Store Human Capital Manager at Flexi-Personnel

ROLE PURPOSE

The Store Human Capital Manager is responsible for facilitating key Human Capital activities on a store level. The role holder is also responsible for supporting employees with issues pertaining to general employee relations, HC policies and procedures, and administrative requests.

DUTIES AND RESPONSIBILITIES

Recruitment

• Initiate recruitment requisitions and coordinate with the Head Office to fulfil recruitment requirements.
• Work closely with Store Manager and Head Office to select candidates whenever required.
• Coordinate and communicate internal transfers between stores and facilitate logistical requirements.
• Participate in the on boarding and induction process for all employees.

Employee Relations and Administration

• Address employee concerns, investigate grievances and conflicts and take necessary remedial action to manage employee relations.
• Ensure the efficient delivery of HC services to employees, in cooperation with the Head Office
• Work closely with Head Office to administer the preparation of employment contracts to ensure that all contracts released are in line with defined guidelines.
• Ensure timely renewal of contracts for all the employees.
• Participate in conducting exit interviews employees and oversee the handover of company assets.
• Verify and validate payroll data and documents and carry out regular audits to ensure its accuracy.
• Ensure the compensation and benefits are administered to all employees.
• Ensure implementation of policies and procedures regarding hygiene, safety and security, for accommodation facilities in order to maintain adherence to organizational requirements.

Training and Performance

• Coordinate training programs with internal stakeholders and other training providers as per requirements to ensure employee talent development.
• Ensure training programs and initiatives contribute to the progress of the stores’ customer service level.

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements.
• Develop and implement on the job-training for the team.
• Provide inputs for the development of annual manpower plan.
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures.

QUALIFICATION, EXPERIENCE, SKILLS AND TRAITS

• Bachelor’s degree in Business Administration, Human Resources, or CHRP-K.
• Demonstrated high-level skills in management (experienced communicator, proven ability to build capacity.
• Excellent interpersonal and communication skills (oral and written)
• Ability to manage individuals and groups.
• Ability to measure training effects.
• Strong and pragmatic problem solving, along with analytical capabilities.

Minimum experience

• Minimum 5 years of relevant experience in a Human Capital supervisory role.
• Experience in a retail business set up or industry will be an added advantage.