Role Purpose
The Lead Sales Administration & Operations role is responsible for leading sales administrative functions and operational execution for an assigned FMCG category. The role supports revenue delivery through strong back-office management, accurate documentation, system integrity, cross-functional coordination, and effective customer and distributor engagement.
Key Responsibilities
Sales Administration & Back-Office Operations
- Lead and manage the sales administration team to support category revenue targets and sales execution.
- Oversee all sales administrative activities, including order processing, documentation, invoicing coordination, and customer account management.
- Ensure accuracy, completeness, and timeliness of sales documentation in line with company policies and controls.
Systems, Reporting & Controls
- Ensure effective use of SAP or other ERP systems for order management, invoicing, reporting, and customer data integrity.
- Prepare and analyse sales reports, dashboards, and operational metrics using ERP systems and advanced Excel.
- Maintain strong operational controls to support audits, compliance, and governance requirements.
Cross-Functional Coordination
- Work closely with production, dispatch, logistics, and supply chain teams to ensure timely order release and delivery.
- Coordinate with finance on invoicing accuracy, credit controls, and customer account reconciliation.
- Act as the key operational link between sales, operations, and finance teams.
Customer & Distributor Management
- Build and maintain strong working relationships with key customers, distributors, and business partners.
- Support customer satisfaction and repeat business through efficient service delivery and issue resolution.
- Monitor service issues and escalate operational risks that may impact revenue or customer relationships.
Planning, Analysis & Improvement
- Analyse market trends, competitor activity, and sales performance to identify growth and efficiency opportunities.
- Develop, implement, and continuously improve sales operations procedures, including reporting, inventory oversight, and planning coordination.
- Drive continuous improvement initiatives to enhance efficiency, accuracy, and service quality.
Requirements
Qualifications & Experience
Academic Qualifications
Experience
- 5–8 years’ experience in FMCG sales operations or sales administration, with proven leadership responsibility.
- Strong administrative and back-office experience within an FMCG environment.
- Proven experience coordinating with production, dispatch, and supply chain teams.
Systems & Skills
- Strong hands-on experience with SAP or similar ERP systems (mandatory).
- Advanced Excel and reporting capability.
- Strong leadership, coordination, and stakeholder management skills.
- High attention to detail and strong process orientation.
go to method of application »
Job Overview
As a HR Generalist, you will manage and execute comprehensive HR operations across the employee lifecycle while supporting strategic HR initiatives. Your responsibilities encompass talent acquisition,employee relations, performance management, learning and development, HR compliance, and operational HR management. You will serve as a trusted advisor to management and employees on all people-related matters.
RECRUITMENT & TALENT ACQUISITION
- Manage end-to-end recruitment processes including job posting, candidate sourcing, screening, interviewing and selection
- Develop innovative recruitment strategies to attract top talent aligned with organizational needs
- Coordinate with department heads to understand staffing requirements and create accurate jobdescriptions
- Oversee the onboarding process to ensure smooth integration of new hires into the organization
- Build and maintain relationships with recruitment agencies and other talent sources
EMPLOYEE RELATIONS & ENGAGEMENT
- Serve as the primary point of contact for employee inquiries, concerns, and grievances
- Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
- Conduct exit interviews and analyze trends to improve employee retention
- Support employee engagement initiatives and contribute to building a positive workplace culture
- Administer and analyze employee engagement surveys, recommending actionable improvements
PERFORMANCE MANAGEMENT
- Administer the performance review and development framework across the organization
- Train managers on effective performance management practices and coaching techniques
- Monitor performance review completion and quality, ensuring alignment with organizational goals
- Support the development of performance improvement plans where necessary
- Track and report on performance management metrics and trends
LEARNING & DEVELOPMENT
- Identify training needs through collaboration with department heads and performance data analysis
- Coordinate and facilitate training programs, workshops and development initiatives
- Manage the annual learning and development calendar and budget
- Evaluate training effectiveness and recommend improvements
- Support career development planning for employees
HR COMPLIANCE & ADMINISTRATION
- Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
- Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.
- Develop, update and communicate HR policies and procedures
- Manage leave administration and maintain attendance records
COMPENSATION & PAYROLL SUPPORT
- Collaborate with finance team on payroll preparation and processing
- Ensure accurate capture of payroll data including new hires, terminations, and changes
- Manage benefits administration and communicate benefits information to employees
- Support annual compensation reviews and provide market bench marking data
- Address payroll-related queries from employees
HR REPORTING & ANALYTICS
- Prepare monthly, quarterly, and annual HR reports for management and leadership
- Analyze HR metrics and trends to provide insights and recommendations
- Maintain HR dashboard with key performance indicators
- Support budget planning and monitoring for HR activities
- Generate ad-hoc reports as requested by management
Requirements
- Minimum 3-4 years of progressive HR generalist experience
- Bachelor's degree in Human Resource Management or related field
- Professional HR certification (CHRP or equivalent) is highly desirable.
- Must be a member of IHRM.
- Prior experience in a tech industry or fast-paced environment is an advantage
- Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
- Demonstrated experience in full-cycle recruitment and employee relations
- Proficiency in HRIS systems and MS Office Suite.
go to method of application »
About The Role
Our client is seeking a skilled and creative Graphic Designer with hands-on experience in signage production. The ideal candidate will be responsible for creating high-quality visual designs and operating production equipment including laser machines, plotters, and large-scale printing machines for outdoor and indoor signage.
Key Responsibilities
- Design creative and visually appealing graphics for outdoor and indoor signage, billboards, branding, and promotional materials
- Prepare print-ready artwork for large-format printing and signage production
- Operate and maintain laser cutting machines, plotters, and large-scale printing machines
- Ensure accurate colour matching, sizing, and material selection for print production
- Work closely with production and installation teams to ensure accurate execution of designs
- Conduct quality checks on finished products to ensure they meet company standards
- Manage multiple projects and meet tight deadlines
- Maintain well-organized design files and production records
Requirements
- Diploma or Degree in Graphic Design or a related field
- Proven experience as a Graphic Designer, preferably in signage, advertising, or print production
- Proficiency in Adobe Illustrator, Photoshop, and CorelDRAW
- Practical experience operating laser machines, plotters, and large-format printers
- Strong understanding of print production processes and materials
- Applicants must provide a portfolio or samples of previous work for review
- Strong attention to detail and problem-solving skills
- Ability to work independently and as part of a team
Gmail
Yahoomail