NOC Manager at Nokia

The Job Description

• To manage and oversee all activities in the Network Operations Centre (NOC).
• In charge of LNOC Governance and Service Delivery Assurance as per contract.
• Event Management Process.
• Incident Management Process.
• Remote Preventive Maintenance/ Network Health Checks.
• Regular review of Time-Based Escalation Matrix for incident notifications – SMS, Email & Calls.
• Daily NOC Assurance Process.
• Quality Assurance for all inputs of NOC reports.  
• Problem Management Process Owner.
• Change Management Process Owner.
• MS Process Governance champion.
• Taking a Lead in coordinating resolution of all Emergency, Critical and Long Outages and managing stakeholders and communication during such incidents.
• Global Tool Belt owner and Tools Support Manager as per the support model.
• Organizing Monthly Governance meetings with Customer.
• Provide daily, weekly, monthly and annual reports for the above listed domains.

Qualifications & Competence

• Bsc in IT/Engineering or related fields.
• Work Experience:  8 or more years experience in telecommunications engineering of which at least 5 years in management with practical experience in NOC, Incident and Change Management.
• Ability to influence people from different levels of the organization

Required skills:

• Ability to identify problems at an early stage and solve them effectively.
• Well-developed listening, communication and decision-making skills
• Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus; Business focus; Project management skills; Awareness of Telecommunications Engineering Networks Products.
• An ability to process large quantities of data fast and efficiently.