Jobs at Flexi-Personnel

DUTIES AND RESPONSIBILITIES

• Formulate and implement the business ICT strategies that are aligned to support corporate goals and objectives.
• Establish and direct the strategic and tactical goals, policies, and procedures for the ICT department.
• Participate in strategic and operational governance processes of the company as a member of the senior management team.
• Identifying and driving opportunities for the appropriate and cost-effective investment of financial resources in IT systems.
• Ensure implementation of appropriate digital & information governance systems which conform to legal and regulatory requirements and fit within the wider governance structure of the company.
• Develop, track, and control the information technology annual operating and capital budgets.
• Direct development and execution of the company’s ICT disaster recovery and continuity plan; ensure that disaster recovery plans are in place for all digital services and that these are routinely tested, weaknesses identified, and appropriate improvement plans developed and implemented.
• Develop and maintain an appropriate IT organizational structure that supports the needs of the business.
• Develop, implement and maintain customer service platforms to achieve effective service delivery.
• Participate in vendor contract negotiations for all software and hardware purchased for the company and ensure all acquisition and maintenance contracts are favourable to the company.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Champion information behavioral changes and digitization across the company so that data and information is valued, owned, appropriately managed, quality improved and better exploited in a timelier manner.
• Oversee monitoring and tracking of individual and department performance against established productivity and quality metrics.
• Enhance the technical expertise of staff and ensure there is systematic and adequate on-the-job training.
• Keep updated with trends, changes and best practices.

QUALIFICATION, EXPERIENCE, AND SKILLS

Minimum Qualifications:

• A Bachelor’s degree preferably in Computer Science, Information Technology or any IT related field.
• A Master’s degree in a Business-related field is an added advantage.
• Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage.

Experience:

• At least 8 years' experience with not less than 3 years in a senior management position in a wide area network with recent responsibilities in IT infrastructure development.
• Experience in the design, implementation and commissioning of ERP systems will be a plus.
• Demonstrate an understanding and appreciation for all aspects of IT through progressive involvement in the application of ICT to business processes.
• Creates customer-focused transformation projects and develops customer-centric products.
• Learns from a large network of friends, associates and mentors.
• Focuses on the ‘why’ of technology.
• Builds high-achieving cross-functional teams.
• Proven ability to quickly grasp business risks and make sound decisions.
• In-depth knowledge of applicable laws and regulations as they relate to ICT.

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DUTIES AND RESPONSIBILITIES

• To be the single point of contact for the company on claims and manage the claims resolution process.
• Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.
• Determining and delegating claims settlement authorization within the company
• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
• Conduct audits of the claims process with a view to improving efficiency and participant experience.
• Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
• Assists in the coordination of third-party service providers in all claims processes.
• Participates in training and/or mentoring of departmental staff
• Develops, analyzes and reports KPIs useful in measuring team performance as well as the effectiveness of the claim’s operations.
• To maintain a verifiable claims register.
• Coaching and mentoring Claims team members to improve participant experience and practices for claim quality assurance.
• Report to CEO on service standards and compliance requirements with IRA
• Review complex claims cases with a view of resolving them amicably.

Management Responsibilities

• To be responsible for the set-up, management, and coordination of the claims department.
• Supervise & review the performance of the Claims Department and other administrative matters within the department.
• To be responsible for the coordination of outsourced specialists.  
• To report to the CEO and the Board on claims management performance.
• Participate in the review of SLA agreements with 3rd Party providers.

QUALIFICATION, EXPERIENCE, AND SKILLS

Minimum Qualifications:

• Bachelor’s degree in any business-related field.
• Excellent reporting skills.

Experience:

• Minimum of Six (6) years of work experience
• 3 years of working experience in a similar role.

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DUTIES AND RESPONSIBILITIES

Security Responsibilities

• Respond to all aspects of emergency responses to provide assistance to employees and customers and where necessary act as the command and control for the incident.
• Conduct daily / weekly / monthly checks for all safety and security equipment.
• Train store employees on the application of emergency procedures in crisis situations as per the guidelines.

Policies and Procedures

• Implement the safety and security policies and procedures in the store.
• Enforce security/safety policies and ensure that security officers' post instructions are followed, established patrols are completed, and adequate reports and logs are filed daily and weekly as per the company policies.
• Maintain strict compliance with the law and company policies concerning shoplifters' handling, searches and seizures, and the preservation of evidence.

Investigations

• Identify potential safety and security risks and report to management.
• Support investigations on cases such as employee theft, breach of ethics, corruption and violations of the company policies, procedures and code of conduct.
• Identify theft trends within the assigned store, enforce theft handling procedures and improve the theft-catching rate of employees and customers.
• Perform routine monitoring and review the video surveillance footage to ensure compliance with all policies and procedures during the day.
• Participate in Loss Committee meetings and ensure action plans are prepared and implemented to reduce shrinkage.

Reporting

• Document any reports related to risk within the store.
• Communicate with the store manager daily and weekly regarding safety & security issues/changes that need to be implemented.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow the company’s corporate policies and relevant procedures and instructions.

DEFINITION OF SUCCESS

• Resolved/apprehended criminal cases.
• Reduced physical shrinkage.
• Maintenance of security assets.

COMPETENCIES, EDUCATION QUALIFICATION, AND SKILLS

Education Qualification:

• Bachelors’ Degree in Criminology, Security Management, Military Studies, Law Enforcement or any closely related field.

Minimum Required Experience:

• 2+ years of related experience
• Retail industry working experience is an added advantage.