Job Vacancies at KCB Group Limited

The Position:

Technology Service Delivery is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

Continual Service Improvement is a fundamental part of the bank’s strategy with an aim to ensure a continuous and sustainable delivery of world class services to internal and external customers.

The Senior Manager Continual Service Improvement will lead a team of specialists and direct the efforts of the team to ensure that prioritization of improvement initiatives is aligned with desired impact to revenue generation, cost containment and customer satisfaction.

Key Responsibilities:

• Setup and Management of the Continual Service Improvement program for KCB Technology Division, including the required reporting against an evolving set of KPI’s to ensure optimal utilization of efforts and resources.
• Definition, Creation and Ownership of the Problem Management Process for KCB Technology, leading to a sustainable resolution of recurring high impact incidents.
• Review and Analysis of all major incidents and breaches of SLA’s in respect of impact to the bank across revenue, cost and risk dimensions for the purpose of prioritization of improvement plans, both tactical and strategic.
• Review and Analysis of Apdex scores and top user complaints from CX for critical customer facing technology in respect of impact to the bank across dimensions of Customer Effort Score (CES) and predicted customer churn for the purpose of prioritization of improvement plans, both tactical and strategic.
• Review and Analysis of operational procedures within Development (DevOps), Transition Management, Infrastructure and Service Operations in respect of contribution to incident frequency and impact for the purpose of identifying improvement opportunities.
• Definition of KPI’s and creation of capabilities to measure progress against KPI’s to demonstrate the effectiveness of the Continual Service Improvement function.
• Development of the annual Continual Service Improvement plan, consisting of both strategic and tactical initiatives to ensure projected KPI targets are met.

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The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or Engineering from a recognized university.
• 6 years’ experience in a similar role with at least 4 years industry experience in an organization with large digital customer base.
• 3 years’ experience in Program/Project Management.
• 2 years’ experience in business performance management.
• Excellent problem management skills.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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The Position:

Reporting to the Head of Procurement, the Procurement Manager will be responsible for the procurement process within the procurement department. He/She will offer commercial advice, authorize contracts, purchase commitments and expenditure.

Key Responsibilities:

• Manage self and an assigned team of procurement buyer
• Develop, implement and manage the annual category strategy and plan.
• Develop and execute the annual procurement plan for the procurement category.
• Develop and maintain business continuity, risk & compliance management and regulatory controls for the category.
• Relationship Management and engagement of key stakeholders – heads of department, international businesses, suppliers, contractors, consultants, management tender c
• Implement standards, controls, processes or regulatory determined procedures for the category.
• Implement cost management programs/initiatives for the procurement category during the business cycle.
• Manage the supplier contract calendar (review expiries, inclusions, retirements and cancellations).
• Manage suppliers’ performance for the category.

The Person:

For the above position, the successful applicant should meet the following criteria:

• Bachelor’s degree in a Business-related field or Social Sciences from a recognized university.
• Member of the Chartered Institute of Purchasing & Supply or equivalent.
• Have a minimum of 5 years’ working experience in a busy and fast-paced procurement unit with experience in:
• Developing category strategy
• Implementing sourcing strategies & optimizing procurement spend.
• Utilizing leading procurement tools and practices.
• Developing & managing supplier relationships.
• Excellent interpersonal and negotiation skills with the ability to generate business relations.
• Strong leadership skills with demonstrated competencies in championing high performance.
• Excellent analytical and problem-solving skills.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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The Position:

Reporting to the Head, Trade Finance, the holder of the position will be responsible for growing the assigned trade finance client portfolio and maximizing business volumes and revenues while ensuring compliance with all internal procedures and operational controls.

Key Responsibilities:

• Grow Trade Finance business volumes and revenues, and manage assigned client portfolio, from the process of deal origination, structuring and credit approval to contracting and placement while ensuring that the process is efficient.
• Provide advisory services, as a product specialist, on trade finance solutions, transactions and services to clients, sales and credit colleagues and other relevant stakeholders.
• Prospect for ‘new to bank’ clients in conjunction with Relationship Managers and offer innovative and customised solutions.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Participate in the preparation of account plans, covering all aspects of local and international trade finance, in concert with Relationship Managers.
• Enhance the uptake of KCB’s trade finance products and services by existing and new clients, through providing technical product expertise and conducting joint calls in partnership with relevant business units in the bank.
• Engage Relationship Managers and provide all product support needed for timely submission of quality credit proposals involving trade finance.
• Develop, in conjunction with the Senior Business Development Manager, implement and manage a range of innovative trade finance products and solutions so as to meet customer requirements and achieve business objectives.
• Provide and sustain assurance that the risks associated with Structured Trade Finance transactions in the assigned portfolio remain within approved appetite and are accurately captured in client term sheets.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Job Requirements

For the above position, the successful applicant should have the following:

• University Degree preferably in a Business related field. A Master’s degree or professional qualifications in a relevant field preferably CPA/ ACCA / AKIB or Trade Finance certification will be an added advantage.
• Have at least 5 years’ management experience in Trade Finance with below responsibilities:

1. Structured Trade Finance
2. Sales
3. Experience in deal origination and execution
4. Relationship Management and Customer Service
5. Financial Analysis and Business Performance Management
6. Credit Management
7. Product development

• Thorough knowledge of Corporate Banking & Trade Finance Products & Services with extensive Banking Industry knowledge.
• Deep understanding of Trade Finance Instruments
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• A good understanding of Risk, Compliance policies and procedures.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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The Position: 

The Senior Manager Demand Management will be responsible for providing governance and management of the demand pipeline from business divisions and act as a partner for the business functions to capture, structure, align and plan business demand and match this demand with the Technology supply function’s capacity. He/She will ensure consistent capturing and prioritization of the demand towards technology and regular, transparent and objective alignment and prioritization of demand.

Key Responsibilities:

• Maintain an up-to-date view of the delivery capacity of the technology division, taking into consideration the resource constraints across the entire chain of the technology organization ranging from business analysis, development, change management, quality assurance, project and transition management.
• Facilitate the annual planning cycle of business initiatives through the Senior relationship managers covering Commercial and Ancillary Divisions, including the bundling of initiatives, the capture and validation of expected benefits and delivery efforts required.
• Create a progressive delivery plan of business initiatives for the fiscal year with committed delivery timelines and associated resource plans for communication through the divisional relationship managers.
• Manage the escalation process with GCTO and Divisional Directors, where demand outstrips supply to achieve an acceptable resolution leading to a re-prioritization of initiatives across divisions or Divisional Directors sponsoring costs for a temporary increase in resources to meet accelerated timelines.
• Manage a team of Change Evaluation Analysts that will collate and verify data required to estimate the effort to deliver a business initiative, the resource profiles required and the expected business outcome as a basis for prioritization.
• Develop and measure KPI’s for Demand Management and report progress against these KPI’s in a transparent manner to enable tracking the effectiveness of the Demand Management function.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or Business-related field from a recognized university.
• Certification in ITIL Foundation or Project Management is required.
• 5 years’ experience in Technology within banking or related sector and performing a similar role.
• Excellent interpersonal skills with a track record of building relationships with business functions.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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The Position:

Reporting to the Director Corporate Banking, the holder of the position is responsible for driving the growth of the Bank’s Trade finance business through effective leadership of a team of product specialists, an innovative best in class product suite with excellent customer service while ensuring compliance with all internal controls. 

The position drives trade business growth and relationship management in collaboration with industry sectors and other product houses to existing, new and prospective customers and clients.

Key Responsibilities:

• Develop and implement Structured Trade and Commodity Finance business strategy for KCB Bank
• Drive the growth and development of KCB’s trade finance business across the bank, both in Corporate & Retail Banking, and in consultation with subsidiary teams across the Group’s banking entities
• Deliver an innovative trade finance product and service suite to meet customer requirements and achieve business objectives
• Develop and implement strategies to grow revenue base and increase non-funded income generated through Structured Trade and Commodity Finance.
• Lead a team of trade finance product specialists in origination, maintenance, and development of customer relationships in a sustainable manner.
• Liaise with relevant internal and external stakeholders to promote efficient service delivery to KCB Bank clients
• Lead, motivate, and continuously develop a credible high performing Trade Finance team
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment for Trade department and overall Corporate Banking Division.

Job Requirements:

For the above position, the successful applicant should have the following:

• University Degree preferably in Business related field from an institution recognised by CUE. Post-graduate and/or Banking qualifications will be an added advantage.
• 8 years’ experience in structured trade finance and product management with at least over 5 years in international trade and correspondent banking
• 5 years’ experience in leading teams preferably at senior management level.
• Track record of attaining targets of business growth and profitability in structured trade finance within the banking sector.
• Have an appreciation and operating knowledge of the banking industry, regulation, market, trends as well as opportunities and challenges.
• Demonstrable innovation orientation to ensure that the Bank remains on the cutting edge in provision of Trade finance solutions.
• Demonstrable cross-cultural, relationship management skills, networking and negotiation skills.
• Sound understanding of statutory and regulatory requirements relating to Trade finance business segment
• Excellent people management skills including a strong talent development focus.
• Excellent communication and interpersonal skills.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment Portal and submit your application with a detailed CV.

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Job Purpose:

Reporting to the Head Trade Finance, the position will be responsible for the implementation of the Trade Finance strategy, growth of Trade Finance incomes and business volumes through effective management of the assigned portfolio of Trade Finance clients across a spectrum of sectors whilst ensuring high level of customer satisfaction and compliance to internal procedures and operational controls.

Key Responsibilities:

• Drive the growth of Trade Finance incomes, business volumes and manage assigned portfolio from the process of deal origination, structuring and credit approval to contracting and placement to ensure that the process is finalized within optimal time.
• Participate in the preparation of annual business development plans, covering all aspects of international trade finance.
• Provide expert advisory services on trade finance products and services, solutions and transactions to clients, sales and credit colleagues and other relevant stakeholders.
• Prospect for ‘new to bank’ clients in conjunction with Relationship Managers and offer innovative and customised solutions.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Provide leadership to junior colleagues, including any direct reports assigned.
• Develop, implement and manage a range of innovative trade finance products and solutions so as to meet customer requirements and achieve business objectives.
• Enhance the uptake of KCB’s trade finance products and services by existing and new clients, through providing technical product expertise and conducting joint calls in partnership with relevant business units in the bank.
• Track customer and competitor activity, and analyse all relevant market and industry data, with a view to identifying opportunities for innovation and business growth.
• Ensure compliance with the Bank’s policies, procedures and regulatory requirements.

Job Requirements:

For the above position, the successful applicant should have the following:

• University Degree preferably in Business related field from an institution recognised by CUE. Post-graduate and/or Banking qualifications will be an added advantage.
• Minimum of 8 years’ experience in Trade finance front office/Trade finance product management covering below responsibilities:

1. Trade Finance Operations
2. Sales; experience in deal origination and execution
3. Relationship Management and Customer Service
4. Financial Analysis and Business Performance Management
5. Product development
6. Credit Management

• Minimum of 4 years’ experience handling Structured Trade & Commodity finance transactions
• Experience in managing teams
• Professional qualification in Trade finance/Trade certification is added advantage
• Masters’ Degree in a business field will be an added advantage
• Advanced knowledge of Corporate Banking & Trade Finance Products & Services within Banking Industry.
• Expertise understanding of Trade Finance Instruments
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• A good understanding of Risk, Compliance policies and procedures.
• Product training to Bank staff across the Group on Trade Finance products
• Participate in various cross-functional forums when called upon from time to time.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.