Job Opportunities at Crystal Recruit

• Our client is looking for a Client Support Specialist who will play a vital role in ensuring exceptional customer experiences and providing support to our valued clients. This position is ideal for passionate individuals who are eager to learn and grow with our startup. You will be responsible for handling client inquiries, providing information about our car detailing and paint refinishing services, and assisting with various administrative tasks. If you have a strong desire to excel, excellent communication skills, and a knack for quickly adapting to new challenges, we want to hear from you.

Responsibilities:

• Answer client calls and provide information about our services.
• Respond to client inquiries and concerns via email, social media, and other communication channels.
• Ensure a friendly and professional demeanor in all client interactions.
• Educate clients about our car detailing and paint refinishing services, including packages, pricing, and available options.
• Assist clients in scheduling appointments and providing necessary guidance.
• Perform basic office administration tasks, such as data entry, record-keeping, and appointment scheduling.
• Assist with order processing and invoicing as needed.
• Collect and document client feedback and complaints, and escalate issues as required.
• Collaborate with the team to resolve client concerns promptly and effectively.
• Stay updated on industry trends, our services, and best practices to provide accurate and up-to-date information to clients.
• Participate in training and development opportunities to enhance your skills and knowledge.

Requirements

• Diploma or Bachelor's Degree
• Secretarial training is a plus
• Strong communication skills, both written and verbal.
• Exceptional customer service orientation and a friendly, positive attitude.
• Passion for learning and a quick learner who can adapt to new processes and tools.
• Basic computer skills, including proficiency in email and office software.
• Prior experience in customer service or office administration is a plus but not required.
• Genuine interest in the car detailing and paint refinishing industry.
• Ability to work in a dynamic, fast-paced startup environment.
• Reliable and punctual with a strong work ethic.

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• Our client, a dry steam detailing company that seeks to revolutionize the car detailing industry is looking for an Auto Detailing Technician to join their team. You will be part of a dynamic team dedicated to providing top-quality car detailing services using cutting-edge technology. This role is ideal for individuals who are passionate about cars, eager to learn, and willing to grow with our team. Experience is not a strict requirement as we provide on-the-job training. We are seeking candidates with excellent spoken communication skills in English or Swahili, as you will interact directly with our valued customers.

Responsibilities

• Perform car detailing services using steam technology, including interior and exterior cleaning.
• Carry out tasks such as buffing, waxing, watermark removal, and rims cleaning to enhance vehicle appearance.
• Engage with customers in a professional and friendly manner.
• Communicate service offerings, answer inquiries, and provide recommendations.
• Ensure customer satisfaction by addressing their specific needs and preferences.
• Maintain high standards of cleanliness and detailing precision.
• Follow company protocols to ensure consistent service quality.
• Properly maintain and clean detailing equipment and tools.
• Report any equipment issues or maintenance needs to the supervisor.
• Work collaboratively with team members to ensure efficient service delivery.
• Assist with daily shop operations as needed.

Requirements

• High school certificate. Technical training certificate is a plus
• Passion for cars and a strong desire to learn the art of auto detailing.
• Excellent spoken communication skills in English or Swahili to interact effectively with customers.
• Detail-oriented with an eye for cleanliness and quality.
• Ability to follow instructions and adhere to company processes and standards.
• Enthusiastic, reliable, and punctual.
• Willingness to work in a fast-paced, physically demanding environment.
• Experience in auto detailing is a plus but not required; we provide comprehensive on-the-job training.

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• Our client is seeking to hire a creative and passionate individual to join their team as a Social Media Content Creator and Videographer. This role is ideal for someone who is enthusiastic, a quick learner, and possesses strong communication skills. Experience is not a strict requirement as we prioritize passion and creativity. If you have a knack for creating compelling visual content and are proficient in using common videography and photo editing tools, we encourage you to apply.

Responsibilities:

• Capture high-quality photos and videos of our detailing and painting projects.
• Create daily social media content, including reels and stories, to showcase our services and engage our audience.
• Collaborate with the marketing team to develop content ideas and concepts.
• Edit and enhance videos and photos to ensure they are visually appealing and align with our brand identity.
• Add graphics, text, and music where necessary to create engaging content.
• Manage and update our social media profiles, including scheduling posts and maintaining a content calendar.
• Monitor and respond to comments and messages on our social platforms.
• Collaborate with the detailing & paint teams to coordinate video shoots and capture the best angles and moments.
• Work closely with the marketing team to align content with our promotional and branding strategies.

Requirements

• Strong passion for visual storytelling and content creation.
• Excellent communication skills to convey ideas effectively and collaborate with team members.
• Proficiency in using common videography and photo editing tools i.e. Capcut, Final Cut Pro, Lightroom
• Basic knowledge of social media platforms and trends.
• Willingness to learn and adapt quickly to changing social media landscapes.
• Diploma or Certificate in Videography is required
• Creativity and attention to detail.
• Ability to work independently and meet deadlines.
• Previous experience in social media content creation is a plus but not required.

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• We are looking for a high-performing Sales Manager for one of our clients in the service industry to help them meet their customer acquisition and revenue growth targets by keeping their company competitive and innovative. You will be responsible for maximizing their sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Create and execute a strategic sales plan that expands customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Identify knowledge gaps within the team and develop plans for filling them
• Achieve growth and hit sales targets by successfully managing the sales team
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Ensure that company quotas are met

Requirements

• Degree in Business Administration or a related field
• Five years minimum in a similar role. Experience from cleaning and security industries highly preferred.
• Successful previous experience leading and managing teams.
• Demonstrated ability to present and influence credibly and effectively at all levels of the organization
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills