Jobs at Flexi-Personnel

ROLE PURPOSE

The Security Risk and Compliance Manager is responsible for ensuring a safe and secure working environment for all employees, visitors, and customers by implementing security operations to mitigate risks. The role holder will also be responsible for ensuring all efforts are made to identify and reduce security breaches at the store level.

DUTIES AND RESPONSIBILITIES

Risk Management

• Ensure the implementation of safety and security policies and procedures in stores.
• Conduct investigations on cases such as employee theft, breach of ethics, corruption and violations of MAF Retail policies, procedures and code of conduct, ensuring that proper evidence is acquired, preserved, corroborated and documented, as per the company investigations guidelines and in respect of the local laws.
• Implement emergency procedures in crisis situations as per the set guidelines; facilitate employee emergency preparedness education and training programs
• Proactively respond to all aspects of emergency responses to provide assistant to employees and customers and where necessary act as the command and control for the incident.
• Maintain strict compliance with the law and company policies concerning shoplifters handling, searches and seizures, and the preservation of evidence.
• Develop and maintain partnerships with regulatory bodies, local law enforcement authorities (e.g. Police, Civil Defence, etc.)
• Participate in Loss Committee meetings and ensure actions plans are prepared and implemented to reduce shrinkage.
• Monitor the strict adherence to HSE Policies.

Maintenance Activities

• Conducting regular checks and audits for the safety and security systems such as (Fire alarms systems, firefighting equipment’s, CCTV, Intrusion alarm, access control, EAS, radios) in the store to ensure continuous functionality.
• Ensure a clean and safe shopping environment for customers.

Reporting

• Communicate with the Store Manager, District and Country Risk and Compliance managers advised of risk, security, compliance and emergency issues that could impact on business operations.
• Prepare reports documenting all significant events and investigations, crimes and violations committed, thefts, security lapses and safety hazards.
• Review and ensure the proper documentation of any reports related to risk within the store.

Human Capital Responsibilities

• Assist with implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements.
• Develop and implement on the job-training for the team.
• Provide inputs for the development of annual manpower plan.
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures.

QUALIFICATION, EXPERIENCE, SKILLS AND TRAITS

• Bachelors’ Degree in Criminology, Security Management, Military Studies, Law Enforcement or any closely related field.
• Demonstrated high-level skills in management.
• Excellent interpersonal and communication skills (oral and written).
• Ability to manage individuals and groups.

Minimum experience

• 3+ years of professional experience in a similar role, with at least 2 years of experience in a retail set up.
• Previous experience in Law Enforcement, Military, and/or Investigations is preferred.  

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ROLE PURPOSE

The Store Human Capital Manager is responsible for facilitating key Human Capital activities on a store level. The role holder is also responsible for supporting employees with issues pertaining to general employee relations, HC policies and procedures, and administrative requests.

DUTIES AND RESPONSIBILITIES

Recruitment

• Initiate recruitment requisitions and coordinate with the Head Office to fulfil recruitment requirements.
• Work closely with Store Manager and Head Office to select candidates whenever required.
• Coordinate and communicate internal transfers between stores and facilitate logistical requirements.
• Participate in the on boarding and induction process for all employees.

Employee Relations and Administration

• Address employee concerns, investigate grievances and conflicts and take necessary remedial action to manage employee relations.
• Ensure the efficient delivery of HC services to employees, in cooperation with the Head Office
• Work closely with Head Office to administer the preparation of employment contracts to ensure that all contracts released are in line with defined guidelines.
• Ensure timely renewal of contracts for all the employees.
• Participate in conducting exit interviews employees and oversee the handover of company assets.
• Verify and validate payroll data and documents and carry out regular audits to ensure its accuracy.
• Ensure the compensation and benefits are administered to all employees.
• Ensure implementation of policies and procedures regarding hygiene, safety and security, for accommodation facilities in order to maintain adherence to organizational requirements.

Training and Performance

• Coordinate training programs with internal stakeholders and other training providers as per requirements to ensure employee talent development.
• Ensure training programs and initiatives contribute to the progress of the stores’ customer service level.

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements.
• Develop and implement on the job-training for the team.
• Provide inputs for the development of annual manpower plan.
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures.

QUALIFICATION, EXPERIENCE, SKILLS AND TRAITS

• Bachelor’s degree in Business Administration, Human Resources, or CHRP-K.
• Demonstrated high-level skills in management (experienced communicator, proven ability to build capacity.
• Excellent interpersonal and communication skills (oral and written)
• Ability to manage individuals and groups.
• Ability to measure training effects.
• Strong and pragmatic problem solving, along with analytical capabilities.

Minimum experience

• Minimum 5 years of relevant experience in a Human Capital supervisory role.
• Experience in a retail business set up or industry will be an added advantage.