Job Vacancies at Kenya Wine Agencies Limited (KWAL)

Job Purpose

This position is responsible for ensuring safe, sustainable, efficient, effective operation and maintenance of utility equipment, machines, and plants, while achieving high reliability and complying with statutory regulations.

Main Responsibilities

Equipment Operation and Maintenance

• Ensure the efficient and effective operation of all utility machines and equipment.
• Perform routine maintenance tasks and preventive maintenance to prevent equipment breakdowns.
• Diagnose and repair mechanical and electrical issues promptly

Safety and Compliance

• Adhere to all safety protocols and regulatory standards while operating and maintaining utility machines.
• Conduct regular safety inspections and risk assessments to identify and mitigate potential hazards.
• Keep up-to-date with safety regulations and ensure compliance in all activities.

System Monitoring and Optimization

• Monitor utility systems and equipment to ensure they are operating within specified parameters.
• Identify opportunities to optimize system performance and energy efficiency.
• Implement measures to enhance the reliability and sustainability of utility operations.

Documentation and Reporting

• Maintain accurate and comprehensive records of maintenance activities, repairs, and equipment performance.
• Prepare regular reports on utility operations, highlighting any issues and improvements made.
• Ensure all documentation is organized and accessible for compliance and future reference.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Diploma in Mechanical Engineering, Electrical Engineering or Mechatronics Engineering

Professional Qualifications

• A certified Boiler operator and technician certificate is an added advantage.

Experience 

• At least two (2) years’ experience in a production setting in a similar organisation.
• Working technical knowledge on basic machine operations and maintenance is an added advantage.
• Practical experience in use of MS packages.

Competencies

Technical Competencies

• Knowledge and skills in conducting preventive maintenance tasks, including routine inspections, cleaning, lubrication, and adjustments to maintain the optimal functioning of utility machines
• Ability to diagnose and repair mechanical and electrical issues with utility machines, using diagnostic tools and techniques to resolve problems quickly and effectively
• Expertise in monitoring utility systems and equipment through control systems and meters to ensure they are operating within specified parameters and identifying any anomalies.
• Understanding and adherence to safety standards and regulations related to the operation and maintenance of utility machines, ensuring a safe working environment.
• Ability to maintain accurate and comprehensive records of maintenance activities, repairs, and equipment performance for future reference and compliance purposes.
• Preparedness to respond to emergency situations, such as equipment failures or safety hazards, with appropriate actions to mitigate risks and ensure safety.

Behavioural Competencies

• Possesses strong analytical and problem-solving abilities to quickly and effectively address technical issues with utility machines.
• Shows flexibility and adaptability to changing circumstances, unexpected issues, and new technologies in utility operations.
• Proactively identifies potential issues and takes action to implement preventive measures and improvements to utility systems.
• Prioritizes safety in all activities, adhering to safety protocols and encouraging a culture of safety among team members.
• Demonstrates meticulous attention to detail when operating and maintaining utility machines, ensuring all tasks are performed accurately and efficiently.

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Job Purpose

This position is responsible for receiving, recording, and issuing plant equipment spare parts, tools, and personal protective equipment (PPE) to Plant operations staff and managing non-bin items, while ensuring the proper and safe custody of stock materials according to established procedures

Main Responsibilities

Inventory Management

• Maintain accurate records of all received, issued, and stored items, including plant equipment, spare parts, tools, personal protective equipment (PPE), and non-bin items.
• Implement systematic inventory practices to ensure efficient tracking, labeling, and organization of stock materials.
• Monitor inventory levels to ensure timely reorder and restocking of essential items, minimizing stockouts and overstock situations.
• Conduct regular inventory audits to verify stock accuracy and identify any discrepancies.

Safety and Compliance

• Ensure the proper and safe custody of all stock materials, adhering to established procedures and safety regulations.
• Coordinate with the Plant operations staff to provide necessary PPE and tools, ensuring compliance with safety standards.
• Keep updated on industry standards and regulations related to inventory management and workplace safety.
• Implement best practices to maintain a safe, organized, and compliant storage environment.

Resource Allocation

• Assist in the allocation of resources required for maintenance tasks, including the timely distribution of spare parts and tools.
• Coordinate with maintenance personnel to support planned maintenance activities and ensure resources are efficiently utilized.
• Manage the lifecycle of inventory items to optimize their usage and minimize waste.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• A certificate in Electrical or Mechanical Engineering

Professional Qualifications

• A qualification in store management will be an added advantage. 

Experience 

• At least one (1) year experience as a store clerk in a similar organisation.
• Practical experience in use of MS packages and ERP systems.

Competencies

Technical Competencies

• Proficiency in managing and tracking inventory, including spare parts, tools, and personal protective equipment (PPE).
• Ability to maintain detailed and accurate records of all received, issued, and stored items, as well as maintenance logs and inventory documentation.
• Skills in monitoring inventory levels, conducting regular audits, and ensuring timely reorder and restocking of essential items.
• Knowledge of safety standards and regulations related to the storage and handling of maintenance materials, ensuring compliance in all activities.
• Capability to assist in the allocation and distribution of resources required for maintenance tasks, coordinating with supply chain and procurement teams.

Behavioural Competencies

• Meticulously maintaining accurate records and ensuring that all inventory items are properly tracked and stored.
• Consistently dependable in performing duties and adhering to schedules, ensuring smooth and efficient store operations.
• Demonstrating strong organizational abilities to manage inventory, prioritize tasks, and maintain an orderly storage environment.
• Effective verbal and written communication to coordinate with team members, suppliers, and other departments, ensuring clear information exchange.
• A strong commitment to maintaining a safe working environment and adhering to all safety protocols and regulations.
• Taking proactive steps to improve inventory management practices and suggest innovative solutions for better efficiency.

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Job Purpose

This position is responsible for ensuring the continuous and efficient operation of production machinery and equipment during assigned shifts. This role involves performing routine maintenance, troubleshooting, and repairs to minimise downtime and maintain optimal production levels.

Main Responsibilities

Equipment maintenance and repair

• Conduct regular inspections of all production machinery and equipment to identify any signs of wear, damage, or malfunction.
• Perform scheduled preventive maintenance tasks, including lubrication, cleaning, and part replacements, to prevent equipment failures.
• Follow maintenance schedules and checklists to ensure all tasks are completed on time.
• Ensure all machines and tools are properly calibrated to maintain precision and accuracy in production processes.
• Diagnose and troubleshoot mechanical and electrical issues promptly to minimise downtime

Production support

• Continuously monitor production machinery and processes to ensure they are running smoothly and efficiently.
• Identify and address any deviations from standard operating procedures promptly.
• Provide technical support to production staff during shifts, assisting with machine setup, operation, and troubleshooting.
• Respond quickly to any production-related issues to minimise downtime.
• Collaborate closely with production supervisors and operators to ensure seamless workflow and communication

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Safety compliance

• Conduct safety checks on all equipment to ensure they are operating safely and in compliance with safety standards
• Participate in safety audits and inspections to ensure compliance with safety standards.
• Implement recommendations from safety audits to improve workplace safety.
• Adhere to all workplace safety regulations and standards set by regulatory bodies and the company.
• Consistently use appropriate PPE, such as safety glasses, gloves, and ear protection, while performing tasks

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Diploma in Mechanical Engineering (Production Option)

Experience 

• At least 3 years experience in a similar role
• Work experience within an FMCG environment will be advantageous

Competencies

Technical Competencies

• Ability to operate and maintain various machine tools to produce precision parts and instruments.
• Proficiency in interpreting engineering drawings, blueprints, and technical manuals to understand specifications and tolerances.
• Skill in selecting, setting up, and maintaining cutting tools and equipment for optimal performance.
• Competence in using measuring instruments (micrometres, callipers, gauges) to ensure parts meet specified tolerances and quality standards.
• Experience with computer numerical control (CNC) programming and operation for automated machining tasks.
• Knowledge of and adherence to safety protocols and procedures to maintain a safe working environment.
• Capability to service and repair machine parts and equipment to ensure continuous operation.

Behavioural Competencies

• Flexible in adjusting to new methods, tools, and technologies in the machining field.
• Proactively identifies issues and implements effective solutions to overcome challenges.
• Clearly and effectively communicates with team members, supervisors, and other departments.
• Takes proactive steps to improve processes and efficiency without needing constant supervision.
• Shows dedication and commitment to the job, consistently putting in the effort to achieve the best results.
• Prioritises safety in all operations, adhering to safety protocols and encouraging others to do the same.
• Eager to learn and apply new skills and knowledge to stay current with industry advancements.

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Job Purpose

This position is responsible for the primary manufacturing of liquid intrinsics to deliver sufficient ciders and RTD bulk liquid for packaging in Line 1 at the specified quality. The job holder is responsible for the execution, control, and actualization of cider and RTD manufacturing plans in alignment with KWAL and Heineken's overall organisational goals and objectives.

Main Responsibilities

Liquid manufacture 

• Carry out sensory evaluation of raw materials and processed water before use in Primary Manufacturing. Carry out sensory analysis of converted liquid at various steps of manufacturing to ensure quality consistency is maintained throughout the manufacturing cycle.
• Convert raw materials into ready-to-package cider beverages in compliance with Standard Recipes, Quality Specifications, Product Legal Standards, Food Safety Standards, Heineken Standards while applying good manufacturing practice.
• Determine initial raw material quality for all inputs before conversion and input data in blending recipes to establish the bill of materials required per batch of liquid to be manufactured.
• Verify inputs to ascertain correct quantities and quality is loaded into blends.
• Evaluate process inputs, tanks, equipment, and final product to ensure the desired quality and food safety is achieved and maintained.
• Evaluate information, process, and people to determine compliance with standards: Using relevant information and individual judgment to determine whether events, people, or processes comply with laws, regulations, or standards or food safety requirements.
• Review and monitor critical control points (CCPs)/Operational prerequisite programs (OPRPs) to ensure controls are maintained within required limits and necessary verifications are carried out to ensure compliance with food safety requirements.
• Monitor and control liquid conversion efficiencies: Speed, cost, quality to ensure effective conversion of liquid Manufacturing Process.
• Carry out ERP System transactions: Job Creation, raw material transfers/issuance, job labor posting, job completions, bulk issuance to packaging jobs, System Stock Take, while maintaining traceability of issued materials and liquid bulk.
• Organize, plan, and prioritize work: Develop specific work plans necessary to support liquid manufacturing in line with Packaging Plans.Work with warehousing and procurement departments to ensure required inputs are available in line with liquid Manufacturing Plans.
• Establish the root causes of problems relating to equipment, process, or product manufactured in respective units.
• Participate in continuous improvement programs for primary manufacturing, quality, sustainability, namely, water conservation, energy efficiency, and recycling, which are critical for effective/efficient operations.
• Identify opportunities for process optimization and efficiency improvements through regular participation in problem-solving sessions.

Compliance and Safety

• Process, verify information and data related to products/raw materials issued for use during Primary Manufacturing: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information necessary for use as reference to assure safety of use of ingredients before application in bulk liquid manufacturing process.
• Maintain integrity, quality, safety, consistency, and sterility of the processing environment/equipment.
• Maintain confidentiality of product formulations.
• Review activities carried out by contractors and visitors in Cellar to ensure compliance with Heineken Safety Standards.
• Support safety programs and policies to safeguard product and personal safety, company property, environmental, and team member’s safety.
• Identify, report workplace hazards and follow up for permanent removal.
• Follow site safety rules.
• Report incidents, accidents, near misses, and unsafe behaviors in the workplace.
• Uphold Heineken Safety Commitments.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Team Leadership

• Coordinate the work and activities of Cellar Process Operators and other Winery Team Members to achieve expected output: Getting members to work together in DCS and accomplish targets/tasks.
• Interpret the meaning of information to Cellar Operators and General Workers: Translating formulations, Work Instructions, Procedures, Policies, Guidelines to enhance swift application of the same in Winery processes.
• Guide, direct, and motivate subordinates: Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participate in continuous learning and professional development activities to stay updated with industry trends and best practices.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor's Degree in Food Science and Technology, Industrial Chemistry, Biotechnology, Microbiology or related Field 

Experience 

• At least 4 years experience in a similar role

Competencies

Technical Competencies

• Know-how of legal standards for the various product categories
• In depth Primary Manufacturing knowledge and applicable Heineken standards
• Know-how of requirements of various standards; -ISO 9001;2015, ISO 22000:2018; Kenya’s National Food  Safety Policy; and Heineken Standards
• Proficient use of MS packages and ERP systems.

Behavioural Competencies

• Utilize analytical skills to identify issues and develop effective solutions. This involves a methodical approach to troubleshooting, ensuring minimal disruption and optimal outcomes.
• Exhibit strong self-awareness and empathy, effectively managing personal emotions and understanding those of others. This fosters a positive and collaborative work environment.
• Support the professional growth of employees through guidance and feedback. This involves sharing knowledge and expertise to help others reach their full potential.
• Encourage innovative ideas and approaches to improve products and processes. This involves fostering a culture of creativity and experimentation to stay ahead in the market.
• Demonstrate a commitment to enhancing processes and performance. This involves regularly evaluating current practices, identifying areas for improvement, and implementing changes to drive efficiency and effectiveness.
• Communicate effectively with diverse audiences, ensuring clarity and understanding. This includes using appropriate channels and styles to convey messages and actively listening to feedback.

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Job Purpose

This position is responsible for ensuring that in-process and final products conform to the Internal Quality Control and Assurance set standards and specifications by carrying out the test/analysis, reviewing the manufacturing processes and recommending the necessary controls to eliminate possible non-conformances upstream.

Main Responsibilities

Laboratory analysis and Testing

• Analyse incoming ingredients/ consumables, WIP and finished products ready for packaging to conform to the set internal and international standards and requirements as spelled out in the documented specification sheets and to make the necessary recommendations to process owners.
• Continuous monitoring of the manufacturing processes end-to-end to assure that they conform to the set standards/specifications per the product quality and food quality standards.
• Ensure in-process and blocked products are effectively managed in the production floor per the non-conforming products management procedure. 
• Oversee the rework-process for the blocked products are done per the product quality standards and food safety requirements. 
• Responsible for validating and verifying equipment calibrations and hygiene to ensure the quality & food safety requirements are complied with.

Quality Assurance

• Collaborate with the Manager, Quality Assurance to develop and maintain quality standards , procedures, work instructions. 
• In collaboration with Packaging Analyst, support in inspection of dry goods and packaging materials to ensure conformance to the set technical specifications.
• Carry out line and winery processes hygiene inspections and audits as a pre-requisite for manufacturing and packaging for line startups.
• Identify potential sources of cross-contamination and implement immediate corrective actions to prevent product degradation.

Laboratory Management

• Maintain and operate laboratory equipment, ensuring proper calibration and maintenance.
• Ensure end-to-end validation of all processing lines and process steps.
• Perform routine validation and verification of laboratory equipment before and after use.
• Responsible for the general maintenance and management of the laboratory equipment and consumables.
• Responsible for the hygiene, cleanliness, maintenance and management of the labs including the laboratory waste management and health & safety requirements for the laboratory spaces.

Reporting

• Inspect and post all work in progress, finished goods and purchase orders in the Syspro/ ERP system.
• Prepare analytical reports outlining any abnormalities such as quality deviations for approval by Manager, Quality Assurance and support in the implementation of the corrective action.
• Maintain detailed documentation of quality assurance activities and findings.

Compliance Management

• Conduct regular quality assurance in-line process audits to ensure adherence to established standards and regulatory compliance.
• Ensure product compliance with local, national, and international regulations, such as Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and Food safety management.

Customer Feedback

• Monitor ongoing customer feedback to identify product issues and drive product improvements.
• Analyse test results to identify trends, issues, and areas for improvement.
• Participate in RCA processes to ensure customer satisfaction through prompt feedback. 
• Actively participate in the delivery of projects aimed at improving process efficiency and quality.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor of Science in Food Science /Microbiology/ Chemistry/ Biotechnology/ Biochemistry/ or a related field.

Professional Qualifications

• Qualified auditor- QMS and FSSC v.6 ISO standards.
• Lead auditor- QMS and FSSC v.6 Iso standards.
• Qualified/ or lead auditor – ISO 17025 standard.

Experience 

• At least 4 years’ experience as laboratory analysts in a manufacturing or quality control environment.
• Experience in the FMCG industry or manufacturing is an added advantage.
• Practical experience in the use of MS packages and ERP systems.

Competencies

Technical Competencies

• A good understanding of food safety requirements relating to laboratory work.
• Understanding and knowledge in alcoholic beverage standards.
• Experience in Alcoholic beverages processing- added advantage.
• Competencies in industrial Laboratory management.
• Documentation and reporting skills.
• Laboratory techniques & skills.

Behavioural Competencies

• Excellent communication skills (oral, written and listening).
• Ability to work effectively with all levels of management and staff.
• Must be proactive and able to anticipate issues rather than being reactive.
• High level of integrity.
• Logical reasoning and critical analysis to evaluate information and make sound decisions.
• Decisive and able to look at the big picture while manning processes.
• Analytical skills to identify issues and develop effective solutions.
• Demonstrated commitment to enhance manufacturing and quality processes and performance. 
• Continuously seeks new opportunities to enhance productivity and efficiency.
• Problem solving methodologies.

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Job Purpose

This position is responsible for increasing sales revenue within the allocated region, managing, servicing and executing existing outlets while prospecting and developing new accounts with a focus on building long term customer relationships to ensure listing and execution of the focus brands.

Main Responsibilities

Sales and Sales Target

• Achieve sales volume and revenue targets by territory as per territory plans 
• Conduct clients visits in the assigned territory and chive the required customer visit rates through effective call compliance and journey plan adherence
• Achieve Availability through identifying and negotiating listings and targets for strategic focus brands to drive and maintain numeric distribution by channel and brand category as per agreed targets (operational plans) for the territory and routes
• Achieve Availability through identifying and negotiating SOVI (Forward Share Inventory and limit Out of Stocks) and achieving cold and ambient space targets by channel and brand category, as per agreed targets (operational plans) for the territory and routes 
• Achieve Affordability on price adherence based on RSP guidelines per strategic focus brand by channel and outlet type in accordance with agreed targets (operational plans) for the territory and routes
• Identifying and negotiating Activation (cycles/ promotions/ tastings) opportunities with customers as agreed in the national sales plan.  
• Ensure (on time and in full) deliveries of orders within the agreed service levels 
• Execute activation opportunities such as promotions with customers in line with the territory sales plan
• Increase sales coverage by identifying new sales prospects according to segmentation tool 
• Effectively manage the return on investment of cycle activities, activations and promotions 
• Pro-actively manage the cash and credit resources of of own area and of customers to drive growth of KWAL brands in terms of volume and value
• Identifying business opportunities and providing suggestions to close the opportunities 
• Monitor and manage company assets such as fridges, vehicles merchandising stock and other tools of trade in line with KWAL policies and procedures to ensure optimal use
• Participate in setting up and achieving strategic sales targets for the market.  
• Maintain distribution calendars and act as a brand ambassador for KWAL products through in-depth knowledge of the brands and passion for what they represent  
• Implement the ‘picture of success’ and channel plans and delivering results on time and in full, against agreed targets and budgets 

Innovation and continuous Improvement

• Share and implement new ideas regarding sales and improving effectiveness of sales processes and sharing new learnings within the team  
• Provide timely feedback to Area Sales Manager, or identified support personnel supporting appropriate systems on areas for improvement on efficiencies, competition activities or any urgent issues requiring quick solutions and attention 
• Identify business opportunities and provide suggestions to close the opportunities 
• Continually improve processes and suggest innovative products based on market feedback 

Build and Maintain Relationships

• Analyse and understand needs of all customers by using route schedules to identify sales opportunities and influence orders for increased sales
• Maintain an active customer database on the Sales Force Automation Tool with quality data input 
• Manage customer accounts optimally (account status, credit committee, client resources to drive growth) 
• Act as a brand ambassador for KWAL portfolio of products through in-depth knowledge of the brands and passion for what they represent
• Resolve customer queries according to quality control and stock levels to ensure customer satisfaction

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor of Commerce, Marketing, Business Administration or Related field

Professional Qualifications

• Professional qualification in Marketing such as Certified Sales and Marketing Professional (CSMP) or Chartered Institute of Marketing (CIM) or equivalent is an added advantage
• Must possess a clean and valid driving license.

Experience 

• At least  3 years’ experience in Sales in FMCG 

Competencies

Technical Competencies

• Good understanding of sales concepts and brand profitability analyses
• Previous sales experience with successful track record 
• Ability to ensure consistent supply and availability of the product to the end consumer
• Proficient in building and maintaining strong relationships with customers and partners, understanding their needs, and providing solutions that enhance satisfaction and loyalty
• Skilled in understanding and meeting customer needs through effective communication, problem-solving, and service delivery, building customer loyalty and driving repeat business
• Ability to driving own development plan and contribute to the team’s objectives
• Strong negotiation skills

Behavioural Competencies

• Ability to organise and manage tasks and resources.
• Proficient in analysing data and information to make informed decisions
• Ability to negotiate terms, agreements, and contracts with clients, partners, and vendors.
• Understand and meet customer needs.
• Self-awareness and empathy, effectively managing personal emotions and understanding those of others.
• Employ logical reasoning and critical thinking to evaluate information and make sound decisions. 
• Ability to come up with innovative ideas and approaches to improve products and processes. 
• Seek new opportunities to enhance products and services
• Make informed and timely decisions that align with the company’s strategic objectives
• Ensure all tasks are completed timeously 
• Communicate effectively with diverse audiences, ensuring clarity and understanding.