Jobs at Fairmont Hotels & Resorts

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent at the Fairmont The Norfolk, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
• Processing all external and internal calls by redirecting calls or directly assisting the caller
• Answer email and texting inquiries in a timely manner
• Pre-arrival communication email templates
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Maintaining accurate records of guest calls to maintain data integrity
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Liaise with Sales and other departments as required
• Understanding of the hotel’s emergency procedures and dispatching as required
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Prior experience working with Opera or a related system an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Flexibility to work weekends and holidays as needed
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont The Norfolk Grooming Guidelines

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As a casual member of the Fairmont Mara Safari Club Team, you are essential to the success of the Security operation. Our team is passionate about developing innovative, focused, and thoughtful individuals that will use a guest-focused approach in all applications of their job functions. Together, we shape an environment that cultivates talent and growth. Our culture distinguishes the quality of our services and offerings in the world’s ever changing hospitality landscape. We are part of an evolution where every detail matters, especially in our interactions. We pledge to be an inspiration to others, in our drive to being the best versions of ourselves in everything we do. Your dynamic attention to detail, focus, and enthusiasm will make our guests feel unique and valued.

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Escorting guests to their destination at nighttime
• Responsible for switching off unnessary lights and on necessary lights at the same time.
• Ensure colleague transport trips are recorded and control done correctly
• Safeguard guest and colleagues property
• Manage and control walkie talkies
• Proper patrols in the camp

Your experience and skills include:

• Passionate about maintaining a clean and safe working environment
• Understanding of food safety and hygiene
• Ability to perform job specifications with attention to detail, speed and accuracy