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  • Posted: Mar 26, 2021
    Deadline: Not specified
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  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
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    Claims Officer-GIB- First Assurance Kenya

    Gitanga Road (Absa General Insurance Co)

    Bring your possibility to life! Define your career with us

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
    • Verifying Information: Check different types of information for accuracy and inconsistency
    • Meeting deadlines: Completes tasks timeously | Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    SME Relationship Manager - Mt. Kenya

    Bring your possibility to life! Define your career with us

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    • To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    • The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
    • The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description

    Main Accountabilities:

    Sales and Service

    • Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    • Consult customer owners/managers on financial/credit issues and general business practice/ideas.
    • Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    • Deal with, and find resolutions for, customer complaints.
    • Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
    • Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
    • Monitor and ensure adherence to risk service standards.

    Business Management

    • Research, create and follow up on a target list for potential new business.
    • Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    • Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
    • Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    • Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    • Adhere to procedures and guidelines within the BB RMCD.

    Staff Management

    • Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
    • Manage own leave plan.
    • Offer support as per business request.

    Risk & Control Objective

    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Technical skills / Competencies

    Personal Attributes:

    • Delivering results and meeting customer expectations.                                                          
    • Managing relationships                                                          
    • Personal organization                                                                              
    • Self development                                                                     
    • Adaptability                                                                                               
    • Working with others
    • Decisiveness
    • Active listening
    • Analytical thinking
    • Judgment
    • Writing and Reporting

    Skills required to undertake the role:

    • Relationship skills
    • Risk skills
    • General Corporate skills
    • Leadership and team skills
    • Product skills
    • Presenting and Communicating information

    Knowledge of the bank’s products, services and policies required to undertake the role:

    • The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
    • For Complex products, a good knowledge will be required sufficient to:-
      • Recognize the changing needs of the customer.
      • Identify products/service that best satisfies customer need.
      • Introduce the product/service.
      • Co-ordinate the introduction of the relevant Group product specialist.
      • Deal with customers directly as required.
    • A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
    • The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

    Knowledge, Expertise and Experience

    Mandatory

    • Must have good knowledge on:-
    • Enterprise banking
    • Customer relationship management
    • Team management

    Education:

    • Business Degree

    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    • Risk assessment and management
    • Presentation, influencing and negotiating
    • Communication

    Additional details of exceptional aspects of the demands of the role:

    • Required to form relationships with customers, therefore minimum tenure will be 2 years.
    • The jobholder will need to be able to communicate in such as way as to ensure their ongoing     credibility when dealing with financial controllers of companies, in addition to owner-managers.
    • The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks.
    • Business development activity will be similarly demanding.

    Education

    National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    go to method of application »

    Customer Service Advisor

    Bring your possibility to life! Define your career with us

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mauritius. Please contact Reward for details.

    Job Description

    • Execute cash & related transactions:
      • Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
      • Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
      • Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
      • Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
      • Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
      • Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
      • Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
      • Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements
    • Customer Service:
      • Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
      • Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
      • Provide Regular feedback to customers on the progress of their enquiries
      • Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
      • Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
      • Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
      • Ensure accuracy and efficiency when engaging with the customer.
      • Ensure friendly, focussed customer interaction at all times
      • Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
      • Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
      • Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
      • Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
      • Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
      • Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
      • Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
      • Educate customers on the use of the Internet Kiosk.
    • Identifying sales leads:
      • Identify and action sales leads (teller prompts) and cross selling opportunities
      • Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
      • Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
      • Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
      • Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
    • Compliance and Risk Management:
    • Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
    • Conduct cash counts and visual checks as assigned by the line manager from time to time
    • Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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