Jobs at Flexi-Personnel

• Our client is looking forward to recruiting Customer Service Associate to support in end-to-end order execution, from SAP/ERP entry to on-time delivery. The role requires coordinating with sales, logistics, and international trade teams, resolving customer issues, and supporting sales growth. The Ideal candidate should have experience in export-import processes, strong problem-solving skills, and a customer-focused approach.

PRIMARY DUTIES

• Order Management
• Coordination between customers and sales representatives for arranging Customer Purchase orders on time.
• Entering the orders in SAP/ERP. Hands-on experience on existing ERP/SAP - OTC T codes and reports will be added advantage.
• Coordination with cross functional departments for arranging on time shipment dispatches. (Coordination with planning, warehouse, Quality, finance, etc.) 
• Manage all aspects of order cycle to ensure customer satisfaction and hassle-free interface with local & Overseas customers.
• Liaise regularly with other functions such as Finance, Logistics, Planning, Operations, & Sales, to ensure SIFOT delivery to our customers.

Customer Relations

• Considered expert in problem solving related to customer service issues.
• Build and/or improve lasting relationships with customers through knowledgeable communication.
• Exercise independent judgment and ownership in performance of duties.  Proactively seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
• Responsible for promoting and training customers on all ecommerce tools and solutions.  Maintain and seek understanding of existing and new ecommerce solutions.
• Document and initiate dispute resolution process as appropriate to ensure customer satisfaction.  Engage sales or customer service management for assistance.
• Independently monitor and enforce material allocations with customers while maintaining positive customer relations.

Sales Support

• Partner with sales to achieve sale growth initiatives and company value propositions.
• Assist Sales in meeting sales goals.
• Ability to handle assigned projects in addition to daily tasks independently.
• Support Sales on Customer code creation, Item code creation, Price Locks & other SAP issues.

EXIM

• Possess strong Export / Import / International trade entire process knowledge.
• Ensure for all freight forwarding / Custom House Agent activities pertaining to international trade, this includes container booking, complete coordination with freight forwarding, Customs house agents and if needed Custom department.
• Ensure negotiations with shippers, agents & freight forwarder for freight costs.
• Ensure to check for opportunities for lowering the cost of the freight forwarding and shipment charges.
• Make sure the Export document requirements in line with customs requirements.
• Keep track of invoices and submit to Finance and prepare reports.
• Ensure that shipments follow the local laws and regulations governing the export industry.
• Issues related to time zone delays also need to be dealt with.
• Comply with the rules and regulations of the home country as well as the exporting country.
• Track and control for delays that may occur during the export and import process.

Customer Focus

• Seeks to understand and include customer requirements in all operational plans and activities.
• Ensures effective follow up, responsiveness and feedback to ensure customer requirements are being met.
• Ensures customer and community service standards are considered in all operational activities.
• Handle customer complaint process as per company established process.

Other

• Interface with finance to resolve any customer credit issues to ensure timely shipment, seeking assistance as needed.
• Review statutory requirements as needed, Report irregularities. 
• Adhere to all Health and Safety rules and ensure that all Health and Safety procedures are properly followed by all members of staff.  Follow Company EHS procedures.
• Ensure that clean desk policy at Work area. 

MINIMUM REQUIREMENTS

• Must have handled core End to End process management of Order execution, right from booking the order in system and till end customer delivery, including documentation.
• Candidate should have well versed knowledge on all documentation part needed for order execution. Should be a good document reader.
• Candidate should have worked independently on document creation under various terms of dispatch and payment including Letter of credit.
• Min 3 to 5 years customer service / Sales orders execution (Order to dispatch), of which the majority work experience should be related to end-to-end order management & International business Activities.
• Ability to do multitask & ready to accept new challenges.
• Action oriented and high energy to work in a challenging, changing, and flexible environment.          
• Ability to prioritize and manage workload to meet customer demands and deadlines.
• Excellent verbal and written communication skills.
• Possess professional demeanor in a dynamic work environment.
• Ability to maintain composure in stressful situations.
• Intermediate PC skills; include Microsoft Office suite, and SAP OTC module.
• Strong problem-solving skills and ability to make decisions independently.

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The successful candidate will be responsible for aligning business objectives with management and employees and be the link between HR department and the business. They will be the Talent acquisition Lead for the Bank, oversee the learning and development of staff and be responsible for tactical and operational execution of the various human resources strategies and initiatives in line with internal HR policies and regulations, working in collaboration with the different lines of business.

DUTIES AND RESPONSIBILITIES

• Formulating and implementing human resources strategies to support business plans.
• Developing talent strategies and plans to attract, recruit and on-board talents to meet current and future business needs.
• Coordinating and managing employee learning and development programs to enhance employee competence in delivering the business strategy.
• Implementing strategies to enhance employee engagement and productivity within the work force.
• Ensuring a safe and conducive working environment in compliance with relevant legislation.
• Developing, managing, and monitoring HR budgets.
• Structure and implement productive manpower plans at the lowest cost thus attaining profit per head ratio against the defined strategy roadmap.
• Proactively drive and support delivery of HR processes, engagement initiatives and issues that will ensure productivity and mitigate staff turnover driven by labor market environment.
• Partner with the leadership team on functional business issues and organizational change, leading on planning specific HR strategies to meet business goals.
• Act as a point of contact for employees, supporting management/supervisors with employee issues.
• Support in implementation of HR policies and procedures.
• Manage and support staff performance appraisals in partnership with respective supervisors.
• Ensure compliance with regulatory requirements and internal policies.
• Conducting training needs analysis across teams and working with supervisors to provide solutions.
• Provide general support to the HR and Admin department and participate in ad-hoc HR projects as and when needed.
• To perform any other duty as assigned in line with the organization goals and objectives.

EDUCATION QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor’s degree in human resource management or a related field.
• Higher Diploma in Human Resources Management.
• Completed or ongoing CHRP certification.
• Member of IHRM.
• 4+ years of experience in HR roles with focus on Talent Acquisition and Learning and development in the Banking Industry.
• Knowledge of Employment and Labor laws.
• Possess a high degree of emotional intelligence and interpersonal skills.
• Be adept at problem solving, including being able to identify issues and resolving them in a timely manner.
• High level of confidentiality and integrity.
• Good people management skills.
• Attention to detail.
• Conscious of data accuracy and completeness.