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Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensi...
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Roles and Responsibilities:
As part of the MPesa Support Function, ensure the delivery of assigned MPesa services to end-customers and/or Local Market Business Teams. Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services. Work with all the internal and external partners in the support chain to ensure agreed service levels and adherence to the agreed support processes. Join the out-of-hours on-call rota of the support team
Key performance indicators:
Skills Required:
Experience and knowledge of:
Benefits @ Wipro
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