Job Vacancies at Fieldforce Solutions Limited

We are seeking a creative and proactive Influence Operations Executive to join the marketing team. The successful candidate will be responsible for identifying and managing influencers, coordinating collaborations, and supporting influencer-driven marketing campaigns to enhance brand visibility and engagement.

Job Summary:
The Influence Operations Executive will focus on expanding the company’s influencer network, managing influencer collaborations, supporting creative content development, and tracking campaign performance. The role requires strong communication skills, creativity in digital content, and the ability to manage multiple influencer partnerships effectively.

Key Responsibilities:

 Expanding Influencer Resources

• Identify and contact high-quality local influencers to build and expand the brand’s influencer network.
• Discover potential influencers through social media platforms such as TikTok, Instagram, and Facebook, as well as offline channels.
• Evaluate influencer profiles to determine suitability based on audience reach, engagement, and content alignment.
• Communicate cooperation models, campaign requirements, and partnership terms with influencers.

Influencer Collaboration Management

• Develop collaboration plans with influencers and discuss video concepts, scripts, and campaign objectives.
• Monitor influencer content creation and publishing progress.
• Collect video links and evaluate performance based on views, engagement, and campaign requirements.
• Coordinate post-campaign processes including performance analysis, payment coordination, and long-term partnership planning.

Creative Planning Support

• Assist in developing simple and engaging short video scripts for influencers.
• Discuss creative directions and provide practical suggestions to improve content quality.
• Optimize content formats based on the characteristics of different social media platforms.

Data Recording and Performance Feedback

• Record collaboration data such as views, engagement rates, and campaign conversions.
• Prepare regular reports summarizing influencer recruitment progress and campaign results.
• Provide recommendations for improving influencer marketing strategies.

Brand Event Support

• Support the planning and execution of brand campaigns and marketing events.
• Identify suitable influencers to participate in promotional campaigns.
• Assist in coordinating influencer participation in offline events and content creation activities.

Job Requirements:

• Strong ability to identify and recruit potential influencers with good market awareness.
• Excellent communication and relationship-building skills.
• Creative thinking with the ability to contribute ideas for short video content.
• Strong attention to detail, particularly in data recording and collaboration tracking.
• Ability to learn quickly and grow within the influencer marketing field.
• Ability to manage multiple tasks and projects efficiently.

Bonus Qualifications:

• Experience in social media management, influencer marketing, or short video production.
• Familiarity with the local influencer market and current social media trends.

go to method of application »

We are seeking motivated and customer-focused individuals to join the Outbound Retention Team as Customer Care Agents. The successful candidates will be responsible for contacting customers, improving engagement, and supporting customer retention through proactive communication.

Job Summary:
The Customer Care – Outbound Retention Agent will conduct outbound calls to customers, re-engage inactive users, address customer concerns, and promote the company’s services. The role requires excellent communication skills, a customer-focused mindset, and the ability to work in a performance-driven environment.

Key Responsibilities:

• Conduct outbound calls to potential and existing customers to introduce company products and services and achieve sales or appointment targets.
• Perform user recall activities by contacting inactive or lost users, understanding their needs, resolving concerns, and encouraging them to resume using the company’s services.
• Accurately record and update customer information while maintaining proper call records and feedback logs.
• Respond professionally to customer inquiries and handle basic complaints and after-sales issues.
• Work closely with the team to achieve daily, weekly, and monthly performance targets.
• Collect and summarize customer feedback and provide suggestions for improving products and services.

Qualifications and Requirements:

• High school certificate or Diploma in a relevant field.
• At least 1 year of experience in telemarketing, telesales, customer service, or call centre operations.
• Clear and confident communication skills with strong listening ability.
• Patient, responsible, and able to learn quickly in a fast-paced environment.
• Outgoing personality with strong interpersonal skills and a results-driven attitude.
• Basic computer skills and familiarity with Microsoft Office and CRM systems will be an added advantage.
• Ability to work under pressure and meet performance targets.
• Experience in the sports betting or casino industry will be an added advantage