Job Opportunities at Thomson Reuters - 2 Positions

Job Description

ROLE PURPOSE

A quota carrying role focused on customer relationships with named accounts. Orchestrates sales and may include renewals. Ensures customer satisfaction.

Responsibilities

• This position typically manages a set of named accounts (versus a geographic territory) and is responsible for and growing revenue and maximizing customer satisfaction.
• Develops and maintains client relationships to ultimately drive revenue growth.
• Develops and executes account strategy collaborating with account team and/or other business units to deliver a comprehensive product offering to meet overall customer needs.

SCOPE & IMPACT

• Leads routine projects with manageable risks and resource requirements.
• Provides input to department objectives and goals of a sub-Business Unit or function.
• May manage budgets for small projects or programs.
• Advises middle management on functional matters, or on interpretation of policies and practices.
• May train or mentor professional colleagues.

KNOWLEDGE & SKILL

• Experienced professional with in-depth knowledge of technical discipline or specialism.
• Provides subject matter expertise across sub-units.
• Strong understanding of other roles within the function or Business Unit and how they are connected.
• Knowledge of relationships between all relevant groups within the company.
• Adapts traditional approaches to solutions and applies in different circumstances.
• Demonstrates mastery of a specific discipline across a range of related issues.

   

RELATIONSHIPS: INTERNAL / EXTERNAL

Primarily external clients.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

go to method of application »

Job Description

Exposure to Thomson Reuters products is essential

Responsibilities

• Responsible for a “book” of business of products and clients (including retention, growth, training, customer engagement and satisfaction), directly aligned with the account team.
• Develop and execute a customer retention and growth plan aligned with the overall account strategy, including specific user workflow expertise, content and sales campaigns, training, customer engagement and feedback sessions, and regular customer visits.
• Drive messaging/community building, transactions and add-on modules.
• Collect, analyze and summarize market, competitive and user trend data and share key learnings and actions with stakeholders.
• Customer advocate. Collate customer requirements for, prioritize and drive delivery of important enhancements, working closely with the customer and internal delivery teams.
• Provide as needed support to the Direct Account Team for Demo's and retention
• Enter and maintain accurate, timely and relevant data in appropriate CRM systems as required.
• Target 80% of time spent at customer site, with additional travel as needed.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Required Skills

Financial Markets experience required.

Education

• College/ university degree or relevant work experience equivalent required
• Industry qualifications preferred (ACI)

Technical / Professional Skills And Experience

• Fundamental understanding of Financial markets including general market knowledge, specific instrument and asset types, trading floor technologies, and financial customer workflow.
• 3-5 years of industry related experience in financial markets preferred.
• Training or related customer facing experience preferred. Excellent presentation, coaching and training skills are a must.
• Strong product knowledge or proven ability to quickly acquire product expertise.
• Demonstrated consultative selling and customer service skills.
• Proven ability to identify, develop a sales plan for, and act on revenue growth opportunities
• Ability to use sales planning and customer relationship management tools effectively