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  • Posted: Nov 8, 2021
    Deadline: Not specified
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  • Wipro Limited  is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensi...
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    Application Operations Manager

    Roles and Responsibilities:

    As part of the MPesa Support Function, ensure the delivery of assigned MPesa services to end-customers and/or Local Market Business Teams. Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services. Work with all the internal and external partners in the support chain to ensure agreed service levels and adherence to the agreed support processes. Join the out-of-hours on-call rota of the support team

    Key performance indicators:

    • Manage incident resolution time within SLA target
    • Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery
    • Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of service owner
    • Responsible for managing incidents, including implementation of workarounds and changes, and for executing service requests, including on call duties.
    • Identify and implement best practice and process improvements with 3rd parties delivering application operation services.
    • Responsible for the communication of major incident and ensure the delivery of report to senior stakeholders

    Skills Required:

    • Must have technical / professional tertiary Education Degree/Diploma after metrics education.
    • 5-8 years of experience in managed operations of large scale IT applications and services in multi-national environment ( Mobile Payment or Financial Services Experience preferred )
    • 5-8 years of experience in managing 3rd parties and solution vendors to ensure services are delivered according to agreed SLA
    • Strong knowledge of operations management of high complex IT/financial services
    • Deep understanding of operational procedures and process standards (e.g. ITIL) and the ability to apply and evaluate them for continuous improvements in the service operations area.
    • Strong ability:
    1. To manage in dynamic, high-growth, high-uncertainty environments
    2. To balance conflicting interest
    3. To take decisions
    4. To act as a team player
    5. To act cost conscious taking into account of the financial impact of actions

    Experience and knowledge of:

    1. mobile internet communication,
    2. protocols,
    3. infrastructure,
    4. Database technology (Oracle DB, Microsoft SQL server)
    5. TCP/IP networks and Cloud
    6. Knowledge of agile and DevOPs methodology

    Benefits @ Wipro

    • Flexible working culture
    • Ongoing training and development to help you reach your full potential
    • Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
    • Fun team with high-growth hustle
    • Team building, fun activities and social events
    • Career Progression

    go to method of application »

    Release and Quality Gate Manager

    Roles and Responsibilities:

    Define, improve and maintain the project quality gates for Mobile Money projects. Liaise with customer project quality assurance team on the implementation of quality gates. Management of business as usual (BAU) Releases for Mobile Money, associated services and infrastructure. Maintain forward schedule of operational acceptance testing. Coordination of deployment of changes in non-production environments. Manage the business configuration management process. Manage and maintain the MPesa Operations repository for project and patch related documentation on SharePoint.

    Key performance indicators:

    • Adherence of Mobile Money projects to agreed project quality gate criteria and processes
    • Improvement of project quality gates based on lessons learnt
    • Release management of patches for Mobile Money, associated services and infrastructure
    • Proactive management of the testing and deployment of patches
    • Coordination with transition managers and the operational acceptance testing (OAT) team to maintain the forward schedule for OAT
    • Maintain the business configuration management process
    • Maintain the SharePoint repository of project and patch documentation
    • Support with management of ad hoc patching related activities

    Skills Required:

    • Must have technical / professional tertiary Education Degree/Diploma after metrics education.
    • 5-8 years of experience in managed operations of large scale IT applications and services in multi-national environment ( Mobile Payment or Financial Services Experience preferred )
    • Strong Project Management, stakeholder and vendor management.
    • Project quality assurance.
    • Demand & release management
    • Software test management.
    • Subject matter knowledge of mobile payments applications and infrastructure delivery.
    • Off-shore service delivery experience and use of remote working communication tools

    Desirable:

    1. Mobile Payment or Financial Services Experience
    2. Service Operations Qualification – ITIL
    3. Degree Qualification - STEM
    4. Experience in working in dynamic and high-growth environments

    Benefits @ Wipro

    • Flexible working culture
    • Ongoing training and development to help you reach your full potential
    • Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
    • Fun team with high-growth hustle
    • Team building, fun activities and social events
    • Career Progression

    Method of Application

    Use the link(s) below to apply on company website.

     

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