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  • Posted: Jan 13, 2025
    Deadline: Jan 26, 2025
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    The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.
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    Aviation Associate G6

    KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

    • Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for the humanitarian community.
    • Follow up on quality assurance evaluation observations to ensure compliance with the Air Transport Manual, as well as external and internal audits, including the ECHO monitoring visit.
    • Draft the Standard Administrative Operating Procedures and ensure its regular update.
    • Make evidence-based recommendations, support process reviews, and improvements in methods and practices to maximize performance while ensuring a sound aviation safety culture.
    • Follow standard emergency preparedness practices to support WFP at the onset of a crisis.
    • Liaise with airport officials, other local authorities, and external parties to obtain necessary clearances, documentation, and authorisations required for air operations.
    • Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with the crew to ensure safe flights.
    • Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
    • Research, collate, and analyse data, and produce technical reports that enable decision-making and support planning, execution, and reporting in order to ensure contractual performance and to ensure high-quality information management (internal and external).
    • Update and further develop existing databases and records, ensuring that relevant information is accurate, organized, and available for others to access, and supports reporting requirements.
    • Manage the Customer service Cell and develop a communication strategy with customers.
    • Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all inquiries with a high standard of customer service.
    • Build relationships with internal counterparts and external service providers to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
    • Manage the regular user group meetings and carry out regular user surveys.
    • In coordination and collaboration with the main stakeholders and as per the UNHAS SAOP manage the eligibility criteria for the use of the service by the humanitarian/development community.
    • As the Training Focal Point for UNHAS promote appropriate training activities and capacity building initiatives.
    • Identify staffing training needs and contribute to designing, planning, and implementing training programs in coordination with HQ SCDA Aviation Officer in-charge of training.
    • Facilitate the implementation and tracking of the training plan/schedule.
    • Provide inputs for the Chief Air Transport Officer’s (CATO’s) advocacy and resource mobilization drive for UNHAS.
    • Perform other related duties as required.

    QUALIFICATIONS AND EXPERIENCE:

    • Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.
    • Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

    go to method of application »

    Consultant Performance Management/Reporting and External Relations Officer CST I

    ACCOUNTABILITIES/RESPONSIBILITIES:

    • Under the direct supervision of the Chief Air Transport Officer (CATO), the incumbent’s main responsibility is to assist the CATO in improving the quality of service through effective monitoring and reporting, managing relationships with partners, and increasing operation’s visibility through strategic communication and high-level stewardship.
    • Carry out the collection, collation, analysis, and production of reports to effectively deliver UNHAS operational updates by coordinating with operation teams.
    • Measure and report on operational effectiveness by tracking passenger and cargo bookings, analyze non-served requests and delays, monitor flight cancellations, and identify trends in recovery and lead times for cargo requests.
    • Assess strategic effectiveness by mapping humanitarian organizations’ presence, comparing UNHAS schedules with commercial, and other dedicated agency schedules, tracking destination closures and re-openings, analyzing service requests from non-registered organizations, and gathering feedback through surveys and interviews with user organizations.
    • Evaluate operational efficiency by measuring costs per destination, passenger, organization, and category, while reinforcing customer service by tracking communication lead times, coordinating with the Customer Service on strategy development, and proposing innovative ideas to enhance customer relationship management.
    • Ensure timely delivery of comprehensive operational updates, including Annual Review, Annual Country Report, Bi-weekly Report, and Country Brief, in close collaboration with the CO Reporting Team and HQ IM/ER Team.
    • Prepare factsheets and operation reports highlighting UNHAS activity every quarter for distribution to donors and provision of in-flight reading materials.
    • Contribute to maintaining and identifying the relationship with partners to effectively position WFP/UNHAS as a critical air transport service, securing financial support and advocacy.
    • Support the CATO in preparing presentations, talking points, and meeting minutes for regular Board of Directors meetings for both Kenya and Somalia.
    • Develop funding proposals and donor reports for institutional and government donors in close collaboration with CO Partnerships Team.
    • Assist in planning and preparing visits, meetings, and events by providing briefing materials, talking points, and other assets that support the positioning of UNHAS to key stakeholders and donors.
    • Support the CATO in advocacy and resource mobilization.
    • Lead the implementation of the UNHAS communications plan to drive high-quality visibility and positioning of UNHAS operations to create an enabling environment for fundraising and service provision.
    • Create and curate compelling digital content showcasing UNHAS operations in Kenya and Somalia that can be utilized across a range of platforms such as social media and website.
    • Design banners, brochures, and other communication materials to position in airports or support special events; Create these materials using technology, including computer software programs such as Adobe’s Creative Suites-Photoshop, Illustrator, InDesign, and Premier Pro.
    • Ensure to regularly update UNHAS visibility through content gathering, including photography and videography.
    • Use fresh and attractive templates that are in line with latest trends and work closely with cross-functional team members to ensure all content reflect WFP’s visual standards.
    • Draft media briefs to support the CATO’s media engagement.
    • Perform any other related duties that may be assigned.

    DELIVERABLES AT THE END OF THE CONTRACT:

    • Achieving the responsibilities /tasks stated above satisfactorily.

    QUALIFICATIONS & EXPERIENCE REQUIRED:

    • Education: University degree in Aviation Management, International Relations, Statistics, Communication & Information Management, General Arts or equivalent.
    • Experience: A minimum of three years’ experience in the humanitarian sector. In lieu, at least one year of experience in Communications or Partnerships within WFP may be accepted.
    • Knowledge & Skills: Knowledge: Proficiency in using Microsoft Office programs and other related tools; Knowledge in partnerships for Not-for-Profit activities and/or UN field operations is desirable.

    Skills/ Competencies:

    • Strong coordination skills.
    • Ability to work independently.
    • Ability to switch to various job functions and multi-task.
    • Ability to present information clearly and coherently.
    • Readiness to work long/unusual hours when required.

    Method of Application

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