Job Opportunities at Shining Hope for Communities

We are seeking to recruit a competent, dynamic and result oriented individual to fill the position of customer care representative.

 Responsibilities

• Ensure provision of quality service to customers.
• Participate in the implementation of customer care policies and standards.
• Receive customer requests, attend to daily customer complaints, escalation of complaints, follow ups and ensure prompt feedback is given and action taken.

• Marketing of SACCO products and services to prospective members.
• Information gathering from customers on products and services need / requirements.
• Recruitment and registration of members end to end.
• Inform members of their account balances and ensure members understand their statements.
• Filing of SACCO forms and members records. Custodian of the registry.
• Offer financial advisory to members by educating them on credit and savings.

Qualifications

• A certificate, Diploma, or Degree in any related field.
• Should be computer literate.
• One year experience in a similar position.
• Should have good communication skills both in English and Swahili languages.

Behavioral Competencies/Attributes

• Establishing rapport
• Valuing individuals
• Inviting feedback
• Understanding people

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We are seeking to recruit a competent, dynamic and result oriented individual to fill the position of a credit officer.

 Responsibilities

• Appraisal of members’ loan applications and ensuring the same are promptly approved by end of day every Tuesday.
• Generation of monthly Credit Committee reports, i.e. loans issued and defaulters.

• Follow up on defaulters; i.e. notification and recovery.
• Preparation of defaulters list to be forwarded to debt collectors and CRB.
• Making sales visits with a view of marketing SHOFCO Sacco products.
• Handling members complaints and following up on the same.

Qualifications

• Business-related degree or its equivalent from a recognized university.
• CPA 2 or its equivalent or CPA 2 and has satisfactorily served as a credit officer in the society or a comparable position with similar responsibilities in a Sacco or in a similar organization.
• Diploma in Co-operative Management will be an added advantage.
• Three years experience.
• Have a demonstrated high financial management capability and investment.
• Good IT skills and proficient in Microsoft Office suite.
• Strong analytical, financial reporting, and presentation skills with the ability to present complex issues clearly and concisely.

Behavioural Competencies/Attributes

• Establishing rapport
• Valuing individuals
• Inviting feedback
• Understanding people

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We are seeking to recruit a competent, dynamic and result oriented individual to fill the position of an accountant.

Responsibilities

Payments

• Preparation of cheque payments
• Initiating MPESA payments transactions for Instant Loan

Receipting

• Standing Orders, MPESA receipts, direct deposits and walk-in customers.

Postings

• Cheque payments

Reconciliation

• Bank account reconciliation
• Members personal accounts reconciliation to correct mis-postings and erroneous deductions

Others

• Handling customers’ account queries, i.e. walk-in, emails, telephone calls
• Daily reconciliation of customers deposit account balances
• Updating members’ information change in the system

Qualifications

• Holder of CPA (II) or  ACCA or Business-related degree or its equivalent from a recognized university.
• Diploma in Co-operative Management will be an added advantage.
• Minimum three year’s’ experience.
• Have a demonstrated high financial management capability and investment.
• Good IT skills and proficient in Microsoft office suite.
• Strong analytical, financial reporting, and presentation skills with the ability to present complex issues clearly and concisely.

Behavioural Competencies/Attributes

• Establishing rapport
• Valuing individuals
• Inviting feedback
• Understanding people

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The teacher will be responsible for creating a flexible elementary grade program and a class environment favourable to learning and personal growth; this is aimed at ultimately developing strong, ethical, community centred female leaders of tomorrow.

Responsibilities

• Teach: Kiswahili, Mathematics and CRE.
• Teaches the above two subject combinations to students in a classroom, utilizing course of study adopted by KSG, and other appropriate learning activities.
• Develop lesson plans and instructional material and provides individualized and small group instruction in order to adapt the curriculum to the needs of each student.

• Uses a variety of instructional strategies, such as inquiry, group discussion, discovery, etc.
• Translates lesson plans into learning experiences so as to best utilize the available time for instruction.
• Establishes and maintains standards of student behavior needed to achieve a functional learning atmosphere in the classroom.
• Evaluates students’ academic and social growth, keeps appropriate records, and prepares progress reports.
• Communicates with parents through conferences and other means to discuss students’ progress and interpret the school program.
• Identifies student needs and cooperates with other professional staff members in assessing and helping students solve health, attitude, and learning problems.
• Creates an effective environment for learning through functional and attractive displays, bulletin boards, and interest centers.
• Maintains professional competence through in-service education activities provided by professional growth activities.
• Selects and requisitions books and instructional aids; maintains required inventory records.
• Supervises students in out-of-classroom activities during the school day.
• Administers group standardized tests in accordance with school and national testing program.
• Participates in curriculum development programs as required.
• Participates in faculty committees and the sponsorship of student activities.

 Qualifications

• Must have P1 training certificate from a recognized institution
• Experience in preparing grade 8 for KCPE exams and must have posted impressive results in the two subject combinations
• Computer Literate
• Patient and understanding
• Good communication skills
• MUST be registered with TSC

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SHOFCO is seeking to recruit an enthusiastic, results driven and highly motivated individual with strong interpersonal skills to fill the position of Manager, Sustainable Livelihoods. Reporting to the Chief Programs Officer (CPO), the Manager, Sustainable Livelihoods will be responsible for overseeing the SHOFCO sustainable livelihoods program aimed at empowering the community in leading sustainable lives, improving their living standards and independently generating income.  The manager will provide overall program management and ensure that project objectives are on track, while providing technical direction to staff and partners.

Responsibilities

• Provide strategic direction and overall supervision and successful implementation of the sustainable livelihoods programs.
• Keep track of program activity plans and implementation schedules to ensure quality of activities and timely achievement of outputs.

• Provide program reports that are timely and meet SHOFCO and donor reporting requirements.
• Represent SHOFCO at stakeholder or coordination meetings, as needed, and maintain a positive, continuous and visible presence for SHOFCO.
• Develop and maintain strategic relationships with local partners and local authorities.
• Facilitate donor visits to project sites as appropriate.
• Work constructively with support teams to ensure sound administrative practices with regards to record keeping, compliance with donor regulations, communications, etc.
• Assess livelihoods needs of populations living in the informal settlements where SHOFCO operates.
• Support the M& E department in developing proper data collection methods for program activities and conduct regular reviews and analysis of targets.
• Provide technical input, writing and budgetary input for new program design including writing of funding proposals.

Qualifications

• A Bachelor’s degree and a Post Graduate diploma in a relevant field
• At least 8 years of experience with three years as program manager
• Experience in program management and working within a diverse community