Jobs at Absa Bank Limited

Job Summary

The role holder is responsible for provision of specialist advise and support related to the administration and assistance of Employee Relations related activities, and effective operational service covering the entire Employee Relations agenda.

Job Description

Accountability: Disciplinary process, Grievance Handling, and Capability Management - Time split 50%

• The role holder will be involved in maintaining a progressive Disciplinary, Capability and Grievance policy and standards.
• Provide Secretariat in Disciplinary and Grievance (DC&G) hearings as a minute-taker.
• Keep track of documentation for all DC&G cases using ER Navigator.
• Performance Management i.e., tracking and reviewing the Back on Track Plans (Performance Improvement Plans) coordinating capability hearings and supporting managers in managing poor performance.
• Communicate routine disciplinary decisions to line managers and ensure proper and timely implementation of actions.
• Maintain an up-to date Case log of all Disciplinary and Grievance cases and circulate these to the Head of Employee Relations (ER) & Wellness and Business Partners (BPs') on monthly basis for review.
• Prepare letters to assist Line Managers implement DC&G outcomes.
• Investigate and respond to all queries raised by the Union, People Business Partners or Line Managers on staff discipline matters.
• Liaise with line managers to ensure consistency of disciplinary procedures in the workplace.
• Working together with the Head of ER & Wellness, update DC&G procedure manual as and when changes occur.
• Supporting wide scale business changes, with a minimum degree of risk for the Group.
• Supporting the business to comply with Labour Laws.

Accountability: Employee Relations Operational Service - Time split 20%

• Respond to routine correspondence from internal / external customers relating to Employee Relations including Certificates of Service, Recommendation Letters, Early Retirements etc.
• Deal with and respond to queries/complaints from staff regarding specific ER matters.

Accountability: Employee Relations Administrative Support - Time split 30%

• Responsible for overall ER administration.
• Maintain up to date records of DC&G cases.
• Convene JWC (Joint Workers Committee) meetings.
• Convene and record minutes of all Joint Works Council meetings and distribute to all participants in timely manner.
• Co-ordinate in liaison with bank advocates, all litigation cases ex-staff, maintaining up to date Case Log.
• Day to day liaison with external and internal customers e.g., Lawyers, Unions, etc.
• Maintain up to date records e.g., updating physical/electronic registers and filing.
• Update staff records and any relevant database.
• Ensure prompt updating of relevant HR Information systems.
• Administrator to the Outsurance Scheme – Processing claims, refunds and providing reports.
• HR Representative at the bank’s Occupational Health and Safety committee (meet quarterly as per OSHA requirements).

Technical skills / Competencies

• Business Awareness.
• Stakeholder management.
• Delivering Results.
• Performance driven.
• Customer awareness.
• Collaborative team player.
• Critical thinker.
• Adaptable to responding to changing business priorities & responsibilities.
• Problem solving skills – ability to think outside the box.
• Negotiation and influencing skills.
• Presentation and facilitation skills.
• Interpersonal skills.

Specialist knowledge required to undertake the role

• A good understanding of the HR Policies, HR Services and Procedures.
• Report preparation skills.
• Analytical skills and ability to develop insights.
• Proficiency in Excel and MS Office Applications.
• Good all-round knowledge of Labour/Employment law and its practical application.
• An appreciation of the internal and external industrial environment.
• A good awareness of Disciplinary and Grievance procedures.
• Stakeholder engagement.
• Strong communication skills.
• Appreciation of the impact of HR policy on the ER climate and a good understanding of ER issues, legislative agenda and current affairs.

Knowledge, Expertise and Experience

Qualifications:

• A degree in HR or related field.
• CHRP certification (or ongoing).
• IHRM membership.

Training and experience likely to assist effectiveness in the role and may have been completed prior to undertaking this role

• Best Practice Employee Relations.
• Discipline and Grievance Handling.
• Labour Laws.
• Performance Management.
• Business Partnering.
• Talent Management.

Closing date: 28 April 2022

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Job Summary

• To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description

Accountability: Sales and Service: - 70%

• Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Accountability: Business Management: - 25%

• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Accountability: Staff Management: - 5%

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
• Manage own leave plan.
• Offer support as per business request.

Risk & Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Technical skills / Competencies 

Personal Attributes:

• Delivering results and meeting customer expectations.                                      
• Managing relationships                                                    
• Personal organization                                                                       
• Self development                                                               
• Adaptability                                                                                     
• Working with others
• Decisiveness
• Active listening
• Analytical thinking
• Judgment
• Writing and Reporting

Skills required to undertake the role:

• Relationship skills
• Risk skills
• General Corporate skills
• Leadership and team skills
• Product skills
•  Presenting and Communicating information
• Knowledge of the bank’s products, services and policies required to undertake the role:
• The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
• For Complex products, a good knowledge will be required sufficient to:-
• Recognize the changing needs of the customer.
• Identify products/service that best satisfies customer need.
• Introduce the product/service.
• Co-ordinate the introduction of the relevant Group product specialist.
• Deal with customers directly as required.
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Knowledge, Expertise and Experience

Must have good knowledge on:-

• Enterprise Banking,
• customer relationship management
• Team management

Education:

• Business Degree

Closing date: 24 April 2022