Job Vacancies at Liquid Telecom

JOB PURPOSE

Reporting to the EAR Head of Solutions Management & Architecture, the Liquid Telecom Solutions Manager is responsible for managing the solution lifecycle within the customer base

Duties and responsibilites include (not limited to):

• Solutions Revenue
  • Own and drive new revenue growth for cloud solutions by achieving set cloud solutions targets
  • Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references that can be leveraged in future sales engagements
  • Own opportunities from start to close by orchestrating a team consisting of technical and partner roles across an extensive portfolio of products
  • Identify customer business challenges and bring them to agreement on the business value of our cloud solutions -including detailed relevant BDM, Industry use cases, financial analysis - TCO and ROI
• Solutions Development
  • Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
  • Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions
  • Prepare solutions description documents and business cases
  • Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation
  • Solutions Launch: Compile solutions training manual and procedures
  • Conduct process awareness and solutions training; prepare Go To Market (GTM) Plans
  • Identify new strategic and ecosystem partners to enable provision of additional services/solutions
• Solutions Management
  • Perform monthly Solutions Revenue Performance and Market Analysis
  • Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings etc
  • Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions
  • Constantly review the business processes to ensure efficient and cost-effective delivery of services to customers
  • Supporting the allocated global / regional account manager with their global acquisition strategy and leverage global deals to win locally, including sign off of a local account plan aligned to the global account plan, where relevant
  • Ensuring that all contracted revenue streams from won opportunities are being accounted for in all allocated accounts.
  • Maintaining the allocated pipeline product and country mix and the company CRM tool
  • Engaging with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported
  • Assessing the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements

Minimum Requirements

Qualifications

A minimum of University degree and Microsoft competence certification in both Azure and Office 365

Job Related Experience Required

At least 3 years’ experience in Microsoft cloud solutions (Microsoft Office 365, Dynamic 365 and Microsoft Azure) as cloud technical specialist, cloud sales specialist or cloud solutions manager

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BACKGROUND

Africa Data Centres (ADC) is Africa’s first network of state-of-the-art, interconnected Data Centre facilities. We bring leading cloud service providers, carriers and enterprises, the additional rack space and colocation services they need to meet the growing demand for cloud-based services in Africa.

JOB PURPOSE

The primary objective of the role is to increase and maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability.

Duties and responsibilites include (not limited to):

• Delivery on Sales strategy (Target)
  • Delivering robust account plans to achieve sales objectives
  • Generating and maintaining opportunity pipeline and credible business forecasts in order to meet and exceed sales targets
  • Presenting ADC services and offerings to assigned or new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met
  • Proactively assessing, clarifying and validating customer requirements on an on-going basis
  • Implementing a detailed sales strategy for all accounts
  • Tracking and recording sales activities on all accounts on SFDC
  • Partnering with internal cross-functional teams to understand customer goals and key performance metrics
• Build and Grow Client Relationships
  • Understanding clients' business and generate new ideas to improve the customers’ business
  • Maintaining or improving account profitability by customizing solutions per customer requirements
  • Overseeing the execution of the complete sales process for all customers
  • Ensuring all after-sale customer queries or issues that come through sales department are properly handled
• Maintain a Clear Forecast of Opportunities
  • Generating leads and develop a pipeline for segment account set
  • Identifying and establishing relationships in new and existing geography and segments
  • Managing customer relationships with allocated and new clients
  • Delivering presentations and propose consultation-based solutions
  • Keeping abreast on the market changes and having a broad understanding of ICT services

Minimum Requirements

Qualifications

Degree, MBA advantageous

Job Related Experience Required

• Minimum 3 years working experience in sales and the ICT industry preferably
• Experience interacting at strategic CxO level within a blue-chip organization
• Experience working in an IT, data center or similar technical environment