Job Opportunities at Accor

Job Description

We are seeking an enthusiastic and customer-focused Porter to join our team. As a Porter, you will play a crucial role in creating a positive first impression for our guests and ensuring their comfort throughout their stay.

• Greet and assist guests upon arrival, offering a warm welcome to our establishment
• Handle luggage and belongings with care, ensuring proper storage and timely delivery to guest rooms
• Provide information about hotel facilities, local attractions, and transportation options in Nairobi
• Collaborate with other departments to ensure seamless guest experiences
• Respond promptly to guest requests and inquiries
• Assist with special events or conferences by setting up equipment and materials
• Ensure compliance with safety and security protocols
• Perform other duties as assigned by management

Qualifications

• Prior experience in customer service, hospitality or a related field
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication abilities in both verbal and written English
• Physical strength and stamina to lift and carry heavy luggage safely
• Flexibility to work varied shifts, including early mornings, late evenings, and weekends
• High standard of personal presentation and grooming
• Basic literacy and numeracy skills
• Knowledge of Nairobi and its surrounding areas, including popular attractions and transportation options
• Ability to multitask and prioritize duties efficiently
• Team player with a positive attitude and willingness to assist colleagues
• Detail-oriented approach to work with strong organizational skills
• Adaptability to handle diverse guest needs and unexpected situations
• Familiarity with local customs and culture is a plus

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Job Description

We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for everyone who walks through our doors.

• Welcome and check-in guests, assigning rooms and issuing key cards
• Process check-outs, including resolving any late or disputed charges
• Handle various payment types, including cash, checks, credit cards, and room charges
• Respond promptly and efficiently to guest inquiries, requests, and concerns
• Maintain accurate records of daily transactions and cash handling
• Collaborate with other departments to ensure seamless guest experiences
• Promote and upsell hotel services and amenities
• Assist with reservations and booking modifications as needed
• Ensure the front desk area is clean, organized, and well-stocked
• Adhere to all company policies, procedures, and service standards
• Participate in team meetings and training sessions to enhance skills and knowledge

Qualifications

• Diploma or Bacherlor's Degree in Hospitality required
• 1-3 years experience in a similar role in hospitality or customer service
• Strong interpersonal and problem-solving abilities
• Excellent customer service skills with a friendly and professional demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic math skills for handling financial transactions
• Proficiency in MS Office suite
• Knowledge of Opera or similar hotel management software is a plus
• Flexibility to work various shifts, including weekends and holidays
• Strong team player with a positive attitude