Job Vacancies at I&M Bank

Purpose

To coordinate and implement all aspects of the Foundation's program activities to enable the Foundation deliver on its strategy. In addition, to coordinate the community outreach program of the bank staff. The position will be a key member of the Foundation's staff working with the Head of Foundation and members of the Board of Directors to successfully implement initiatives that result in achieving the Foundation’s strategy.

Primary Responsibilities

• In liaison with the Head of Foundation, explore suitable strategic programs under the Foundation’s pillars.
• Carry out research, compile data and prepare reports on possible programs that create social and environmental value by tackling root causes.
• Develop the Foundation’s program management system to build and maintain a suitable pipeline of program prospects.
• Coordinate and review concept notes or grant proposals submitted to the Foundation for partnership or funding consideration.
• Prepare partnership agreements and Memorandum of Understanding for onboarded partners in line with the Foundation’s strategy.
• Work with the Head of Foundation to oversee the partner engagement process to ensure both the Foundation’s and the Partner’s needs are incorporated.
• Work with the Head of Foundation to oversee the implementation of programs carried out by the Foundation and its partners.
• Coordinate the staff’s community outreach volunteering programs and their participation in the Foundation’s projects and interventions.
• Support the Head of Foundation to provide on-time, high quality reports to internal and external partners and stakeholders by generating content from the field.
• Perform other duties as assigned by the Head of Foundation.

Person Specifications

• A bachelor’s degree in business administration or a related field.
• At least three (3) years of professional experience in managing projects and teams, and a fundraising and nonprofit industry.
• Skills in budgeting, grant writing, strategic planning, partnership building, and program evaluation.

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Purpose

The incumbent will be required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. The jobholder will provide leadership of a number of branches to ensure the delivery of the business plans for the cluster by establishing a high-performance culture amongst the branch management and relationship management team. The role oversees the operations of the existing Branches and business expansion through new Branches. 

Primary Responsibilities

• Develop and implement business strategies to deliver performance and growth targets of the Cluster.
• Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.
• Monitor overall branch sales performance ensuring sales and portfolio growth targets are achieved.
• Manage the quality of Credit Portfolio including documentation; to support credit lending and ensuring compliance with set policies and procedures.
• Build and maintain proactive relationships with internal stakeholders including product/proposition and segment heads to drive performance.
• Understand the local business drivers and issues that have an impact on branch/cluster performance.
• Identify business improvement opportunities within the cluster and make appropriate recommendations to the Personal & Business Banking leadership team e.g. service initiatives, improvement for existing products and processes, opening or closure of branches.
• Ensure effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience. This includes evaluating requests from branch managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
• Build and develop a high performing team, through embedding performance management and coaching. 
• Share knowledge experience and best practice with branch managers, relationship managers, branch teams and the broader business.
• Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR.
• Understand and articulate aggregated cluster requirements & customer feedback to help enhance over customer experience.
• Act as the escalation point for complaints. Visit high net worth or key clients to support the branch managers and relationship managers.
• Ensure branch network delivers excellence service through continuous monitoring of service scores and develop plans for improvement. Discuss and agree plans with direct reports.
• Sign off all budgeted branch expenses above branch manager limits.

Person Specifications

• A Bachelor’s degree in Business or Finance from a recognized institution.
• Master of Business Administration degree or its equivalent from a recognized institution (added advantage).
• At least 12 years relevant experience, 3 of which should have been in a managerial position in retail and/or business banking.
• At least 5 years in branch management with track record of performance in a large/flagship branch.
• Chartered Institute of Marketing diploma or its equivalent; and
• Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

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Purpose

The role holder is primarily responsible for conducting research to guide the development of the Group, Bank and Functional strategies and manages the strategy development calendar. The role holder also facilitates strategy communication and review of scorecards.

Primary Responsibilities

• Lead the development of strategic plans, engage stakeholders, identify focus areas, and create initiatives.
• Continuously review plans for relevance, considering economic trends and regulations.
• Coordinate with consultants, oversee initiative implementation, and manage metrics and KPIs.
• Monitor performance, propose remedies, and ensure alignment with strategy.
• Communicate updates, support resource mobilization, and ensure compliance.
• Manage audits, prepare governance reports, and align subsidiaries' initiatives.
• Support implementation and coordinate strategy forums.

Person Specifications

• A Bachelor’s Degree in Business, Finance, Social Sciences or any other related course.
• Over four (4) years’ relevant experience in management consulting preferably
• Certification in project management.
• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels.