Job Opportunities at Nokia

The Job Description

• To manage and oversee all activities in the Network Operations Centre (NOC).
• In charge of LNOC Governance and Service Delivery Assurance as per contract.
• Event Management Process.
• Incident Management Process.
• Remote Preventive Maintenance/ Network Health Checks.
• Regular review of Time-Based Escalation Matrix for incident notifications – SMS, Email & Calls.
• Daily NOC Assurance Process.
• Quality Assurance for all inputs of NOC reports.  
• Problem Management Process Owner.
• Change Management Process Owner.
• MS Process Governance champion.
• Taking a Lead in coordinating resolution of all Emergency, Critical and Long Outages and managing stakeholders and communication during such incidents.
• Global Tool Belt owner and Tools Support Manager as per the support model.
• Organizing Monthly Governance meetings with Customer.
• Provide daily, weekly, monthly and annual reports for the above listed domains.

Qualifications & Competence

• Bsc in IT/Engineering or related fields.
• Work Experience:  8 or more years experience in telecommunications engineering of which at least 5 years in management with practical experience in NOC, Incident and Change Management.
• Ability to influence people from different levels of the organization

Required skills:

• Ability to identify problems at an early stage and solve them effectively.
• Well-developed listening, communication and decision-making skills
• Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus; Business focus; Project management skills; Awareness of Telecommunications Engineering Networks Products.
• An ability to process large quantities of data fast and efficiently.

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About Global Services

(The below business group introduction text should not be edited; remove this observation once having finalized the job description)

The Global Services business group deploys, supports and operates communication service providers’ (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.

Job Description

Job Responsibilities & Competencies

• Second level Support for Juniper, Nokia, ZTE Routers and switches among others - including equipment surveillance, operations and configurations
• Ensure that all IP Core devices are functioning (Enhanced packet Core /Mobile Packet Core) as per the business and network requirements.
• Ensure Network Diagrams, HLD, DLD and LLD/CLI is maintained up to date
• Ensure all Fault Reports, Trouble Tickets & Incidents are addressed within SLAs. All such events are ensured to be documented with RFO, RCA and RCF.
• Provide a pathway towards extending relevant IP architectures towards the Access network ( Metro Ethernet, MPLS-TP etc )
• Directly manage 2nd line Operations for IP Core ensuring adherence to SLAs, KPIs, Life Cycle for Availability, Accessibility, Retainability & Reliability
• Participate in design for MPBN and PS core network expansions
• Prepare and Analyse MPBN reports on a weekly basis and advice customer on correction performancemeasures performance and optimization activities
• Monitor end to end capacity utilizations and provide forecasts aimed at providing head room to control network congestion
• Responsible for Configuration Management (generate and implement data transcript for network modifications)
• Ensure Service levels and MTTR (Mean Time To Restore) are upheld within the Customer Network by providing leadership in troubleshooting and fault restoration.
• Coordinate Level 1/2 technical support; Ensure proper Customer/Vendor follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for the relevant system components.
• Manage equipment Vendor and Customer communication to get closure agreement on raised complaints and tickets.
• Preventive maintenance, Operational Instructions, and Processes Documentation in regards to the IP and Mobile Packet Core

Qualifications:

• B. Sc. Degree in Computer, Electronics, Telecommunications Engineering or equivalent disciplines,
• Extensive and Compulsory knowledge on Juniper IP/MPLS, Nokia Routers/Switches, ZTE and HP routers and switches added advantage
• Preferred Certifications include: SRA, 3RP, NRSII, NRSI, CCIE/CCNA/CCNP, JNCIA/JNCIE/JNCIS is advantage.
• Experience on Ericsson EPG/SAPC/MME added advantage.
• Excellent communication skills verbal & written and documentation.
• Strong troubleshooting, problem solving skills and working experiences on routers/switches.
• Ability to learn effectively and quickly,
• Team player, and able to work on own initiative.
• Languages: Fluent English.
• Minimum 7-year IP experience.