Job Opportunities at Q-Sourcing Servtec Group

Job summary:

• The Director Business and Channels is an executive-level role, with the holder being responsible for the commercial strategy and business growth, for providing overall leadership for AAKenya’s commercial activities. The incumbent is accountable for defining the company’s Sales and marketing strategy and ensuring its successful execution. The role is responsible for driving business growth and market share. The CCO will report directly to the Managing Director and is primarily concerned with ensuring the integrated commercial success of the organization. This role combines technical knowledge of the relevant field with strong marketing and business development skills. Director of Business and Channels will take ownership of the customer and the customer interface with the product or service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives.

KEY DUTIES:

Business growth

• Develop and implement the commercial strategy that ensures the successful achievement of AAK’s business objectives. This covers sales and revenue targets as well as the overall marketing strategy.
• Develop annual Sales and revenue budgets and cascade to the teams.
• Maximize profitability across the current and future products, and channel.
• Ensures strategic balance between the various products lines of the business to manage and reduce concentration risk.
• Drive the implementation of the commercial strategy to ensure that it aligns with the functional areas under direct control to the overall strategy ensuring all targets are achieved.
• Develop and implement strategies to enhance business partnerships to grow business in all lines.
• Drive the AA Kenya’s expansion strategy through identification and set up of new sales channels

Customer Service

• Develop and implement customer retention strategies for the company.
• Drive brand awareness and brand advocacy to exceed projected goals to include teaming up with PR & Marketing team to raise awareness across the region.
• Participate in developing pricing structures for key clients and take ownership of the credit portfolio of the same.
• Identify value creation initiatives with the marketing team and connecting them with the local strategies and business plans.

Internal Business processes

• Sets aggressive performance targets that will result into the achievement of the sales and revenue targets, to meet AAK’s long-term goals.
• Track key performance indicators at a detailed level i.e., by product, customer-cluster, price, region, branch, account and outlet-level.
• Plan and ensure implement all countrywide brand awareness campaigns, promotional activities/events and represent the company in key partner events, business and GoK forums and activities.
• Manage the sales channels/ branch network to ensure smooth operation of activities

People Management

• Supervise your direct reports to ensure they all achieve their targets.
• Identify training needs and implement development plans.
• Track and report on Team performance as will be required by your supervisor from time to time.
• Managing annual staff appraisals and leave schedule in liaison with the HR Department.
• Ensure employee welfare of the sales team.
• Manage performance and discipline of the team.
• Develops and maintains a sound effective organizational culture ensuring capable management succession as well as progressive employee training and development programs.

KNOWLEDGE AND EXPERIENCE:

• Bachelor’s Degree in Sales and Marketing or its equivalent.
• A master’s degree is desirable
• Twelve (12) years’ experience work experience with at least 5 in senior Management position, Sales & Marketing, and Operational Marketing.
• Proven knowledge and experience in sales, marketing, Customer experience and business partnerships management.
• Proven record in driving substantive sales budgets.
• Deep understanding of the digital landscape and how customer journeys impact the buying decision

SKILLS AND COMPETENCIES:

• Balancing needs of Customers and the business in negotiations to ensure win-win, collaborative partnership.
• Substantial latitude for independent action in determining how to accomplish goals.
• Excellent presentation and communication skills.
• Resolving differences between Customer Service, Operations and Marketing to ensure best customer and consumer-oriented solution.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Excellent people skills, with an ability to partner with a dynamic team.
• Excellent negotiation and Analytical skills, building organizational capabilities, building accountability, enhance and sustain performance of others and driving consumer-based business strategies capabilities.

WORK CONTEXT

• Strategy development and execution
• Identification of new markets and partnerships
• Plan and implement sales initiatives and events
• Sales performance analysis and reporting

go to method of application »

Job summary:

• The Director Business and Channels is an executive-level role, with the holder being responsible for the commercial strategy and business growth, for providing overall leadership for AAKenya’s commercial activities. The incumbent is accountable for defining the company’s Sales and marketing strategy and ensuring its successful execution. The role is responsible for driving business growth and market share. The CCO will report directly to the Managing Director and is primarily concerned with ensuring the integrated commercial success of the organization. This role combines technical knowledge of the relevant field with strong marketing and business development skills. Director of Business and Channels will take ownership of the customer and the customer interface with the product or service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives.

KEY DUTIES:

Business growth

• Develop and implement the commercial strategy that ensures the successful achievement of AAK’s business objectives. This covers sales and revenue targets as well as the overall marketing strategy.
• Develop annual Sales and revenue budgets and cascade to the teams.
• Maximize profitability across the current and future products, and channel.
• Ensures strategic balance between the various products lines of the business to manage and reduce concentration risk.
• Drive the implementation of the commercial strategy to ensure that it aligns with the functional areas under direct control to the overall strategy ensuring all targets are achieved.
• Develop and implement strategies to enhance business partnerships to grow business in all lines.
• Drive the AA Kenya’s expansion strategy through identification and set up of new sales channels

Customer Service

• Develop and implement customer retention strategies for the company.
• Drive brand awareness and brand advocacy to exceed projected goals to include teaming up with PR & Marketing team to raise awareness across the region.
• Participate in developing pricing structures for key clients and take ownership of the credit portfolio of the same.
• Identify value creation initiatives with the marketing team and connecting them with the local strategies and business plans.

Internal Business processes

• Sets aggressive performance targets that will result into the achievement of the sales and revenue targets, to meet AAK’s long-term goals.
• Track key performance indicators at a detailed level i.e., by product, customer-cluster, price, region, branch, account and outlet-level.
• Plan and ensure implement all countrywide brand awareness campaigns, promotional activities/events and represent the company in key partner events, business and GoK forums and activities.
• Manage the sales channels/ branch network to ensure smooth operation of activities

People Management

• Supervise your direct reports to ensure they all achieve their targets.
• Identify training needs and implement development plans.
• Track and report on Team performance as will be required by your supervisor from time to time.
• Managing annual staff appraisals and leave schedule in liaison with the HR Department.
• Ensure employee welfare of the sales team.
• Manage performance and discipline of the team.
• Develops and maintains a sound effective organizational culture ensuring capable management succession as well as progressive employee training and development programs.

KNOWLEDGE AND EXPERIENCE:

• Bachelor’s Degree in Sales and Marketing or its equivalent.
• A master’s degree is desirable
• Twelve (12) years’ experience work experience with at least 5 in senior Management position, Sales & Marketing, and Operational Marketing.
• Proven knowledge and experience in sales, marketing, Customer experience and business partnerships management.
• Proven record in driving substantive sales budgets.
• Deep understanding of the digital landscape and how customer journeys impact the buying decision

SKILLS AND COMPETENCIES:

• Balancing needs of Customers and the business in negotiations to ensure win-win, collaborative partnership.
• Substantial latitude for independent action in determining how to accomplish goals.
• Excellent presentation and communication skills.
• Resolving differences between Customer Service, Operations and Marketing to ensure best customer and consumer-oriented solution.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Excellent people skills, with an ability to partner with a dynamic team.
• Excellent negotiation and Analytical skills, building organizational capabilities, building accountability, enhance and sustain performance of others and driving consumer-based business strategies capabilities.

WORK CONTEXT

• Strategy development and execution
• Identification of new markets and partnerships
• Plan and implement sales initiatives and events
• Sales performance analysis and reporting

go to method of application »

• On behalf of our client in the oil & gas industry, we are looking for competent, skilled, and experienced Marketing and Communication Manager to work in Nairobi.

KEY DUTIES

• Prepare and execute the overall marketing plan
• Propose annual budget for Marketing and communication activities for approval
• Develop and implement the annual communication program for the company
• Track budget expenditure; design feedback mechanism to measure impact of all programs
• Select, brief, review and approve proposals/concepts from advertising agencies for the production of high-quality communication materials.
• Ensure optimum readiness in unlikely event of media drawing crisis or news item with concise and accurate information
• Brief and manage the company’s activities handled by both the public relations and advertising agencies and any other agency that may be appointed from time to time.
• Participate in the procurement and control distribution of promotional and advertising materials
• Continually monitor and assess competitor activities and other developments in the market that might affect company business.
• Prepares overall Marketing Plan to include commercial communication, promotions, animation, events, seminars and marketing campaigns.
• Conduct market/competitor and brand research / analysis that feeds into marketing plans and strategies.
• Liaise with the media houses in identifying strategic opportunities to promote the Company’s business.
• Plan and Manage Company’s Social media platforms.
• Evaluate important metrics that affect Company’s website traffic, service quotas and target audience.
• Ensure an optimum round the clock readiness in the unlikely event of a media drawing crisis or news item with concise and accurate information.

CONTEXT AND ENVIRONMENT

• On a highly competitive market one must ensure continuous focus on the external environment, drive challenge and innovation.
• Ensure alignment with the Business Strategies
• Maximize efficient delivery of the marketing and Communication initiatives

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Degree in Commerce or Business Administration with a bias in marketing. Post graduate qualifications such as MBA (Marketing), MSC Marketing or CIM desirable
• Marketing profession with at least 5 years of experience, including sales and marketing roles with strong brand management skills within Oil Industry or FGCG.
• Excellent project management and thought leadership skills, strong collaboration/ team skills, a problem -solver with a result -orientation.
• Self-starter with outstanding written and oral communication skills, able to communicate both creative and technical feedback.
• Computer knowledge
• Good communication and customer care skills

go to method of application »

• On behalf of our client, we are looking for a competent, skilled, and experienced Value-Added Services Manager to work in Nairobi, Kenya.

Job summary:

• Reporting to Auto Head or Head of Business- Country level, the job holder shall provide essential After Sales Business through Marketing, Procurement and Supply of Value-Added Services (VAS). To manage the order cycle so as to enhance business penetration, development and ensure sustainability and customer satisfaction.

KEY ROLES AND RESPONSIBILITIES

• Setting up frugal body building operations
• Intense knowledge of manufacturing different bodies which the trucking customers would need for their operations and usage.
• Can facilitate sourcing of raw material for these different types of body building activities.
• Can facilitate and get business to workshop and parts on Accidental repairs etc.
• Customize and formulate Maintenance and service plans as well as ensure 40% of the sales of vehicles is through these plans.
• Add other aftermarket product offerings to customers through the parts and workshop, so as to increase the gross margin in After Sales.
• Commencement of Body building operations.
• TO start with at least 30% of the fully built solutions to customers should be through in-house body building.
• A delta 20% increase in Maintenance plans/ service plans
• A delta 20-35% of the after sales turnover through accidental repairs / aftermarket product offerings.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Degree or Post Graduate Qualification in Business field, Mechanical Engineering, Sales and Marketing, ICT literate, Supply Chain Management or related field
• 5 years’ hands on experience in body building operations/ tie ups with insurance companies/ panel beaters/ Auto Spares Stores Auto Ancillaries and Value added service Sales business.
• Excellent experience in automobile especially in commercial vehicles segment
• Extensive knowledge of battery/tyres/lubricants sales and warranty procedures.
• An in-depth knowledge of body building/ aftermarket product offerings
• Full knowledge of local laws and compliances
• Strategic appreciation of the distribution business
• Excellent communication, problem solving and organizational skills
• Ability to work with various insurance companies/ panel beaters etc
• Willing, creative and innovative
• Strong computer skills with MS office
• Team player; Result oriented
• Should be of high integrity and professional
• Valid Driving Permit

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• On behalf of our client, we are looking for a competent, skilled, and experienced Transport Manager – heavy commercial to work in Nairobi or Mombasa, Kenya.

Job Summary

• We are looking for an organized transport manager to manage the transport activities by tracking company fleet and supervising drivers. The transport manager – heavy commercial will also ensure that goods are delivered on time and undamaged.
• To be successful as a transportation manager must be able to multitask. The  transportation manager should be in constant communication and should be highly organized.

Key roles and responsibilities

• In charge of the day to day operations of the transport department.
• Directing activities related to dispatching, routing, and tracking of transportation vehicles
• Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company’s standards.
• Directing investigations to verify and resolve customer or internal complaints.
• Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
• Arranging repairs and routine maintenance of transportation vehicles.
• Complying with transportation-related policies, as well as safety rules and government regulations.
• Promoting safe work activities by conducting safety audits, and attending company safety meetings.
• Identifying operational issues, potential problems and opportunities
• Maintains accurate administrative records

Skills & Qualifications

• Degree in Business related field
• At least 5 years’ experience as a transport manager in heavy commercial vehicle’s in a logistics industry
• Good Understanding cross border laws
• Solid knowledge of the transportation industry and logistics.
• Experience working with transportation-related government regulations.
• Critical thinking skills and knowledge of analytics.
• Experience working with transport management systems
• Ability to work well with team members and navigate stressful situations.
• Excellent leadership skills.
• Good conflict resolution skills.
• A good driver with a valid driving license

go to method of application »

• On behalf of our client, we are looking for a competent, skilled, and experienced Tyre department- Supervisor to work in Mombasa- Kenya.

Job summary:

 The Supervisor – tyre department will oversee a team and ensure effective operations within the department. This is a hands on role and requires a strong knowledge of tyres.

KEY DUTIES & RESPONSIBILITIES:

• Listens effectively to understand and communicate in a business-like manner to employees all pertinent subject matter.
• Accurately answers questions both over the phone and at the workshop location.
• Presents a warm, friendly, knowledgeable and professional image to employees.
• Directs the department in the diagnosing of the needs through the appropriate products and services. .
• Verifies that the appropriate services have been completed.
• Learns and maintains current product knowledge on all tires, service and other product lines that are represented.
• Prepares accurate estimates of materials required.
• Knows, understands, and performs the Maintenance Technician and tyre fitting duties.

KEY CAPABILITIES AND EDUCATION:

• A diploma/Degree in a related field.
• Experience in tyre fitting and a sound knowledge of tyres from small vehicles to heavy trucks
• Minimum of 5 years of experience dealing with tyre’s and supervision of staff
• Wheel alignment experience
• Well-developed communication skills and ability to build rapport with team members
• A can do attitude and a passion for safety
• Good knowledge of written and spoken English.
• Experience working in oil& gas Industry is preferred.
• Good experience in Office 365 and Advanced excel
• Basic PPE, HSE, firefighting and first aid training
• High level of integrity required