Job Opportunities at International Rescue Committee (IRC)

Job Description

The IRC lead a multi-agency program of operational research to develop a simplified combined protocol for the treatment of severe and moderate acute malnutrition (Combined Protocol for Acute Malnutrition Study- ComPAS). The ‘Combined Protocol’ was tested in a rigorous RCT in in two countries: South Sudan and Kenya. The IRC is recruiting a Nutritionist to be part of the Team to advance this protocol through and operational Pilot in West Pokot County. He/she will be part of the team implementing COMPAS. Working under the guidance of the Nutrition Officer. The Nutritionist will be responsible for the day-to-day liaison and implementation of the pilot and other nutrition activities at subcounty level Support on going Nutrition interventions that are not limited to COMPAS pilot implementation, MIYCN activities & Family MUAC Approach.

Key Responsibilities

1. In support of the nutrition officer plan and support the MOH on staff training and COMPAS pilot, distribution of MUAC tapes to families in the targeted areas.
2. In collaboration with the ministry of health conduct trainings to M2MSGs on MIYCN practices.
3. In collaboration with MOH Train community health workers including CHEWs and CHVs on family MUAC and COMPAS approach.
4. Support the nutrition officer in the development of wok plans for the activities to be implemented.
5. Plan and conduct trainings on Growth Monitoring Promotion (GMP), IMAM and MIYCN to other mainstream health professionals.
6. Support the MoH nutrition teams to offer support through counselling to individuals with medical conditions including Comprehensive Care Clinic clients.
7. Compile and submit donor and IRC Nutrition Program weekly, biweekly, and monthly reports of all the activities implemented,
8. Support the nutrition officer in Monitoring budget spending in line with spending plan and ensure diligence in grants utilization including timely spending and value for money.
9. Liaise with supply Chain Department in logistical program supplies, procurement, and monitor supply control.
10. Support MOH on DQAs
11. Any other duties assigned by the supervisor.

Qualifications

1. Hold a minimum of Diploma in Food Nutrition and dietetics from recognized institution.
2. Must be registered with KNDI

Experience/Competence

1. Minimum 1year experience within an INGO/NGO in implementing emergency community nutrition.
2. Experience of Maternal infant and young child nutrition with strong BFHI/BFCI approaches
3. Experience in nutrition survey and assessment
4. Proven analytical, communication/ negotiation skills and ability to think strategically.
5. Experience in report writing and excellent computer skills.
6. Ability to work in hardship areas (previous experience in a camp setting will be an added advantage)
7. Fluency in Pokot desirable
8. Flexible and positive personality
9. Strong planning and implementation capacity
10. Confident and capable negotiator, communicator, and networker.

go to method of application »

Job Description

The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.

 Job Overview/Summary

The Senior Service Desk Technician will provide support to our end-users globally, and handle escalations from tier 1 tear 2 support, with the location in Nairobi, Kenya. Daily tasks may include though are not limited to:

1. Incident response, monitoring, investigation, project implementation, as well as basic operational support. 
2. Provide resolution of potential and actual service problems.
3. Supervise the prioritization of tickets, queue management, scheduling, and resource planning as per Service Desk Manager.
4. Mentor and oversee less experienced team members, and participate in performance reviews
5. Assist in the development, monitoring, and enforcement of knowledgebase that outline how problems are identified, documented, assigned, and corrected
6. Document Service Desk activities, identify problem areas, document resolutions, and devise and deliver solutions

Major Responsibilities

1. Customer Service and Communication 
2. Demonstrate an ability to communicate technical terms, IRC IT policies to end users in a service-oriented fashion.
3. Provide exemplary customer service across all levels of the organization
4. Provides technical advice and guidance relative to problems involving technical user issues. 
5. Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. 

Technical Skills 

1. End User Device administration/configuration/support/troubleshooting
2. Use of tools and utilities: Responsible for the implementation, installation, maintenance, and support of End User Infrastructure 
3. Support equipment, software and connectivity for Windows workstations, PDAs, PCs Macintosh and printers, LAN, AV, Video conferencing, telephone. 
4. Responsible to implement known solutions to software and hardware problems and perform basic troubleshooting in their area of expertise.
5. Provide over-the-phone and on-site Level 2 assistance to users: problem identification, instruction, and resolution of problems and escalate when necessary. 
6. Design technical solutions for modules of a project, or to resolve most problems and select appropriate work procedures or approaches to address technical challenges.  
7. Conducts complete diagnostics of most business problems; anticipates implementation obstacles. 
8. Assist in of new technologies and other related tasks as needed.
9. Influence and propose new technologies to meet organizational needs.
10.  Administrative Tasks & Record Keeping 
11. Create and validate knowledgebase articles and user documentation. 
12. Monitor the assigned queue(s) in the ServiceNow ticket system; run reports and analyze common complaints and problems
13. Log real time written journal entries documenting actions taken on all ticket requests. 
14. Close tickets within established service levels. 
15. Manage IT inventory, licenses, services, and support incidents. 
16. Supervise the prioritization of tickets, queue management, scheduling, and resource planning as per Service Desk Manager. 
17. Investigates and coordinates the resolution of potential and actual service problems and ensures that incidents and requests are handled within SLA and in professional, efficient and knowledgeable manner within SLA. 
18. Monitor and analyze service request/incident trends, anticipate potential problems for proactive resolution in ServiceNow and provided reports as requested.
19. Mentoring 
20. Mentor and supervise less-experienced staff with responsibility for their technical development, including internship programs.
21. Provide statistical and performance feedback and coaching on a regular basis to team members. 
22. Participate in Performance Management Reviews and report any problematic issues.

Job Requirements

1.  Education: College degree or equivalent certification

 Work Experience:  

1. 2-3 years of experience in help desk/desktop support position
2. Excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors. 
3. Strong organizational skills, able to prioritize and multitask.
4. Strong interpersonal skills and customer service skills.
5. Ability to work collaboratively in a team environment.
6. Must be dependable and have excellent written and verbal communication skills.
7. Ability to interact with various levels of employees throughout the organization, VIP support included.
8. Ability to relay technical information to non-technical business units.
9. Strong documentation skills.
10.  Certificates or Licenses: A+ Certification, Network+ (CompTIA).

Requirements:

1. Windows 10 
2. Active Directory and ADManager Plus
3. PowerShell 
4. Network experience (TCP/IP, DNS, DHCP,VPN etc.) 
5. Office 365 
6. Sophos
7. Proopfpoint
8. MS phones
9. MS Intune Management