Job Opportunities at Sama

About the Job:

• You will be reporting to the Senior Director, Finance. We are looking for an experienced Administration and Logistics Manager to supervise the daily support operations of our company and plan the most efficient administrative procedures and overall supply chain management. You will lead a team of professionals to complete a range of administrative and logistic duties. 
• You will work closely with other members of the executive team to ensure that the company’s overall operations are running smoothly.

Key Responsibilities:

• Oversee the development and implementation of policies, procedures, and systems related to business administration and logistics.
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Monitor inventory of office supplies, implement efficiencies and controls in utilization, and place orders when necessary.
• Keep track of quality, quantity, stock levels, delivery times and efficiency of products and services, and manage service level agreements with administrative and logistics vendors.
• Direct, optimize and coordinate full order cycle on behalf of different departments in the company.
• Ensure smooth and adequate flow of information within the company to facilitate other business operations.
• Assess the performance of individual Admin Team Coordinators and Assistants; and provide coaching and guidance to ensure maximum efficiency.
• Work with regional travel agents and plan for tours and travel for external visitors including donors and clients ensuring that all their airport transfers, ground logistics and accommodation arrangements are in place.
• Create itineraries and/or manage appointments for external visitors working closely with colleagues and partners on timing and scheduling.
• Manage travel arrangements and accommodation for staff travelling out of the country and facilitate the processing of travel documentation, vaccinations, travel allowance and insurance.
• Ensure comfortable stay for all external guests by flawless and seamless planning by ensuring and providing flawless, upscale, professional and high-class service experiences.
• Organize special and high-end offsite meetings for visiting guests and local staff, and meet with the hotels to ensure that the Service Level Agreements are upheld.
• Ensure company operations adhere to policies and regulations.
• Keep abreast with all organizational changes and business developments.
• Comply with laws, regulations and ISO requirements. 

Minimum Requirements:

• Bachelor’s Degree in Business Administration or related field; MA/MSc will be an added advantage.
• 7+ years experience in business administration, management, or a similar role.
• Proven experience developing and implementing process improvements
• Excellent interpersonal, communication, and presentation skills
• Ability to lead and motivate a team
• Familiarity with financial and facilities management principles 

Good to have:

• Experience leading the Admin team of a large, multinational and multicultural organization
• Accuracy and attention to detail
• Aptitude for numbers and quantitative skills
• Strong communication skills (both written and verbal)
• Ability to manage cross-functional stakeholder expectations

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About the Job:

• As a Delivery Manager, you will be the key client liaison and internal coordinator for implementing client driven changes. You will also drive dialogue with the client on improvement on product, process and support systems.
• You will also be responsible for managing the people in your project to attain set performance metrics,  while ensuring projects assigned to you are delivering on projected margins and  revenue targets.

Key Responsibilities: 

• Manage multiple  projects from scoping through to implementation and roll out.
• Ensure that monthly revenue targets are attained and surpassed within timely and high quality project standards
• Partner with cross-functional partners internally and externally (such as Marketing, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support.
• Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders to address and escalate the risks as appropriate.
• Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
• Play an active role by contributing to improving policies, product, process and support system solutions.
• People management. In conjunction with people teams manage end to end performance and disciplinary cases as per set Sama Process
• Liaison between GSD and product team in ensuring there is a clear feedback process on product improvements to drive efficiencies
• Identify potential value additions and/ or areas of work we can target for the client with justifiable business impact of the proposed solution
• Work proactively with colleagues in service delivery taking the initiative to resolve issues as they arise and contribute appropriately to meetings.
• Assist with high severity requests or issue escalations as needed.
• Lead and manage the Team Leaders and production staff, ensuring that they are well managed, trained, and motivated to meet the objectives and priorities of the Centre
• Develop and document project standard operating procedures and  documentation in different media
• Provide exhaustive account and business level reporting for ongoing and completed projects along key account metrics.
• Communicate the progress of production, quality and resourcing initiatives to all relevant internal and external stakeholders.

Minimum Qualifications:

• 4+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
• Bachelor’s degree in project management, or any business related field.
• Certificate / Diploma in project management course an added advantage

Preferred Qualifications:

• Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• Empathy for the client community and passion to create an exceptional experience and provide outstanding support
• Experience working with internal/ external stakeholders in multiple geographic regions
• Adaptable and energized by a fast-paced technology environment
• Good communication skills in both written and spoken English. 
• Can work either day or night shifts