The Cardinal Commerce Global Customer Services team (GCS) is dedicated to ensuring an excellent Customer experience throughout the design, implementation and ongoing support of our authentication and data solutions, which we offer to both merchants and issuers alike.
What a Solution Engineer Does At Visa
As a Solution Engineer, you will be responsible for assisting Clients understand, compare and contrast the solutions that are available for integrating Cardinal’s Authentication Solutions for EMV 3DS. You will work side by side with sales, business development, and/or account management teams to ensure the client and their technology team understands all the technical aspects, requirements and final solution design for the Client.
In This Role, You Are Expected To
Why this is important to Visa
In today’s constantly evolving payment technology & authentication landscape, a successful Solution Engineer is a subject matter expert who has the capability to guide our customers through understanding and implementing complex browser and native application (SDK) authentication flows. As the ecosystem continues to change and as new regulations are implemented, it’s imperative that we have well equipped Solution Engineers who are market focused, solution driven, and understand both the business and technical implications of how these technologies are deployed.
The Cardinal Commerce Global Customer Services team (GCS) team is tasked with supporting clients using the Visa Cardholder Authentication Service (VCAS) and other Cardinal Commerce products. As xxxx, Technical Account Management, you will be responsible for dedicated ongoing technical support of Cardinal’s Enterprise-level book of business with both Merchant and Issuer Customers. A successful TAM will display high levels of Business Acumen, relationship building and consultative-selling skills. They will possess the technical capacity to handle incoming inquiries and provide technical guidance to our top tier Customers. Show an understanding of Cardinal Product Strategy and Vision and have the ability to drive execution of strategy by working in tandem with Cardinal's Sales, Customer Success, and Support teams as well as with in-market Visa teams. Will act as Cardinal SME (tech sales, integration, support) for our customers.
Main Job Tasks And Responsibilities
Key Knowledge Domains
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