for support, using initiative and following standard processes, to ensure timely and accurate resolution of enquiries with excellent client service mind-set.
    • Prepare, monitor and revise budget for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
    • Monitor inventory management processes to track trends and account for the inventory status from source to beneficiary.
    • Support oversight for commodity accounting data quality and integrity.
    • Analyse operational pipeline and contribute to assessments and operational planning for all delivery modalities, to ensure that supply chain requirements are taken into consideration.
    • Manage documentation processing for execution of logistics operations (e.g. customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating complex issues to the supervisor.
    • Perform research, collect data and conduct analysis, produce reports (e.g. CCTI, SPRs, financial closure, physical inventory, transport performance) and ensure information accuracy in corporate systems to enable informed decision-making.
    • Liaise with internal and external stakeholders to support logistics operations management and contribute to effective service delivery.
    • Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines for all assistance modalities.
    • Support logistics emergency preparedness and response activities including Logistics Capacity Assessment and Contingency Plan update, to support WFP’s response in emergencies.

    4Ps CORE ORGANISATIONAL CAPABILITIES

    Purpose

    • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
    •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
    •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
    •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

    People

    • Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
    •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
    •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
    •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

    Performance

    • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
    •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
    •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
    •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

    Partnership

    • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
    •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
    •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
    •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

    FUNCTIONAL CAPABILITIES

    Capability Name Description of the behaviour expected for the proficiency level
    Supply Chain Management and Optimization Demonstrates ability to design basic supply chain networks, including appropriately assessing and escalating challenges to ensure that WFP is able to provide consistent and uninterrupted service to its beneficiaries and partners.
    Planning, Project & Resource Mgmt Collects and analyses relevant technical data from diverse sources to forecast operational needs under various scenarios and makes evidence-based proposals.
    Information Management & Reporting Liaises with internal and external stakeholders to consolidate preliminary data analysis, draft reports and disseminate information that represents concerns and trends.
    Market Analysis, Contracting and Operational Execution Demonstrates ability to collect market information and process and analyse proposals in line with WFP standard rules and regulations in order to deliver efficiently.
    Warehouse and Inventory Management Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.
    Technical Assistance and Coordination Demonstrates abilities to provide basic technical advice and maintain effective (inclusive, collaborative, unified) logistics coordination mechanisms with humanitarian partners and other relevant stakeholders.

    DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

    • Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
    • Experience in administering third party service providers’ contracts.
    • Experience in compiling contract documentation.
    • Experience in contract execution.
    • Experience in budget monitoring and reporting.

    TERMS AND CONDITIONS

    • Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
    • The World Food Programme DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
    • WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways. 
    • All employment is decided on the basis of qualifications and merit.
    • Applicants profile MUST match the C.V attached. Any discrepancies between the C.V and the profile will lead to automatic disqualification.

    DEADLINE FOR APPLICATIONS

    5 April, 2021

    Female applicants and qualified applicants from developing countries are especially encouraged to apply

    WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

    No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

    go to method of application »

    Storekeeper, SC4 (Dadaab)

    ORGANIZATIONAL CONTEXT

    This position will be stationed in the WFP Dadaab office warehouses. The job holder will report to the Warehouse Management Assistant/Associate or the designate. The job holder is exposed to all phases of the warehouse operations and work with minimum supervision. S/he may provide supervision and on-the-job training to other warehouse staff.

    JOB PURPOSE

    To handle receipt/dispatch and verification of commodities in order to maximise quality of warehouse operations and mitigate losses, and to support the best storage management practices in compliance with WFP warehouse standards and established guidelines.

    STANDARD MINIMUM QUALIFICATIONS DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

    Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
    Language: Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different. 

    Work Experience: At least 4 years progressively responsible work expereince in warehousing, logistics, supply-chain handling receipt/dispatch and verification of commodities, warehouse supervision and commodity reconcilliation. 

    Knowledge & Skills;

    • Experience using logistics databases to extract routine reports.
    • Experience in managing warehouses with Food and Non-Food Items.
    • Experience in managing inventories.
    • Experience in processing invoices.

    KEY ACCOUNTABILITIES (not all-inclusive)

    • Effectively receive/dispatch commodities including transhipment (truck to truck) against official approved documentation (e.g. waybills and/or delivery notes) ensuring accuracy in physical count of commodities including the quality in compliance with the established standards.
    • Prepare, verify and sign off warehouse and transport documents, and maintain confidential files and accurate warehouse transaction records to ensure immediate reporting on commodity movements in line with the corporate requirements.
    • Conduct daily warehouse closing reconciliation and accurate inventory checks supporting internal control systems in compliance with the warehouse management requirements.
    • Perform daily inspections and prepare reports on the quantity and quality of the commodities received/dispatched and handled, detect promptly and analyse reasons for stock discrepancies/damages, investigate missing quantity and prepare warehouse loss reports recommending appropriate solutions, to enable informed decision-making.
    • Implement appropriate measures to safeguard food and non-food commodities, to ensure quality control using standard preventive measures in line with WFP established procedures and authorization received from the supervisor.
    • Monitor condition of the warehouse and commodities and take appropriate actions, to support efficient warehouse space-planning and well-organized commodity storage following WFP warehouse standards.
    • Provide guidance and on-the-job training to warehouse staff to contribute to their development and high performance.

    4Ps CORE ORGANISATIONAL CAPABILITIES

    Purpose

    • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
    •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
    •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
    •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

    People

    • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
    •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
    •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
    •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

    Performance

    • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
    •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
    •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
    •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

    Partnership

    • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
    •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
    •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
    •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
       

    FUNCTIONAL CAPABILITIES

    Capability Name Description of the behaviour expected for the proficiency level
    Supply Chain Management and Optimization Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
    Planning, Project & Resource Management Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
    Information Management & Reporting Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.
    Market Analysis, Contracting and Operational Execution Ability to collect and collate necessary information to enable WFP to make informed operational decisions.
    Warehouse and Inventory Management Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.
    Technical Assistance and Coordination Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.

    TERMS AND CONDITIONS

    • Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
    • The World Food Programme DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
    • WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways. 
    • All employment is decided on the basis of qualifications and merit.
    • Applicants profile MUST match the C.V attached. Any discrepancies between the C.V and the profile will lead to automatic disqualification.

    go to method of application »

    Human Resources Assistant G5 (Nairobi)

    JOB PURPOSE

    To perform a range of HR tasks to support accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services. 

    STANDARD MINIMUM QUALIFICATIONS

    Education: Bachelor’s degree in Human Resources Management, Business Administration or other relevant fields.

    Working Experience: Three to five years’ experience of providing progressively responsible support in general administrative work, including at least three years in human resources or other related field.

    Language: Fluency in English, both oral and written. Intermediate knowledge of other UN language would be an advantage.

    Knowledge & Skills:

    • Knowledge of general HR administrative work practices and methods, gained through relevant technical training and experience.
    • Good communication skills and basic understanding of HR principles and their application in order to respond to and resolve general HR queries.
    • Ability to develop and maintain relationships with a wide range of individuals in order to provide a high quality support service.
    • Ability to collate and compile relevant data from a variety of sources in order to produce periodic reports for supervisor(s).
    • Ability to monitor and record personnel files and documentation in an organised manner and in line with compliance standards. 

    KEY ACCOUNTABILITIES 1/2 (not all-inclusive)

    • Provide assistance on general HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
    • Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR systems and procedures required to perform their duties.
    • Liaise with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services.
    • Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.
    • Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures.

    KEY ACCOUNTABILITIES 2/2

    • Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
    • Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
    • Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc.), ensuring compliance with the established deadlines and accuracy of HR data.
    • Support staff deployment and related administrative actions including preparation of basic reports, to facilitate efficient HR service enabling WFP to respond quickly to a crisis.

    TERMS AND CONDITIONS

    Type of Contract:

    Fixed Term – 65

    Duty Station:

    Regional Bureau of Eastern Africa, Nairobi

    Contract Duration: 

    12 Months (Renewable)

    go to method of application »

    Procurement Intern (Nairobi)

    This position is open to all qualified candidates, and female candidates are highly encouraged to apply.

    Duties and Responsibilities

    • Assist in posting Expression of Interest (EOI) and Request for Information (RFI) advertisements on UNGM.
    • Supplier submissions and current details are recorded in the electronic registry in their respective folders for ease of access.  
    • Assist in running periodic checks for suppliers in the UN sanctions list via the Contractor Information Management System (CIMS). 
    • Assist in preparation of meeting minutes and presentation of supplier submissions to the Vendor Management Committee (VMC) for verification.
    • Periodic update of the supplier roster with new approved submissions by the VMC.
    • Assist in sending out registration status to suppliers I.e. for Intend registration or submission of missing documents for consideration.
    • Assist in compilation of supplier tender participation report.
    • Any other related duties as required.

    Minimum Qualifications

    Education: The Internship Programme is open to candidates who meet the following criteria:

    • currently enrolled in an undergraduate programme (e.g. bachelor’s degree) from a recognized university and attended classes in the past 12 months.
    •  currently enrolled in a graduate programme (e.g. master’s degree) from a recognized university and have attended classes in the past 12 months.
    • Currently undertaking Supply Chain, Procurement or Logistics as your University subject

    Knowledge & Skills:    

    • Desire to learn about and develop key skills in the field of HR, and more specifically, in HR projects and HR processes.
    • Flexible work style and approach based on client needs.
    • Cultural sensitivity.
    • Team player and problem solver.
    • Strong analytical, written and verbal communication skills; high attention to details.
    • Ability to think, plan, and execute on multiple projects simultaneously in an organized way.
    • Technology savvy; ability to think out-of-the box and to come up with innovative ideas.
    • Good knowledge of Microsoft Office package, particularly of Excel and PowerPoint. 

    Language: Fluency in both oral and written communication in English is a requirement. Additional UN language is an added advantage

    Terms and Conditions

    • Upon selection, a proof of enrolment stating that you are currently enrolled in a course of study and your expected date of graduation and if you have graduated, a certified copy of your degree.
    • Interns will receive a monthly stipend from WFP.
    • WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.

    Application Instructions

    Applicants are required to submit online applications through E-recruitment.  

    Applications that do not meet the above requirements will be disregarded and only shortlisted candidates will be contacted.

    go to method of application »

    Human Resources Officer (Learning And Development)

    JOB PURPOSE

    The Regional Bureau is looking for a highly qualified and dynamic HR Officer proficient in Learning & Development who can be deployed to support the Regional Bureau and RBN Country Offices in coordinating and deploying various learning interventions in line with the RBN Capability Development Investment Case and training calendar to close identified critical functional and cross-functional capability gaps.


    The HR Officer will support skills development in the Regional Bureau and the Country Offices by coordinating and deploying WFP Corporate Programmes in line with global capability development priorities e.g. Supervisory Skills Programme, Middle Managers Programme, Horizon Programme etc.


    The HR Officer will also support the Knowledge Management and Organizational Learning strategy in liaison with the RBN Knowledge Management focal points.

    STANDARD MINIMUM QUALIFICATIONS

    Education: Advanced university degree in Human Resource Management, Public or Business Administration, Industrial Psychology or other relevant field, or First University degree with additional years of related work experience or trainings/courses. Typically one or more years of postgraduate professional experience in Human Resources with an interest in international humanitarian development.

    Experience:5-7 years of experience in providing HR services, experience in organizing and coordinating training programs and other learning initiatives within a large organization(s).

    Language: Fluency in English, both oral and written. Intermediate knowledge of other UN language would be an advantage.

    Knowledge & Skills:

    • Proven track record of effectively owning, managing, and delivering projects within Learning & Development.
    • Excellent communication/presentation skills.
    • Able to manipulate data on MS Excel and create impactful reports and presentations to communicate qualitative and quantitative information.
    • Good working knowledge of learning and development theory and practice and adult learning principles, tools, and methodologies.
    • Ability to partner with senior managers to understand priorities and provide expert advice and innovative solutions to support capability development goals.
    • Self-motivated and able to work with a high degree of autonomy in a remote/hybrid working environment.
    • Collaborative spirit, able to partner with a wide range of people at all levels and across different cultures and to act with credibility and diplomacy.

    KEY ACCOUNTABILITIES (not all-inclusive)

    Under the direct supervision of the HR Officer for Learning & development, the HR Officer will:

    • Plan, coordinate and deploy various learning interventions in line with the RBN Capability Development Investment Case and training calendar to close identified critical functional and cross-functional capability gaps.
    • Support the implementation of WFP corporate capability development programmes in the Regional Bureau and Country Offices in line with the corporate learning priorities and calendar.
    • Lead the development and/or implementation of locally developed learning programmes to address current and future skill and capability gaps within the Regional Bureau and supporting the RBN Country Offices.
    • Create and publish the quarterly RBN HR Engage Newsletter with relevant and engaging content drawn from different units and Country offices in RBN.
    • Develop and implement other initiatives to drive learning and development within the Regional Bureau and Country Offices e.g. to increase usage of WeLearn, Lunch & Learn Sessions, Learning at Work Week etc.
    • Conduct research on latest learning approaches/ innovation and trends in organizational learning and incorporate into the skills development plans.
    • Prepare learning content, coordinate and/or co- facilitate the delivery of in-house learning programmes.
    • Coordinate the vendor identification process in close liaison with Procurement team.
    • Identify Continuous improvement opportunities in our processes and coordinate the implementation of approved plans timeously.
    • Other, as required.

    TERMS AND CONDITIONS

    Type of Contract:

    Service Contract -SC8

    Duty Station:

    Regional Bureau of Eastern Africa, Nairobi

    Contract Duration: 

    12 months

    DEADLINE FOR APPLICATIONS

    April 8,  2021

    Only shortlisted candidates will be contacted

    WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

    No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

    go to method of application »

    IT Operations Assistant

    STANDARD MINIMUM QUALIFICATIONS

    Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
    Language: Fluency in the English language (Both Oral & Written)
    Experience: At least 4 years of related work experience 

    ORGANIZATIONAL CONTEXT

    This job will be based in the Kenya Country Office in Nairobi and will report to a Senior IT Operations Associate. 
    At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

    JOB PURPOSE

    To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

    KEY ACCOUNTABILITIES (not all-inclusive)

    1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
    2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
    3. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
    4. Respond to a variety of queries about technology and systems to assist WFP staff deliver their services.
    5. With support from senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
    6. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
    7. Install, operate, and maintain network systems and equipment, to ensure optimal services in compliance with standard operations procedures.
    8. Support the development of standard materials such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
    9. Suggest improvements to methods and processes to support the continuous improvement of IT services.
    10. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

    Expected Delierables 

    • 80% Client Satisfaction
    • 95% Connectivity Availability
    • 100% Compliance of WFP IT Security policy

    4Ps CORE ORGANISATIONAL CAPABILITIES

    Purpose

    • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
    •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
    •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
    •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

    People

    • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
    •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
    •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
    •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

    Performance

    • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
    •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
    •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
    •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

    Partnership

    • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
    •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
    •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
    •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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