Job Opportunities at ShopIt Store

RESPONSIBILITIES

• Day-to-day marketing activities such as market research, content creation, website and social media management.
• Developing marketing strategies, customer/client retention, and excelling in sales and customer service.
• Identify trends and insights, and optimize spend and performance based on the insights.
• Work closely with the team to ensure effective marketing campaigns and achieve sales targets.
• Measuring and reporting on the performance of all digital marketing campaigns.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Support the marketing leadership team through the organization and administrative support for various projects.
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
• Generating high Quality creative Content for company blog and social media pages.
• Build Brand Awareness and sustainability; Engaging with online audiences.
• Keeping track of project timelines and budgets.
• Identify external online opportunities to improve market reach (events, partnerships, awards, and/or sponsorships).

QUALIFICATIONS

• Must have at least 1 year of relevant working experience.
• Excellent communication and interpersonal skills.
• Experience in market research and analysis.
• Demonstrated ability in digital sales and marketing strategies.
• Strong customer service skills.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced environment, preferably e-commerce industry.
• Proficiency in Marketing and Designing software(s), Google Workspace, and Microsoft Office Suite.
• Experience in the IT industry is a plus.
• Bachelor\'s Degree/Diploma in Marketing, Business Administration, or related field.
• Must have attained B+ and above in their KCSE.
• Must be willing to work six days a week. (Monday – Saturday)
• Family or Personal Business Experience is a plus.
• Demonstrated ability to work collaboratively in a fast-paced team environment and proactively influence others.

go to method of application »

ROLE RESPONSIBILITIES

• Develop and implement the Computing Products category by executing relevant  strategies and plans to achieve sales and profit targets in Computers and computer-related products.
• Monitoring and Adjusting Market Dynamics (Customer preferences, industry trends, emerging technologies, and relevant regulations).
• Computing Line products catalog and products content (Specifications); Manage computing product assortment (planning, selection, and optimization).
• Conduct regular performance reviews of computing product categories to ensure customer quality expectations and trends-conscious, monitoring competitor Computing products and pricing to identify opportunities and make informed decisions.
• Oversight of Computing Products’ pricing policy and its enforcement
• Developing exit strategies for unsuccessful computing products and revitalizing dormant computing products.
• Computing Products information and quality assurance; Devising long-term development strategies for computing products category.
• Computing Competitors profile and pricing comparison Database Management

REQUIRED QUALIFICATIONS

• Must have at least 1 year of relevant working experience.
• Bachelor’s Degree/Diploma in Computer Science, ICT, or a related technological field.
• Proven Experience in product(s) category development or related roles, with a proven track record of driving sales growth and profitability with Computing Products.
• Proficiency in using category management software and tools.
• Proficient in all Microsoft Office applications.
• Strong communication, management, and decision-making skills.
• Excellent analytical, problem-solving, and organizational skills.
• Strong customer service and  customer care skills.
• Must be willing to work six days a week. (Monday – Saturday).
• Must have attained B+ and above in their KCSE.
• Experience in the IT, Retail, or e-Business industry is a plus
• Demonstrated ability to work collaboratively in a fast-paced team environment and proactively influence others.
• Interest/Passion in ICT/Technology and computing products and equipment specifications (hardware and software).

go to method of application »

RESPONSIBILITIES

• Serve clients on all modes of engagement e-messages, calls, social media, and face to face.
• Generate and close sales leads.
• Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
• Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
• Respond to all requests for quotation sent through all modes of engagement.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Stay up-to-date on Product knowledge and seek expert opinion from Merchandisers when you are unfamiliar with a customer’s product request.
• Ensure clients’ issues and complaints are addressed speedily and effectively.
• Handle after-sale-related queries such as warranty and post-sale feedback.
• Meet personal and team sales targets; Meet quantitative performance metrics as outlined.
• Inform customers of deals and promotions.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Embody and display a courteous and empathetic attitude to all customers
• Ensure accurate daily and weekly reports are submitted to the Customer Service Manager.

QUALIFICATIONS

• Excellent communication and interpersonal skills.
• Minimum of 1 year relevant working experience.
• Demonstrated ability in sales.
• Strong customer service skills.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced environment, preferably e-commerce industry.
• Proficiency in computer and internet usage.
• Must be willing to work on commission.
• Must have attained B+ and above in their KCSE.
• Must be willing to work six days a week. (Monday – Saturday).
• Family or Personal Business Experience is a plus.
• Demonstrated ability to work collaboratively in a fast-paced team environment and proactively influence others.
• Experience in the IT industry is a plus.

go to method of application »

ROLE RESPONSIBILITIES

• Health and Medical Supplies Category Merchandising; Develop and implement category strategies and plans to achieve sales and profit targets in Health and Medical Supplies.
• Monitoring and Adjusting Market Dynamics (Customer preferences, industry trends, emerging technologies, and relevant regulations).
• Health and Medical Supplies products catalog and products content (Specifications); Manage Health and Medical Supplies product assortment (planning, selection, and optimization).
• Conduct regular performance reviews of Health and Medical Supplies product categories to ensure customer quality expectations and trends-conscious, monitoring competitor Health and Medical Supplies products and pricing to identify opportunities and make informed decisions.
• Oversight of Health and Medical Supplies Products’ pricing policy and its enforcement
• Developing exit strategies for unsuccessful Health and Medical Supplies products and revitalizing dormant Health and Medical Supplies products.
• Health and Medical Supplies Products information and quality assurance
• Health and Medical Supplies Competitors profile and pricing comparison Database Management.

REQUIRED QUALIFICATIONS

• Must have at least 1 year of relevant working experience.
• Bachelor's Degree/Diploma in Healthcare. Bachelor's Degree/Diploma in Health/Medical Devices, Diagnostics, and Equipment, Hospital/Medical Business Administration, Health/Medical Sales and Marketing, or a related field in Health/Medical field.
• Proven experience in product(s) category merchandising or related roles, with a proven track record of technical customer service and driving sales growth and profitability with Health and Medical Supplies Products.
• Proficiency in using category management software and tools.
• Proficient in all Microsoft Office applications.
• Strong communication, management, and decision-making skills.
• Excellent analytical, problem-solving, and organizational skills.
• Strong customer service and customer care skills.
• Must be willing to work six days a week. (Monday – Saturday).
• Must have attained B+ and above in their KCSE.
• Experience in Healthcare with IT, Retail, or e-Business industry is a plus
• Demonstrated ability to work collaboratively in a fast-paced team environment and proactively influence others.
• Interest/Passion in Healthcare/Medicine and Health/Medical products and equipment.