Travel Planner at Angama

Key Responsibilities:

• Timely and courteous response to enquiries from the global travel trade and direct guests
• Translating vague requests into well-crafted travel plans
• Curating personalized itineraries based on guest preferences and budgets
• Booking travel arrangements within East Africa, covering air, ground transport, accommodation, and more
• Ensuring accurate reflection of booking details in the system
• Providing real-time internal feedback on guest logistics
• Liaising with the finance team for timely collections with kindness

Key Qualities of the Successful Candidate:

• Driven, curious, and genuinely guest-focused
• Strong understanding of East African travel dynamics and logistics
• Exceptional attention to detail and accuracy
• Service-minded, with a natural desire to support and delight guests
• Clear and articulate communicator in both written and spoken English
• Independent, proactive, and self-motivated
• Empathetic, calm, and reassuring when handling concerns
• Able to maintain a light sense of humour even under pressure
• Strong alignment with Angama’s values: ubuntu, respect, honesty, courage, and joy

Key Qualifications:

• 3–5 years’ experience in the high-end safari travel space
• Strong knowledge of East African accommodation and travel logistics
• Experience using Tourplan, HubSpot, Safari Portal, or similar reservations and travel planning systems