Job Opportunities at Mastercard

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Intern Program is a comprehensive program where students will gain hands on real work-life skills while having fun and contributing to a global company. As an intern, you will be challenged with completing projects that will enhance your skills as well as contribute to the department’s goals and objectives.

Program Dates & Components:

• Impactful assignments that drive business results
• Networking sessions and leadership speakers series
• Volunteer and team building experiences

Program Qualifications:

• Evidence of strong academics
• Innovative thinking and thoughtful risk taking
• Ability to partner across the organization
• Sound communication skillsProgram Dates & Components:
• Impactful assignments that drive business results
• Networking sessions and leadership speakers series
• Volunteer and team building experiences

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Intern Program is a comprehensive program where students will gain hands on real work-life skills while having fun and contributing to a global company. As an intern, you will be challenged with completing projects that will enhance your skills as well as contribute to the department’s goals and objectives.

Program Dates & Components:

• Impactful assignments that drive business results
• Networking sessions and leadership speakers series
• Volunteer and team building experiences

Program Qualifications:

• Evidence of strong academics
• Innovative thinking and thoughtful risk taking
• Ability to partner across the organization
• Sound communication skills

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

go to method of application »

Job Description: Manager, Account Management

Manager, Account Management’s responsibility is to achieve specific business goals that drive market share, volume, and revenue growth across the accounts and geographies assigned to them. Specifically, they are responsible for setting sales strategies for their accounts and for achieving revenue and product/services sales goals. They are expected to lead and manage existing customer relationships while partnering with customers to identify opportunities and needs in order to gain greater share of wallet and build increased revenue momentum. They will partners with internal teams to deliver customized product and services solutions for customers, timely service and comprehensive thought leadership while leveraging Mastercard’s strong brand, technology, operations and digital platforms to deliver bottom line results to customers. They are also responsible for prospecting for new customers and for pipeline management at the account level.

Roles & Responsibilities:

• Accountable for overall customer satisfaction and delight
• Deliver against sales targets for MasterCard products & services and net revenue targets from existing and new business
• Budgeting, forecasting and financial reporting for the defined group accounts
• Identify customer needs and oversee the delivery of integrated solutions that address those needs
• Design overall strategies that drive customized solutions for the business that drive profit, revenue growth, and value creation for both MasterCard and the customer
• Set marketing strategies and sales targets for products/services sold against customers’ business objectives utilizing a strong understanding of issuer business models
• Negotiate, execute and manage the customer contract agreement process
• Develop and implement sales plans to include business development, advertising, marketing and product management activities with customers, prospects and internal MasterCard contacts to identify new business opportunities and product ideas
• Analyze customers business through profitability modeling, financial forecasting and competitive analysis
• Responsible for specific account revenue and P&L management and results
• Initiate high-level interactive business conversations with key decision makers around new or emerging opportunities with focus on bringing new revenue opportunities to Mastercard
• Provide consultative industry and MasterCard insights in alignment with segment specialty.

Experience:

• Expertise in sales in financial services or in the mobile payments industry, preferably in retail or consumer card business
• Demonstrated expertise in coordinating multiple internal stakeholders to support complex customers
• Deep knowledge of the card / payments industry 
• MasterCard and global industry experience is a plus
• Strong understanding of current payments marketplace and emerging trends to anticipate how MasterCard products and solutions can help drive a customer’s business
• Thorough understanding of financial planning including investment and profitability analysis, P&L management related to risk dynamics, and budget and planning experience leveraging business strategy acumen
• Must be able to integrate knowledge across multiple disciplines (e.g., marketing, operations, risk)
• Must demonstrate effective leadership, negotiation and problem resolution skills
• Proven client relationship skills with solid negotiation capabilities and demonstrated influencing skills
• Strong people management skills
• Superior presentation skills & communication skills
• Flexibility for frequent travel across Africa required
• MBA preferred

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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Overview

• Responsible for all aspects of the technology and operational relationship with the customer
• Acts as a dedicated resource for key customers
• Establishes working relationships with internal delivery teams, customer support teams and customer contacts
• Helps identify business opportunities through understanding of the customer’s technology infrastructure
• Partners with customers to develop annual business plans and conducts quarterly operational reviews

Role

• Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
• Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
• Lead customers through the transition from sale to implementation;  clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
• Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
• Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
• Build, grow, and manage operational and technical relationships with Customers
• Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
• Act as escalation point during implementation of customer implementation projects to ensure customers’ and MasterCard’s needs are met.
• Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.
• Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology 
• Identify customer needs and communicate operational enhancements to relevant internal stakeholders 
• Act as Trainer to deliver our Mastercard Academy content to customers
• Guides customers to ensure  their compliance with all Mastercard technology enhancements and mandates
• Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
• Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales 

All about You

• Ability to work effectively across all segments of Mastercard and customers’ organization.
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
• Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
• Project management and implementation skills preferred
• Technology and operations related skills required
• Interpersonal and negotiation skills required.
• Strong analytical/problem solving and planning skills.
• Articulate and creative, adept at delivering presentation to executive level audiences.
• Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.