Porter at Accor

Job Description

We are seeking an enthusiastic and customer-focused Porter to join our team. As a Porter, you will play a crucial role in creating a positive first impression for our guests and ensuring their comfort throughout their stay.

• Greet and assist guests upon arrival, offering a warm welcome to our establishment
• Handle luggage and belongings with care, ensuring proper storage and timely delivery to guest rooms
• Provide information about hotel facilities, local attractions, and transportation options in Nairobi
• Collaborate with other departments to ensure seamless guest experiences
• Respond promptly to guest requests and inquiries
• Assist with special events or conferences by setting up equipment and materials
• Ensure compliance with safety and security protocols
• Perform other duties as assigned by management

Qualifications

• Prior experience in customer service, hospitality or a related field
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication abilities in both verbal and written English
• Physical strength and stamina to lift and carry heavy luggage safely
• Flexibility to work varied shifts, including early mornings, late evenings, and weekends
• High standard of personal presentation and grooming
• Basic literacy and numeracy skills
• Knowledge of Nairobi and its surrounding areas, including popular attractions and transportation options
• Ability to multitask and prioritize duties efficiently
• Team player with a positive attitude and willingness to assist colleagues
• Detail-oriented approach to work with strong organizational skills
• Adaptability to handle diverse guest needs and unexpected situations
• Familiarity with local customs and culture is a plus