Jobs at Church World Service

This position is responsible for developing annual and quarterly travel projections and other reports per PRM ad-hoc request, monitoring processing trends and working closely with all relevant RSC Africa stakeholders in relation to travel projections and effective pre-CIS pipeline management. This position will continuously assess requirements as per the pre-CIS pipeline and work to align those requirements with changing demands, as outlined by various stakeholders. They will advise teams internally on how projections stack up against the pipeline reality and propose solutions to ensure alignment wherever possible. This position will coordinate closely with the Senior Departure Projections Specialist to ensure holistic pipeline management from submission through to departure. This is a non-supervisory position. 

Key relationships  

Internal to CWS 

• Deputy Director 
• Senior Pipeline and Case Quality Manager 
• Senior Programs Managers 
• Senior Circuit Rides and Travel Managers 
• Senior Case Quality Specialist 
• Data Integrity Supervisor 

External 

• Refugee Coordinator  
• UNHCR 
• IOM 
• RPC 
• Other NGOs (HIAS and RefugePoint) 

Working Environment  

• Office Environment. 
• Periodic travel to the field as may be required 

Responsibilities

Core Job Responsibilities:  

Leadership and Management (15%) 

• Provide input in strategic planning conversations to achieve RSC Program goals.  
• Champions CWS policy, procedures, and organizational culture to staff, and contribute to strategies for ensuring staff fully understand and abide by CWS policies.  
• Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget.  
• Provide input and apply cost saving measures to ensure program sustainability.  
• Ensure a safe, healthy and professional work environment.  
• Promote safe space, open-door and escalation policies.   
• Establish and communicate clear expectations to staff where appropriate to foster a predictable and consistent work environment.   

Program Administration (15%) 

• Evaluates staffing needs as per projections and work plans and advises teams on how to increase alignment with requirements by proposing changes or solutions, as applicable.  
• Track progress towards achievement of established projections, working with Senior Management to align more closely with established annual goals and objectives.   
• Proposes how staff and resources can be deployed to ensure timely and efficient work output, in coordination with Programs Management.   
• Provide input into the effective planning of circuit rides through coordination with other units within assigned teams and advising teams and management on performance against projections and by proposing solutions where there is deviation. 

Representation (10%) 

• Under the direction of the Senior Pipeline and Case Quality Manager 
• communicate with partners on projections and pipeline details, to support effective shared planning, collaboration, and implementation. Represent RSC Africa in planning discussions, ensuring professional engagements and accurate, effectively represented data. 
• Maintain effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.  
• Ensure partner communication is professional, timely and proactive.  
• Occasionally may travel to field sites to meet with/accompany PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.  
• Acts professionally when representing CWS/RSC Africa to refugees, partners, the funder and colleagues. 

Compliance (15%) 

Report any identified areas of significant compliance risk for the RSC Africa program. 

• Ensure all functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.  
• Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.  
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.  
• Support regular process reviews for assigned tasks to compare requirements vs. current processing and outputs, and implement changes based on their outcome to ensure alignment. 
• Identifies knowledge or processing gaps and recommends training based on pipeline review.   

Data Management and Analysis (40%) 

• Ensure RSC processing activities and deployments are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.  
• Closely monitor the movement of cases through the USRAP pipeline, ensuring cases are being processed and presented according to USRAP priorities and that those priorities are reflected in processing projections and pipeline analysis.    
• Advises on annual plan and strategic planning goals as communicated by Management, with a view of ensuring alignment between strategic plans and the reality of the pipeline in travel projections. 
• Prepares travel projections to guide Circuit Ride planning internally and coordination with partners externally, in coordination with the Senior Pipeline and Case Quality Manager 
• Works with Data Integrity and IT to enhance the projections process making full use of modern applications to make the process efficient, accurate, and timely, while maintaining thorough knowledge of tableau. 
• Prepares ad hoc PRM report requests within stipulated timelines. 
• Identifies gaps and develops quality control reports that ensures holistic pipeline management for the RSC pipeline in coordination with Senior Case Quality Specialist, Program Supervisors, Program Managers and Data Integrity. 
• Drives impactful and effective pipeline management through proactive and clear communication on identified issues, with a particular focus on the pre-CIS pipeline. 
• Monitors processing timelines and clearance turnaround averages using appropriate tools and techniques, and in coordination with the Pipeline and Case Quality team. 
• Leads regular meetings with program managers to discuss and analyze drop-off rates and processing trends. 

Additional roles and responsibilities (5%) 

• US passport holders may be required to facilitate DNA collection.  
• Any other duties as assigned. 

Qualifications

Experience:  

• Six (6) years of paid work experience is required.  
• One (1) year supervisory experience preferred.  
• Experience leading teams is preferred.  
• Previous experience with USRAP preferred. 

go to method of application »

Program Administration 

• Achieve and maintain a high-performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines.  
• Identify and review cases pending Case Creation, Prescreening and USCIS interviews in preparation for scheduling, schedules the cases in START, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates START accordingly.  
• Provide input and/or coordinate effective circuit rides with other units within assigned teams.    
• Identify, review and update cases assigned for Case Processing tasks within the following units: Case Intake, Namechecks, Scheduling, Medicals, Assurance, & Travel processing as assigned; Support USCIS circuit rides, completing post CIS file reviews, updating of decisions in START for applicable, and preparing/ distributing USCIS decision letters. Run quality check reports (including identifying action items & correcting case errors).   
• Identify, review and update cases ready for Cultural Orientation classes. Compete Cultural Orientation training classes as assigned. 
• Assist as needed in preparing for circuit rides. This may include but is not limited to; drafting Purchase Request Forms (PRFs), requisitioning supplies, assisting the Property Unit in preparation & packing of supplies, contacting interpreters, cleaning up at the end of the circuit ride, and other tasks as assigned by the Supervisors.  
• Serve as a Circuit Ride Point of Contact (POC) and team lead in the field. This includes coordinating and managing logistics in the field for the circuit ride as assigned. Serve as Programs Processing Point of Contact for Case Processing activities as assigned. 
• Assist Program Processing Supervisors in the development of onboarding schedules, preparing training modules, assisting in their implementation as required, and assist in developing & implementation of work plans & reporting measures 

Data Management and Analysis  

• Completes all tasks related to refugee case processing as assigned by the supervisor, ensuring adherence to policies and procedures. 
• Ensures and completes accurate records and updates in START. 
• Conducts tasks related to all stages of case processing. 
• Assesses daily unit reports and recommends work plans, pipeline reviews and clean-up projects. 
• Runs QC reports on data and identifies action items and reports these findings to the Supervisor. 
• Recommends, prepares and facilitates training based on the pipeline review in collaboration with the Supervisor. 
• Reviews and updates cases in readiness for the next stage in processing.  

Program Administration  

• Ensures the deployment of Prescreening, USCIS Support and Cultural Orientation circuit rides. 
• Coordinates with IOM and Independent Panel Physicians to ensure Medicals are scheduled, completed and uploaded in START in a timely manner.  
• Ensure all Correspondences received is responded to in a timely manner 
• Ensures Assurances are correctly reviewed and requested in a timely manner 
• Coordinates with the Circuit Ride and Travel department to ensure Travel information is correctly updated in START for them to complete booking of applicants.  
• Coordinates with the Pipeline and Case Quality team to ensure that needed filters and reports are created and provides them with feedback about gaps in the system. Additionally, ensures that feedback received from the Pipeline and Case Quality team is communicated to Programs staff and required training is provided in a timely manner.  
• Develop work plans and oversee their implementation and reporting for direct reports. 
• Track progress towards achievement of established annual goals and objectives. 
• Deploy staff and resources to ensure timely and efficient work output, in coordination with Programs 
• Management. 
• Actively engages in circuit ride briefings and debriefings. 
• Oversees the scheduling of eligible individuals for Prescreening, USCIS support, Cultural Orientation and Medicals.  
• Participates in training and on-boarding new staff. 
• Maintains records of all correspondence with partners.  

Compliance  

• Ensures all functions strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines, and procedures  
• Assists with the development, implementation, dissemination, monitoring and adherence to Processing Guides for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa. 
• Demonstrates ability to conduct field processing and case Processing activities. 
• Demonstrates ability to conduct logistical and administrative activities including Cultural Orientation training both in the field and remotely. 
• Runs regular Quality Checks and ensures that case updates in START are properly done.  

Representation and Engagement  

• Maintains effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC and domestic Resettlement Agencies. 
• Ensures partner communication from the department is professional, timely and proactive.  
• Represents organizational policies and culture to staff. 
• Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues. 

Additional Responsibilities  

Other duties that may be assigned to enhance the quality and efficiency of the administration of the Program. 

Qualifications

Experience:  

• A minimum of four (4) years paid work experience required. 
• A minimum of three-year (3) direct experience in the USRAP is required. 
• Experience leading teams is preferred.   
• Previous experience with USRAP preferred.  
• Previous experience conducting trainings or presentations preferred.  

go to method of application »

Leadership and Performance management  

• Engage in effective team management and supervision as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies. 
• Under the guidance of the Senior Program Manager, contribute to strategic planning conversations to set and achieve RSC Program goals.  
• Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget. 
• Identify processing gaps by regularly undertaking frontline processing activities and then work to fill the identified gaps. Provide input/ideas and apply cost saving measures to ensure program sustainability. 
• Engage in effective team management and supervision as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.   

Data Management and Analysis  

• Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner. 
• Ensure effective workplans and created and utilized for all Program Processing staff and that Case processing duties are completed effectively.  
• Closely monitor the movement of cases through the entire USRAP pipeline, ensuring cases are being processed and presented according to USRAP priorities. 
• Acts as the point person for staff inquiries relating to processing of cases. 
• Develops reports and quality control checks that ensure accuracy and efficiency as well as their use. Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner. 

Program Administration  

• Ensures the deployment of Prescreening, USCIS Support and Cultural Orientation circuit rides. 
• Coordinates with IOM and Independent Panel Physicians to ensure Medicals are scheduled, completed and uploaded in START in a timely manner.  
• Ensure all Correspondences received is responded to in a timely manner 
• Ensures Assurances are correctly reviewed and requested in a timely manner 
• Coordinates with the Circuit Ride and Travel department to ensure Travel information is correctly updated in START for them to complete booking of applicants.  
• Coordinates with the Pipeline and Case Quality team to ensure that needed filters and reports are created and provides them with feedback about gaps in the system. Additionally, ensures that feedback received from the Pipeline and Case Quality team is communicated to Programs staff and required training is provided in a timely manner.  
• Develop work plans and oversee their implementation and reporting for direct reports. 
• Track progress towards achievement of established annual goals and objectives. 
• Deploy staff and resources to ensure timely and efficient work output, in coordination with Programs 
• Management. 
• Actively engages in circuit ride briefings and debriefings. 
• Oversees the scheduling of eligible individuals for Prescreening, USCIS support, Cultural Orientation and Medicals.  
• Participates in training and on-boarding new staff. 
• Maintains records of all correspondence with partners. 

Compliance  

• Ensures all functions strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines, and procedures  
• Ensures development, implementation, dissemination, monitoring and adherence to Processing Guides for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa. 
• Conducts job function observations of all Program Processing Associates staff to ensure compliance is met and identifies any areas of improvement or training needs. 
• Identifies and assists with regular process reviews to compare requirements vs. current processing and outputs. 
• Demonstrates ability to conduct field processing and case Processing activities. 
• Demonstrates ability to conduct logistical and administrative activities including Cultural Orientation training both in the field and remotely. 
• Travels to field locations to monitor all travel activities, conduct performance evaluations and meet with partners and vendors. 
• Runs regular Quality Checks and ensures that case updates in START are properly done.  

Representation and Engagement  

• Maintains effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC and domestic Resettlement Agencies. 
• Ensures partner communication from the department is professional, timely and proactive.  
• Represents organizational policies and culture to staff. 
• Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues. 

Staff Care  

• Monitors and ensures a safe, healthy and professional work environment.  
• Ensures direct reports access and use their benefits appropriately including leave. 
• Actively supports staff by promoting safe space, open-door and the escalation policy. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment. 
• Ensures staff are safe in the field by coordinating with the RSC Staff Security office and disseminating information related to staff safety in the field. 

Additional Responsibilities  

• Ensures the deployment of Cultural Orientation staff and resources to ensure timely flow of cases, in coordination with Programs Management.  
• Ensures staff are safe in the field by coordinating with the Risk and Security Manager and disseminating information related to safety to staff in the field. 
• Other duties that may be assigned to enhance the quality and efficiency of the administration of the Program. 

Qualifications

Experience:  

• A minimum of eight (8) years paid work experience required. 
• A minimum of three-year (3) direct supervisory experience in the USRAP is required. 
• Experience leading teams is preferred.   
• Previous experience with USRAP preferred.  
• Previous experience conducting trainings or presentations preferred.  

go to method of application »

Core Job Responsibilities:  

Strategic Security Leadership & Program Development (30%) 

• Establish, review, and advance regional security policies, frameworks, and strategic plans aligned with organizational goals and regional security dynamics. 
• Lead regional risk assessments, monitoring, and situational analysis, ensuring proactive identification of threats and vulnerabilities. 
• Develop and execute innovative security risk mitigation and resilience programs adaptable to diverse operational environments. 
• Drive integration of security considerations into regional programming, project design, and decision-making processes at senior management levels. 

Security Operations & Crisis Management (20%) 

• Lead and coordinate regional crisis and emergency response efforts, including scenario planning, drills, and simulations. 
• Oversee regional security incident responses, making high-impact decisions, and representing CWS in multi-stakeholder security forums. 
• Ensure organizational preparedness through continuous enhancement of contingency and evacuation plans for all operational sites. 
• Promote a security-first organizational culture, ensuring regional teams are trained, equipped, and capable of handling complex security incidents. 

Staff Training, Capacity Building & Leadership Development (20%) 

• Develop, oversee, and regularly update comprehensive security training programs for staff at all levels, including orientation, refresher courses, and specialized training (e.g., incident management, evacuation procedures, host country-specific risks). 
• Conduct, facilitate, and evaluate security training sessions, simulations, and drills to enhance staff readiness. 
• Lead capacity-building initiatives at regional and country levels, mentoring security focal points and local security personnel to ensure they are equipped with skills to manage security risks effectively. 
• Foster a safety and security culture through ongoing education, awareness campaigns, communication, and leadership development. 
• Ensure that all staff understand their roles and responsibilities during security incidents through clear training and communication channels. 
• Coordinate with internal departments such as HR and Operations to ensure security training is integrated into onboarding, staff development, and emergency preparedness plans. 

Stakeholder Engagement & External Representation (10%) 

• Cultivate strategic partnerships with governmental, UN, NGO, and private sector security actors to bolster information sharing, coordination, and joint security initiatives. 
• Lead regional security dialogue forums, representing CWS in multi-stakeholder working groups and high-level security committees. 
• Maintain situational awareness of the broader geopolitical, socioeconomic, and environmental context affecting security risks. 

Policy & Compliance Oversight (10%) 

• Ensure regional security practices align with international standards, organizational policies, and donor requirements. 
• Conduct periodic audits, assessments, and reviews of security systems, ensuring continuous improvement. 
• Keep senior leadership informed about global security trends, regional updates, and emerging threats. 

Qualifications:  

• Bachelor’s degree in security management, International Relations, or a related field; Master’s degree is preferred. 
• Minimum 8–10 years of progressive security management experience in complex, high-risk environments, with at least 4 years in managerial or regional leadership roles. 
• Extensive knowledge of international security standards (e.g., UN, INGO frameworks), legal, and regulatory requirements. 
• Proven ability to lead security teams, manage multi-stakeholder relations, and influence organizational security culture at a strategic level. 
• Demonstrated expertise in designing, delivering, and evaluating security training and capacity-building programs at regional or organizational levels. 
• Experience with conducting security risk assessments, crisis management, and developing emergency response training modules. 
• Fluency in English; proficiency in regional languages is an advantage. 
• Demonstrated strategic thinking, adaptability, and high-level decision-making skills. 

Experience:  

• 8–10 years of professional security management experience in complex, high-risk environments. 
• At least 4 years in managerial or regional leadership roles. 
• Experience developing and implementing security frameworks, conducting risk assessments, and responding to security emergencies. 
• Familiarity with physical security measures such as CCTV, safe room design, perimeter security, and access control. 
• Proven knowledge of international security standards (e.g., UN, INGO frameworks). 
• Experience working in or managing security for international or NGO operations, with regional or country-specific experience preferred. 
• Previous experience with USRAP is an advantage.

go to method of application »

Core Job Responsibilities:  

Leadership and Performance management 

• Engage in effective team management and supervision as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies. 
• Under the guidance of the Senior Program Manager, contribute to strategic planning conversations to set and achieve RSC Program goals.  
• Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget. 
• Identify processing gaps by regularly undertaking frontline processing activities and then work to fill the identified gaps. Provide input/ideas and apply cost saving measures to ensure program sustainability. 
• Engage in effective team management and supervision as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.   

Data Management and Analysis  

• Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner. 
• Ensure effective workplans and created and utilized for all Program Processing staff and that Case processing duties are completed effectively.  
• Closely monitor the movement of cases through the entire USRAP pipeline, ensuring cases are being processed and presented according to USRAP priorities. 
• Acts as the point person for staff inquiries relating to processing of cases. 
• Develops reports and quality control checks that ensure accuracy and efficiency as well as their use. Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.  

Program Administration  

• Ensures applicant travel arrangements are completed through collaboration with identified travel agent(s), and RSC Procurement, including travel booking, applicant document verification, and airport departure/arrival assistance. 
• Provide a travel briefing to applicants prior to travel including do’s and don’ts of travel and ensure luggage meets travel standards.  
• Ensures vulnerable applicants including the elderly, disabled and those with health conditions are provided with required assistance 
• Ensures unaccompanied minors are adequately supported and handed over to the appropriate carrier staff. 
• Complete pre-departure checks for all applicants to ensure applicants are fit to travel 
• Monitor and track ticketing information in coordination with the travel agent to ensure invoices submitted correspond to tickets issued. 
• Ensure applicants sign relevant travel documentation (travel loan – promissory notes) and ensure these are shared/stored appropriately.  
• Ensures the deployment of Prescreening, USCIS Support and Cultural Orientation circuit rides. 
• Coordinates with IOM and Independent Panel Physicians to ensure Medicals are scheduled, completed and uploaded in START in a timely manner.  
• Ensure all Correspondences received is responded to in a timely manner 
• Ensures Assurances are correctly reviewed and requested in a timely manner 
• Coordinates with the Circuit Ride and Travel department to ensure Travel information is correctly updated in START for them to complete booking of applicants.  
• Coordinates with the Pipeline and Case Quality team to ensure that needed filters and reports are created and provides them with feedback about gaps in the system. Additionally, ensures that feedback received from the Pipeline and Case Quality team is communicated to Programs staff and required training is provided in a timely manner.  
• Develop work plans and oversee their implementation and reporting for direct reports. 
• Track progress towards achievement of established annual goals and objectives. 
• Deploy staff and resources to ensure timely and efficient work output, in coordination with Programs 
• Management. 
• Actively engages in circuit ride briefings and debriefings. 
• Oversees the scheduling of eligible individuals for Prescreening, USCIS support, Cultural Orientation and Medicals.  
• Participates in training and on-boarding new staff. 
• Maintains records of all correspondence with partners. 

 Compliance  

• Ensures all functions strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines, and procedures  
• Ensures development, implementation, dissemination, monitoring and adherence to Processing Guides for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa. 
• Conducts job function observations of all Program Processing Associates staff to ensure compliance is met and identifies any areas of improvement or training needs. 
• Identifies and assists with regular process reviews to compare requirements vs. current processing and outputs. 
• Demonstrates ability to conduct field processing and case Processing activities. 
• Demonstrates ability to conduct logistical and administrative activities including Cultural Orientation training both in the field and remotely. 
• Travels to field locations to monitor all travel activities, conduct performance evaluations and meet with partners and vendors. 
• Runs regular Quality Checks and ensures that case updates in START are properly done.  

Representation and Engagement  

• Maintains effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC and domestic Resettlement Agencies. 
• Ensures partner communication from the department is professional, timely and proactive.  
• Represents organizational policies and culture to staff. 
• Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues. 

Staff Care  

• Monitors and ensures a safe, healthy and professional work environment.  
• Ensures direct reports access and use their benefits appropriately including leave. 
• Actively supports staff by promoting safe space, open-door and the escalation policy. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment. 
• Ensures staff are safe in the field by coordinating with the Senior Risk Manager and disseminating information related to staff safety in the field. 

Additional Responsibilities  

• Ensures the deployment of Cultural Orientation staff and resources to ensure timely flow of cases, in coordination with Programs Management.  
• Ensures staff are safe in the field by coordinating with the Risk and Security Manager and disseminating information related to safety to staff in the field. 
• Other duties that may be assigned to enhance the quality and efficiency of the administration of the Program. 

Qualifications

Experience:  

• A minimum of eight (8) years paid work experience required. 
• A minimum of three-year (3) direct supervisory experience in the USRAP is required. 
• Experience leading teams is preferred.   
• Previous experience with USRAP preferred.  
• Previous experience conducting trainings or presentations preferred.  

go to method of application »

Core Job Responsibilities: 

Program Administration (50%) 

• Travels on referral circuit rides to complete referral interviews 
• Complete case identification screenings either remotely or in-person in the field 
• Responsible for executing processing by using issued PRM/RPC processing guides to complete case actions in START and RSC Africa processing guides for functions outside of START 
• Maintains current knowledge of refugee situations and thresholds of persecution based on U.S. Immigration and Nationality Act regulations 
• Submits regular reports to SARU Management in-line with the departments’ goals and objectives and communicates any challenges immediately  
• Contributes to the development of deployment training topics, procedures and implementation 

Compliance (40%) 

• Conducts processing activities based on PRM, RPC and CWS/RSC Africa issued policies and procedures 
• Makes assessments and contributes towards identifying cases that reach the threshold of persecution for submission to PRM who will authorize the case for submission to the U.S. Refugee Admissions Program (USRAP)  
• Verifies all information entered into START is accurate 
• Actively participates as a member of the RSC Africa Programs’ team and participates in trainings 

Additional Responsibilities (10%) 

• In the field, undertakes additional work-related duties as agreed upon by SARU leadership 
• Undertakes additional assigned duties while in the field or at the CWS RSC Africa office to support SARU and CWS/RSC Africa, including administrative tasks 
• Any other duties as assigned 

Qualifications

Experience: 

• A Minimum of four (4) years relevant field-based project management experience. 
• A minimum of one (1) year of experience working in ARDU or a UNHCR deployment scheme is required 
• A minimum of one (1) year of experience working on RSC Africa case processing or field processing is required 
• Previous experience in Resettlement Registration Form (RRF) writing is preferred 
• Previous experience in Best Interest Assessment (BIA) is preferred 

go to method of application »

Core Job Responsibilities:  

Leadership and Performance management  

• Engage in effective team management and supervision as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.  
• Under the guidance of the Senior Circuit Ride and Travel Manager and Senior Program Processing Managers, contributes to strategic planning conversations to set and achieve RSC Program goals.  
• Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget.  
• Provide input/ideas and apply cost saving measures to ensure program sustainability.  

Data Management and Analysis  

• Ensure RSC processing activities and deployments are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.  
• Closely monitor the movement of cases through the USRAP pipeline, ensuring cases in the area of responsibility are being processed and presented according to USRAP priorities.    
• Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner. 

Program Administration  

• Develop individual work plans and oversee their implementation.  
• Ensure effective planning of RSC Africa circuit rides within the designated locations in coordination with the Senior Circuit Ride and Travel Manager and the Senior Program Managers, including creation of matrices in line with agreed staffing and processing expectations, partner communication throughout the planning process, and appropriate use of interpreters and childminders. 
• Track progress towards achievement of established annual goals and objectives.   
• Provide input and/or coordinate effective circuit rides by working closely with other units within assigned teams and understanding the full scope and context of the operating locations. 
• Ensures the deployment of ARDU, Prescreening, USCIS Support and Cultural Orientation circuit rides. 
• Deploy staff and resources to ensure timely and efficient work output, in coordination with Programs 
• Management. 
• Actively engages in circuit ride briefings and debriefings. 
• Maintains records of all correspondence with partners. 

Compliance  

• Report any identified areas of significant compliance risk for the RSC Africa program. 
• Ensure all functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.  
• Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.  
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.  
• Participate in regular process reviews for functions within the team to compare requirements vs. current practice and implement changes as needed.   
• Travels to field locations to monitor all travel activities, conduct performance evaluations and meet with partners and vendors. 
• Runs regular Quality Checks and ensures that case updates in START are properly done.  

Representation and Engagement  

• Maintains effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC and domestic Resettlement Agencies. 
• Ensures partner communication from the department is professional, timely and proactive.  
• Represents organizational policies and culture to staff. 
• Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues. 

Staff Care  

• Monitors and ensures a safe, healthy and professional work environment.  
• Actively supports staff by promoting safe space, open-door and the escalation policy. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment. 

Additional Responsibilities  

• Other duties that may be assigned to enhance the quality and efficiency of the administration of the Program. 

Qualifications

Experience:  

• A minimum of eight (8) years paid work experience required. 
• A minimum of 2 years (2) direct supervisory experience in the USRAP is preferred. 
• Experience leading teams is preferred.   
• Previous experience with USRAP preferred.  
• Previous experience conducting trainings or presentations preferred.