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  • Posted: Aug 25, 2020
    Deadline: Sep 8, 2020
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    Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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    Network Engineer – UC Systems

    Networks and Unified Communications System Engineer reports to the ICT Infrastructure manager. The engineer supports the business to ensure effective service delivery on Contact Centre &, Unified Communication for the bank.

    The Unified Communications convergence systems engineer operations support the bank in areas including  but not limited to real-time, enterprise communication services such as Data, voice, IP telephony, audio and video, desktop sharing, instant messaging, integrated voicemail, email, SMS and fax over converged networks.

    Job Responsibilities/ Accountabilities:

    • Demonstrating subject matter expertise on management, operation and integration of Contact Centre Systems and Unified Communications.
    • Designing, configuration, implementation and support of the Contact Centre and its related systems, agents and endpoint stations provisioning in the bank.
    • Direct responsibility and accountability for completing assigned business plan and project work assigned by the Infrastructure manager.
    • Investigating business processes and translating business functions into technical specifications, building templates for level 1 team to supporting data, Unified Communications, LAN/WAN and convergence systems.
    • Ability to manage, verify, and troubleshoot enterprise communication services in the bank such as Data, voice, IP telephony, audio, and video, desktop sharing, instant messaging, integrated voicemail over converged wired and wireless networks
    • Implementation of  a variety of networking technologies including but not limited to TCP/IP, DHCP, TFTP, VLAN, QoS, VOIP, MPLS, voice applications, IP Gateways, Call Center, IP Soft phone, Call Management, Voice Messaging in the bank.
    • Troubleshooting and resolving data and Unified Communications infrastructure problems including full restoration with change control.
    • Play the technical lead role by designing and implementing solutions for integrating with 3rd-party business partners.
    • Manage software/firmware for bank’s network and unified communication equipment for reliability, security, and availability.
    • Creation and maintenance of accurate repository of all data and Unified Communications Asset inventory, network and architectural designs documentations in the bank.
    • Collaborate with bank and third party network infrastructure team on network design, planning and migration for network, security, Unified Communications infrastructure to create scalable, secure, solutions strategic for the bank.
    • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    • Performing  installation, configuration, management and operation of Unified enterprise communication services in the bank such as Data, voice, IP telephony, audio, and video, desktop sharing, instant messaging, integrated voicemail over converged networks.
    • Collaborating and coordinating with service providers and business partners for testing, tracking issues, follow-up and tuning new functionality to meet organizational requirements.
    • Offering technical advice to the business in evaluating hardware and software products on IP Telephony and unified communications initiatives in the bank.
    • Managing & enforcing of SLA levels with the relevant systems service providers/vendors.

    Qualifications

    Essential Knowledge

    1. Good working knowledge and with basic experience of computers, servers, storage, operating systems, programming and generally good knowledge of the OSI model layers.
    2. Demonstrated understanding of network implementation concepts including switching VLANs to segmentation, routing, IP sub-netting, unicast, multicast, broadcast, , DHCP, access control lists, routing protocols, encryption, authentication, and/or IP packet forwarding.
    3. Mandatory knowledge and two years experience in basic networking technology especially routing and switching technology facets of design, build, configuration and troubleshooting.
    4. Working experience with design, implementations & Support, of infrastructure support system such as directory systems e.g. Active Directory, DHCP, DNS, NTP, PKI, virtualization.
    5. Solid experience in a professional support role managing voice technologies eg ISDN, SIP,H323, analogue, GSM, wired and wireless LAN/WAN technologies, LAN/WAN security.
    6. Good knowledge of ICT Service  and  project management practices such as ITIL, Prince II.
    7. Solid technical experience with major Unified Communication technologies and technology providers e.g Microsoft, Avaya and Cisco.
    8. IPT Application Enablement Services, Contact Center, Contact Recording and Quality Monitoring, and CTI technologies.
    9. At least 5 years’ experience in a busy contact centre and convergence system environment.

    Key Critical Competencies

    • High personal integrity, self-motivation, accountability.
    • Strong grasp of technology impact on business awareness.
    • Excellent and effective communications skills, both orally and in writing.
    • Able to work independently, without direct supervision.
    • Strong technical, analytical and problem solving skills in a complex environment.
    • Well-developed system architecture planning, design implementation and support skills.
    • Customer service and results oriented attitude with excellent interpersonal skills.
    • Ability to quickly learn, work effectively within a business or technical team.
    • Culture sensitivity.

     Requirements:

    1. Bachelor’s in any computing discipline ( Science/Engineering), from an accredited institution.
    2. Professional Certifications MCITP, CCNP voice, CVE, MCSE, ITIL, Avaya Aura Communication manager (R6 and above) implementation and support certifications
    3. Experience with large enterprise IP networks and related networking equipment
    4. Knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)
    5. Certifications in Cisco switches, media gateways – routers, Cisco/Tandberg and Polycom Video equipment, Cisco and Polycom Immersive Technology and Microsoft Lynch
    6. Certifications in CCNA, CCNP voice, CVE, MCSE or ITIL
    7. Good working knowledge of collaborations systems e.g. Teams, Zoom, WebEx
    8. Working knowledge of cloud/public media Streaming solutions e.g. Google, Facebook
    9. Good working knowledge of display systems and various conversions for different endpoints.
    10. Strong knowledge of data, security, & operations regulations and their application including ISO, HIPAA, PCI-DSS and other applicable regulations.

    go to method of application »

    Network Engineer – Security Systems

    Description

    The Network Security Engineer designs, configures, deploys and maintains the comprehensive enterprise network security infrastructure with active participation in security reports and audit responses ensuring the bank is compliant with all applicable regulations.

    Job Responsibilities/ Accountabilities:

    • Design,configure, deploy, and maintain the state enterprise network security infrastructure
    • Analyze problems, recommend solutions, products, and technologies to meet business objectives.
    • Evaluates and performs planning, testing, and implementation of software and hardware upgrades.
    • Actively protect bank information technology assets and infrastructure from external or internal threats and ensure that the bank complies with statutory and regulatory requirements regarding information access, security and privacy.
    • Implement firewall solutions to properly secure bank data and provide consultation on all new firewall implementations, firewall configuration changes, and projects requiring security operational support.
    • Assist the end-user, other IT professionals, and external customers in requesting security variances and implementation of subsequent configuration change requests.
    • Recommend best security practices to achieve stated business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve desired end results
    • Assist in incident response for any breaches, intrusions, or fraudulent activities.
    • Monitor systems for any anomalies, proper updating, and patching. This includes issues raised by information security teams.
    • Maintains system documentation and configuration data for regulatory and audit purposes.
    • Coach and guide Service Desk and Desk Side Support technicians in their incident response, directing incident first responder actions, and appropriately escalating issues.

    Qualifications

    Essential Knowledge

    • Good working knowledge and with basic experience of computers, servers, storage, operating systems, programming and generally good knowledge of the OSI model layers.
    • Demonstrated understanding of network implementation concepts including switching VLANs to segmentation, routing, IP sub-netting, unicast, multicast, broadcast, , DHCP, access control lists, routing protocols, encryption, authentication, and/or IP packet forwarding.
    • Mandatory knowledge and two years experience in basic networking technology especially routing and switching technology facets of design, build, configuration and troubleshooting.
    • Working experience with design, implementations & Support, of infrastructure support system such as directory systems e.g. Active Directory, DHCP, DNS, NTP, PKI, virtualization.
    • Detailed knowledge and experience with Open Short Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), and Border Gateway Protocol (BGP), MPLS.
    • Direct work experience with the design and implementation of 802.11 wireless networks.
    • Working knowledge with one or more of security equipment namely Next Gen Firewalls, Web Application Firewalls, Intrusion Prevention Systems, Identity Services Engine, Packet Shaping, Web Gateways (proxies) e.g. Checkpoint,Palo Alto, Ironport, Source fire, Cisco, Juniper, F5. 

     Key Critical Competencies

    • High personal integrity, self-motivation, accountability.
    • Strong grasp of technology impact on business awareness.
    • Excellent and effective communications skills, both orally and in writing.
    • Able to work independently, without direct supervision.
    •  Strong technical, analytical and problem-solving skills in a complex environment.
    •  Well-developed system architecture planning, design implementation and support skills.
    • Customer service and results oriented attitude with excellent interpersonal skills.
    • Ability to quickly learn, work effectively within a business or technical team.Experience in Project Implementation & User Training. 
    •  Culture sensitivity.

    Requirements:

    • Bachelor’s Degree in any computing discipline (Science/Engineering), from an accredited institution.
    • Industry accepted Certification or equivalent  from Technologies providers such as Cisco, Checkpoint, F5, Brocade, HP, Oracle, e.g. CCNP/CCIE Routing & Switching, CCSA/P/E, f5-CTS,N+,A+
    • Strong knowledge of data, security, & operations regulations and their application including ISO, HIPAA, PCI-DSS and other applicable regulations.
    • Supervisory/Project experience on Enterprise Network Systems; with at least: 
      • 5 years’ working experience in network systems (Routing and Switching)  
      • 3 years’ working experience with policy-based Network Security systems (Firewall, WAFs NAC, IPS, Load balancers, PKI, Web Proxys etc)  
    • Good working knowledge and experience with international standards e.g ISO, PCI-DSS 

    Method of Application

    Use the link(s) below to apply on company website.

     

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Average Salary at Equity Bank Kenya
KSh 67K from 66 employees
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