Job Vacancies at Cigna

YOUR JOB

• You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:
• Management of Intake documents
• Sorting, processing and vetting of claims first hand for claims payment
• Electronic transfer of received claims to the various platforms
• Triaging the flow between members and provider claims
• Operates data entry devices to perform a variety of data entry and verification duties.
• Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
• Formats and produce documents
• Peer to Peer Validation Checks
• Triaging the flow of Provider claims- Data Governance
• Works with numbers (i.e., add, subtract, multiply and divide)
• Uses word processing, spreadsheet, database or other software on a computer
• Any other tasks assigned

YOUR PROFILE

• Fluent in English (Verbal & Written)
• Has the ability to complete tasks with little or no supervision
• Self-motivated with a proactive approach
• Exceptional attention to detail and accuracy
• Ability to take ownership
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data You have graduated with a Diploma or Degree from a recognized institution

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Main Responsibilities:

• The primary responsibility of the Change Coordinator is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.
• The change coordinator's goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

The Change Coordinator will:

• Develop and Implement Change Strategies
• that align with organizational goals and drive successful adoption of new processes, technologies, and ways of working.
• Develop a structured methodology for change management activities
• Support communication efforts in close collaboration with the Communication Team
• Enable the design, development, delivery and management of key communications.

Assess the change impact

• Collaborate with senior leadership and cross-functional team to identify change impacts
• Develop impact analysis and change readiness framework
• Develop mitigation strategies to address potential resistance and challenges

Support training efforts

• Work with HR to develop and deliver training programs and workshops to support change initiatives
• Provide coaching and support to leaders and managers to help them lead their teams through change
• Design and deliver training programs and materials to equip employees with the skills and knowledge needed to embrace and sustain change in close collaboration with our Learning & Development Team.
• Analyse the effectiveness of change initiatives,
• Establish metrics and KPIs to track the effectiveness of change initiatives and ensure continuous improvement.
• Use data insights to refine strategies
• Prepare and present regular progress reports to senior leadership and other key stakeholders.

Best Practices and Continuous Improvement:

• Stay abreast of industry trends and best practices in change management.
• Foster a culture of continuous improvement by identifying opportunities to enhance change management processes and practices.
• Support change management at the organizational level and Ensure alignment of change across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.
• Manage a team of change managers

Competencies required:

• Bachelor’s degree in psychology, Communications, Organizational Development, or a related field
• Minimum of 5-7 years of experience in change management, or organizational development within a global and diverse company.
• Proven track record of leading successful large-scale change initiatives
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in using project management tools, and data analytics software.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to influence others and move toward a common vision or goal
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• A solid understanding of how people go through a change and the change process
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Problem solving and root-cause identification skills
• Must be a team player and able to work collaboratively with and through others
• Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.
• Team management skills

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Main Responsibilities:

In this role you will be assigned to specific strategic change projects, such as agile transformation, location strategy, etc.. In that role you will:

• Work closely together with the remainder of the change and other stakeholders team to ensure timely delivery, maximum employee adoption and proficiency of the change.
• Apply a structured methodology and lead change management activities: Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts: Enable the design, development, delivery and management of key communications.
• Assess the change impact: Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.

Additional responsibilities:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues and come up with solutions
• Define and measure success metrics and monitor change progress
• Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.

Competencies required:

• Bachelor’s degree in a relevant field.
• Minimum of 3-5 years of experience in internal communications, change management, or organizational development within a global and diverse company.
• Experience with large-scale organizational change efforts
• In depth knowledge on Agile, experience with roll out of agile transformation project is an advantage
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Exceptional written and verbal communication skills
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• Experience with behaviour change models and A solid understanding of how people go through a change and the change process
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges