Job Opportunities at Microsoft

The Microsoft Search Assistance and Intelligence (MSAI) team is responsible for enabling intelligence in Microsoft Outlook, SharePoint, Teams, Bing, and Microsoft Assistant. You would be part of the Knowledge team working on researching and developing state of the art natural language processing, machine learning and graph learning technologies to build an intelligent backend for a host of delightful and powerful user experiences aimed at improving everyday productivity of every Office 365 user and organization. Every single email, chat, document, meeting, search, or any interaction users have with office canvases further augments this knowledge by deep understanding of the user, helping us build user and tenant specific knowledge graphs, while strictly guaranteeing Microsoft’s promise to customer privacy, compliance, and trust.  

The features benefiting from this range from the most basic features like autocompleting user queries in Microsoft Search to super ambitious ones like E2E solution for enterprise knowledge management (Viva Topics). We are looking for highly motivated software engineers who are passionate about researching interesting problems around knowledge mining, natural language processing, relevance experimentation, user understanding and writing high performance code to serve these intelligent solutions on our distributed systems operating at the scale of exabytes of data. 

Responsibilities

• As a lead, you will be expected to coach, care and mentor a small team of engineers and or scientists working on tough problems with you. In addition to managing and growing the capabilities of team, your responsibilities will also include technical leadership. The expectation is that you will contribute to feature designs and long-term technology roadmaps. You will be responsible for ensuring that the work your team delivers is high-quality and developed in a way that aligns with architecture of the underlying platform. 
• You will work with a team of applied scientists and developers who are responsible for all stages of the research & development cycle including early ideation, design, implementation and scaling it internationally. You will be expected to work on many levels - from high level vision, to design and implementations of both self-contained components and large, team-oriented code bases. Your coding skills will be challenged writing scalable, distributed, and highly efficient components. You will also be responsible for monitoring live site to ensure rock-solid availability. 
• Your responsibilities will include shipping large-scale backend services that host complex models and algorithms to process critical user data. You will also be involved in developing offline processes to monitor, extract, index and build ML & NLP models. Collaborating with other engineers to build demos and apps to showcase these services is one of the ways in which you will be able to contribute new ideas. The development process is driven by gathering implicit signals from real users through online experimentation to learn and iterate on the next improvements in the product. 
• You will also have the opportunity to participate in frequent hackathons that allow you to work with many different teams around the world. The goal is to pursue high impact work to quickly deliver on critical areas that our users value, by delivering high quality features in a highly collaborative team environment. 

Qualifications

• You should have strong software design and development background with C#, C++ or Java (or similar languages like Python) with at least 5 years of experience. 
• A BSc degree (or equivalent) in Computer Science (or related fields like Electronic Engineering, Physics or Mathematics) is required. An MSc or PhD is not required, but a passion for continuously learning new skills and techniques is. As a lead, the expectation is that you will help your team learn and grow. 
• Proven experience in managing a team of engineers is desirable, however, passion for growing and nurturing a team of engineers will be even more important to allow you to succeed in this role. The lead role will still be technical, and your team will expect you to provide solid technical leadership and oversight. 
• You must have strong programming and algorithm design skills and real passion for data driven decision-making. 
• Proven experience working on large scale web services would help you get started, while experience or interest in natural language processing, machine learning, deep learning, or data mining area a big bonus. 

• You will need strong verbal and written communication skills with excellent interpersonal communication. 
• As Lead of a satellite team, beyond the usual expectation of great collaboration skills, you will also need to excel at collaborating across groups. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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The Microsoft Search Assistance and Intelligence (MSAI) team is responsible for enabling intelligence in Microsoft Outlook, SharePoint, Teams, Bing, and Microsoft Assistant. You would be part of the Knowledge team working on researching and developing state of the art natural language processing, machine learning and graph learning technologies to build an intelligent backend for a host of delightful and powerful user experiences aimed at improving everyday productivity of every Office 365 user and organization. Every single email, chat, document, meeting, search, or any interaction users have with office canvases further augments this knowledge by deep understanding of the user, helping us build user and tenant specific knowledge graphs, while strictly guaranteeing Microsoft’s promise to customer privacy, compliance, and trust.  

The features benefiting from this range from the most basic features like autocompleting user queries in Microsoft Search to super ambitious ones like solution for enterprise knowledge management (Viva Topics). We are looking for highly motivated software engineers who are passionate about researching interesting problems around knowledge mining, natural language processing, relevance experimentation, user understanding and writing high performance code to serve these intelligent solutions on our distributed systems operating at the scale of exabytes of data. 

Responsibilities

• Working with a team of researchers, applied scientists and engineers, you will be responsible for all stages of the research & development cycle including early ideation, design, implementation, scaling it internationally and finally ensuring that our live is stable and healthy.  
• The implementations typically involve writing scalable, distributed, and highly efficient components and shipping large-scale backend services. 
• Instill best practices for software development and documentation, ensure designs meet requirements as well as adhering to all the privacy and compliance guidelines in handling critical user data. 

• Collaborating with other engineers to build demos and apps to be able to contribute new ideas. 

Qualifications

• BS or MS degree in Computer Science (or related fields like Electronic Engineering, Physics or Mathematics). 
• Knowledge of data structures and algorithms and algorithm optimizations. 

• Experience in developing or applying predictive analytics, statistical modelling, data mining, or machine learning algorithms. 
• Hands-on experience with an object-oriented programming language such as C++, C#, Java or Python. 

Preferred Qualifications: 

• Software design and development experience with backend services. 

• Strong communication and interpersonal communication and collaboration skills. 
• Passion for learning and ramping up on new technologies and codebases. 
• Data driven decision making. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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What Joining the Microsoft Team Means

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world.   

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.   

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?  

The reinvention of business processes is a growth engine for Microsoft cloud services.  The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs driving new levels of profitability for their organization.

Are you ready to join a double-digit growth cloud business?  Microsoft Business Applications cloud is recognized by analysts as a leader in the CRM, ERP and application platform space.  Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products.  It’s a new data-driven world, and Microsoft is the only platform in the industry built from the ground up with data and intelligence at the center. Microsoft Business Application solutions include virtually unlimited data sources from customers’ applications including legacy, first and third-party, vendor, customer and many more. This unified approach to data and intelligence enables customers to make informed proactive business decisions with deep insights powered by AI and industry-leading analytics (Power BI) resulting in the following key customer benefits:  

Create impact faster: Deliver more impact in less time by quickly deploying solutions, or augmenting existing ones, to enable teams to accelerate business results and increase time to value.  
Break through barriers: Take a data-first approach with unified data that leverages Microsoft AI to deliver insights & actions that help create better customer experiences. 
Adapt to anything: agility to react and respond to new business priorities, market conditions and customer opportunities with rapidly deployable solutions. 
Innovate everywhere: Solve problems with powerful solutions only possible with the Microsoft Cloud enabling interoperable solutions across multiple lines of business. 

As a Business Applications Sales Specialist – you will be an account/industry-aligned, outcome-driven business process transformation enabler within the Microsoft specialist sales organization working with our most important customers helping them with their end-to-end business transformation needs by envisioning solutions and mapping capabilities with associated business value to business decision maker persona pains/needs. You will execute with excellence the entire sales process by owning and orchestrating a virtual pursuit team of technically intense workload (solution) experts including presales, co-sell partners, and Independent Software Vendors to provide customers with solutions aligned to their end-to-end business transformation needs using Microsoft Business Applications’ portfolio of offerings.  You will use the Microsoft Catalyst Sales Methodology to enable customers’ digital transformation journey focusing on the business value and outcomes from Microsoft Business Application solutions. 

To learn more about Microsoft’s mission, please visit:  Culture | Microsoft Careers 

Check out all our products: https://careers.microsoft.com/   

Responsibilities

The Business Applications Sales Specialist is an accomplished and experienced solution seller with a proven track record of driving Business Application-led (ERP/CRM solutions) complex digital transformation in large enterprise accounts with experience running multi-million-dollar pursuits.

To excel in the Business Applications Sales Specialist role, you must have the following traits and abilities:

1. Business Process Transformation Expert - Has deep understanding of challenges and opportunities in an industry and can envision solutions mapped with business value to address customer persona business needs and pains.
2. Expert Business Decision Maker Conversationalist, Digital First Seller - Identifies the right BDMs and builds relationships using social selling best practices, leverages other organizations in Microsoft and their relationships. Expertise in Industry and solutions with connected use cases to achieve trusted advisor role with BDMs & customer personas.
3. World Class Orchestrator- Complex, multi-thread Project Manager, influences for impact, leads, manages & drives shared vision and execution across virtual teams and partners.
4. Industry-based Solutioning Expert - Expert in an industry and has knowledge and skills to envision solutions solving BDM persona pains with connected use cases.
5. Business Outcome Seller- Expert ability to quantify business value for solution capabilities addressing customer persona needs/pains.
6. Expert in Differentiating Solution Offering- Expert understanding and positioning of proposed solution(s) against competition, macro-level thinker that can articulate and present the power of the Microsoft Cloud and differentiated benefits for customer.
7. World Class Deal Crafter & Negotiator- Exceptional deal crafter with capability to map business value to customer proposals. Employs world class negotiating techniques to close business.
8. Senior Executive C-Suite Level Presenter- Expert communicator with world class skills in effective presentation skills to executive and board level BDMs.

Job Responsibilities

1. Build Pipe in alignment with Account Teams & Cross-Solution Areas- Build pipe by leading with industry, using digital signals & insights to prospect, network, identify, engage & nurture with right BDMs, align & gain account team commitment, plug into cross solution sales motions.
2. Envision Industry-aligned Customer-Centric Solutions with Business Value Insights- Discover and envision industry-based solutions with business value insights working with a pursuit team of technically intense workload experts and partners resources to quantify and qualify end-to-end connected solution use cases expanding opportunity value across line of business BDMs.
3. Engage with Partner(s)- Leverage and scale through aligning early with priority co-sell partners and ISVs.
4. Develop Close Plan & Secure Customer Agreement to Envisioned Solution- Gain customer agreement by successfully presenting the business case for change, aligning business pains with envisioned solution and associated business value.
5. Orchestrate Solution Design & Calculate/Present Business value - Orchestrate, bringing clarity to pursuit team to ensure designed solution(s) maps to envisioned solution and business value. Ensure design has an end-to-end view, building opportunities for future expansion of interconnected business processes after initial sale.
6. Negotiate with Proposals Mapped to Business Value- Create compelling board-level presentations with proposals aligned to customer transformation plan mapped to business value impact. Deal crafting and negotiating using Give Gets/Balance of Trade and other resources. Engage Microsoft executives when required to expedite close and resolve stale mate/in action.
7. Commitment for Customer Success- Throughout the sales process and after sales closure ensure successful handoff to customer success teams with a clearly documented deployment plan

Qualifications

1. 3 to 5 years of experience:
2. Experience with selling CRM/ERP or similar software-as-a-service, cloud-based business applications to large enterprise accounts exceeding sales targets.
3. Consultative sales experience
4. C-level engagement and ability to understand business
5. Strong stakeholder and relationship management experience
6. Developing demand and pipe by building BDM networking, assessing strategic customer objectives, digital transformation opportunity discovery, key improvement scenarios and an ability to measure and present incremental and new economic value from solutions proposed.
7. Ability to sell solutions with connected end-to-end business transformation across business units within enterprise accounts.
8. Leading/orchestrating sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions.
9. Deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
10. Disciplined operator with demonstrated accuracy in forecasting business and maintaining pipeline hygiene.
11. Strong track record and history of carrying and exceeding an enterprise account sales quota

Deep Understanding of:

1. Business solutions, specifically CRM and/or ERP applications including one or more of: Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management and Commerce and how they translate into business impact.
2. Expert understanding and 1 to 2 years’ experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and Government.
3. Broad understanding of commercial cloud offerings, ideally including Microsoft’s cloud platform, as well as competitors and related ecosystems.
4. The security, regulatory and compliance needs of global customers.

Desired Skills:

1. Design Thinking and Solution Envisioning
2. Strong presentation, white-boarding and communication
3. Passion and commitment for customer success
4. Ability to maintain a high level of productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team-oriented environment.
5. Organizational agility, able to coordinate stakeholders like Marketing, Engineering, Licensing, Legal, Executives etc.
6. Problem solver and ability to work in rapidly changing environment effectively managing ambiguity.
7. * Bachelor's Degree or equivalent work experience required.

Your Onboarding Process

You’ll attend an in-depth onboarding program designed to help you become skilled in the Microsoft Business Applications solution portfolio, differentiated value proposition, industry-aligned connected end-to-end use cases and business value.

You will learn the Microsoft Catalyst Sales methodology, Design Thinking, envisioning, business value quantification and the use of guided selling tools. You will also get to participate in several hands-on experiential trainings to fortify concepts you learned to achieve success in your role