Job Vacancies at CIC Group

CIC Life is expanding its wings and seeks to recruit individuals for an exciting career opportunity as Agency Managers in any of the following offices: Nairobi, Nyeri, Kitale, Machakos and Eldoret.

Job Description

The Agency Manager will be responsible for selling and growing retail Life Assurance products through Unit Managers and Financial Advisors under their supervision. This shall include recruiting, training, retaining and providing overall leadership to Unit Managers and Financial Advisors as prescribed by the company to ensure key performance indicators for the Agency are met.

Responsibilities

• Recruitment, selection and retention of productive Unit Managers and Financial Advisors;
• Conducting trainings on company products, processes, sales and soft skills to achieve results;
• Conduct Field Training with Unit Managers and Financial Advisors to ensure hands on approach to sales;
• Performance management and supervision to drive sales across all product lines and meet targets;
• Provide one-to-one coaching, mentoring and motivation to agency members and ensure that they effectively implement strategies and agreed action plans;
• Market segmentation and opening of markets for financial advisors to secure business;
• Providing effective customer service to both  prospective and existing customers;
• Preparing sales and other management reports as required from time to time;
• Identify and open pay points for the agency and monitor the sales growth in these markets; and
• Performing any other duties as may be assigned by the Business Development Manager

Qualifications

• Minimum of a Diploma in a business related course. A Bachelor’s degree will be an added advantage
• Must have a valid IRA License for the current year
• Minimum 5 years’ relevant experience within the financial services industry
• Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP
• Excellent leadership, communication and interpersonal skills

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PURPOSE:

To achieve customer satisfaction through efficient and prompt claims settlement.

PRIMARY RESPONSIBILITIES:

• Register and analyse intimated claims and advise client on supporting claims documents;
• Appoint service providers where applicable;
• Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
• Process fully documented claims and referring any suspicious claims to the supervisor;
• Initiate reinsurance and third party recoveries (written demand letters);
• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
• Process all service providers’ invoices and payment within the set standards;
• Issue discharge vouchers for all fully documented claims;
• Attend to customer queries and complaints promptly and professionally;
• Communicate risk improvement measures to the underwriter to take appropriate action;
• Follow up on claims payments and
• Prepare various claims analysis reports for clients and management consumption.

PERSON SPECIFICATIONS

Academic Qualifications

• Degree in business related field.

Professional Qualifications

• Part qualification in relevant professional field in IIK or ACII

Experience

• Up to two (2) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA