Jobs at ENGIE

Job Purpose/Mission

The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

Responsibilities

• To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi
• Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
• Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
• Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
• Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
• Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
• Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
• Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
• Fully implement the FIFO methodology within the Service Centers
• Display systems to be presentable, complete, clean, and working at any time.
• Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
• Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
• Organizing all documents in designated folders (logistics documents and customer contracts)
• Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
   

Knowledge And Skills

Experience:

• 2 years' experience in stock Management and customer service.
• Experience in customer relationship management.
• Team Player

Qualifications:

• Be a holder of a diploma, preferably in Business, Logistics and its related fields

Language(s):

• English
• A native language

Technology:

• Computer Literac

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Job Purpose/Mission

The position aims to plan and execute sales of ENGIE Energy Access products, focusing on achieving sales targets. The Telesales Contractor sells EEA products, focusing on an excellent customer experience and building a strong customer relationship.

Responsibilities

• Closing Quality Sales Target
• Ensure proper lead generation, creation and follow up
• Ensure credit assessment and approval is done
• Ensuring that all approved customers have paid for deposit as per the number not later than 60 days
• Secure 1st, 2nd and 3rd instalment.
• Ensure payment for 1st instalment is done not later than 30 days and 2nd instalment not later than 60 days and 3rd instalment not later than 90 days.
• Conducting Outbound Calls to new or existing upselling customers
• Call Center-Utilization report
• Ensure 100% upselling of appliances

Accountabilities

• Achieve 95% quality calls audit done on weekly basis
• Daily and monthly sales reporting-
• Telesales Officer must report sales to Telesales Team Leader on a daily basis.
• Telesales Officer must report lessons learned and trends identified during month
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
• Ensure 100% upselling of appliances
• Seeking opportunities to learn and develop within ENGIE ENERGY ACCESS-KENYA and through training
• 70% of weekly utilization target achieved

Knowledge And Skills

Qualifications:

• A university diploma or it's equivalent from a from a recognized institution

Requirements

• Proven track record of going above and beyond to get the job done
• Excellent verbal communication skills, ability to communicate with many different types of people
• A person that does not give up after facing challenges
• A person eager to grow and learn
• Commercial acumen and ability to sell
• Capacity to innovate and create new sales and marketing processes
• Ability to build relationships and work in a fast-growing start-up environment
• Drive to make every sale an excellent customer experience
• Self-starter with a passion for Mobisol´s vision to plug in the world
• Fluency in the CO language; fluency in English is a plus

Language(s):

• English
• Kiswahili

Technology:

• Experience in technology required for the role