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  • Posted: Sep 8, 2021
    Deadline: Not specified
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  • CoffeeChat is a Future of Work technology startup on a mission to democratize access to executive coaching for the estimated 15 million managers working at companies, organizations and governments across Africa.
    Read more about this company

     

    Head of Customer Success

    ABOUT THE ROLE

    The Head of Customer Success will ensure strong client impact and retention. Your responsibilities will include onboarding new coaches, managers and HR administrators onto our platform, monitoring utilization rates, responding to user questions and feedback, and keeping manager subscriptions and partner programs on track. You will own and be held accountable for all client-related KPIs including Net Promoter Score, average session ratings, key account growth, B2B client retention, and the manager utilization rate, among others. As a member of a small start-up team, you will also be expected to thrive in our remote work environment, including participation in our daily Slack updates, weekly 1:1 check-ins and other team learning activities.

    ABOUT YOU

    You are ready for a new challenge and are excited about CoffeeChat’s mission. You have previously worked at a start-up or new business unit, ideally with direct, client-facing exposure to customer service or partnership management in the edtech, HR, training or a similar sector. Experience with new user onboarding, handling client support requests, program impact measurement and key account management. You are prepared to build and optimize scalable processes to prepare CoffeeChat for strong client retention and account expansion. You are always willing to take on new responsibilities, are highly organized, and have a great aptitude for learning. You are highly comfortable using tools such as Slack, Google Sheets, Loom, Calendly and Canva. Strong English required, with French a plus.

    OUR OFFER

    Competitive salary based on your experience. Monthly remote working stipend. Access to our executive coaching service. Cash and equity bonuses based on performance against targets. 100% remote role and generous leave policy.

    go to method of application »

    Head of Growth

    ABOUT COFFEECHAT

    CoffeeChat is a Future of Work technology startup on a mission to democratize access to executive coaching for the estimated 15 million managers working at companies, organizations and governments across Africa. Founded in 2019, CoffeeChat has worked with dozens of companies to facilitate over 1,000 coaching sessions via our network of 300 coaches from across 30 countries. CoffeeChat was featured in the HolonIQ Africa EdTech 50 list in 2020 and was peer-selected as a top startup during the Village Capital Future of Work Africa program in 2021.

     

    ABOUT THE ROLE

    The Head of Growth will lead new client acquisition as we move from servicing dozens of B2B clients to hundreds over the coming years. Your responsibilities will include crafting marketing campaigns (both paid and organic), conducting demo calls with prospective clients, networking with HR, L&D and other relevant stakeholders, managing our blog and social media accounts, creating marketing content, hosting informational webinars and virtual events, exploring potential partnerships, and closing new deals. You will own and be held accountable for all growth-related KPIs including the qualified lead pipeline, customer acquisition cost, number of new clients, and number of new manager subscriptions, among others. As a member of a small start-up team, you will also be expected to thrive in our remote work environment, including participation in our daily Slack updates, weekly 1:1 check-ins and other team learning activities.

    ABOUT YOU

    You are ready for a new challenge and are excited about CoffeeChat’s mission. You have previously worked at or founded a start-up or new business unit, ideally with direct, client-facing exposure to B2B sales or partnership development in the edtech, HR, training or a similar sector. Experience with developing or revamping new go-to-market strategies, running paid LinkedIn ad campaigns, comfortable with cold outreach across a variety of platforms (email, LinkedIn, WhatsApp). Familiarity with SEO best practices. Skilled at negotiating and executing commercial partnerships and agreements to help expand market presence. You are prepared to build and optimize scalable processes to prepare CoffeeChat for sustainable growth. You are always willing to take on new responsibilities, are highly organized, and have a great aptitude for learning. You are highly comfortable using tools such as Slack, Google Sheets, Loom, Calendly and Canva. Strong English required, with French a plus.

    OUR OFFER

    Competitive salary based on your experience. Monthly remote working stipend. Access to our executive coaching service. Cash and equity bonuses based on performance against targets. 100% remote role and generous leave policy.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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