Customer Care Representative at Shining Hope For Communities

We are seeking to recruit a competent, dynamic and result oriented individual to fill the position of customer care representative.

 Responsibilities

• Ensure provision of quality service to customers.
• Participate in the implementation of customer care policies and standards.
• Receive customer requests, attend to daily customer complaints, escalation of complaints, follow ups and ensure prompt feedback is given and action taken.

• Marketing of SACCO products and services to prospective members.
• Information gathering from customers on products and services need / requirements.
• Recruitment and registration of members end to end.
• Inform members of their account balances and ensure members understand their statements.
• Filing of SACCO forms and members records. Custodian of the registry.
• Offer financial advisory to members by educating them on credit and savings.

Qualifications

• A certificate, Diploma, or Degree in any related field.
• Should be computer literate.
• One year experience in a similar position.
• Should have good communication skills both in English and Swahili languages.

Behavioral Competencies/Attributes

• Establishing rapport
• Valuing individuals
• Inviting feedback
• Understanding people