Jobs at FlyFlat

Responsibilities:

Client Engagement & Luxury Travel Support

• Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals.
• Provide white-glove customer service tailored to VIP travelers.
• Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences.
• Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation.

Operations & Collaboration

• Work closely with Concierge I team members and Sabre agents to fulfill client requests.
• Maintain and optimize affiliate relationships and balances.
• Process billing, credit card payments, authorizations, and refunds.
• Collaborate with the accounting team on end-of-month billing and reporting.

Process Improvement & Brand Development

• Enhance customer service workflows, ensuring a consistently exceptional client experience.
• Improve internal process documentation and training materials to streamline operations.
• Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.

Qualifications

• Passion for international travel and luxury experiences.
• 2+ years of experience directly dealing with customers via email, SMS, and chat apps.
• Strong customer service and communication skills, with an ability to manage VIP clients.
• Highly responsive to emails, WhatsApp, and Telegram messages.
• Ability to work independently and handle high-pressure situations.
• Strong analytical ability, attention to detail, and proficiency with analytical tools.

go to method of application »

Responsibilities:

Client Relationship Management

• Manage the full lifecycle of client engagement: outreach, flight strategy, consultative sales, and closing.
• Serve as the primary point of contact for your clients—crafting itineraries, guiding booking decisions, and resolving issues.
• Maintain and grow client relationships by re-engaging past clients and following up on new leads.
• Be the emergency contact for clients when needed, especially for time-sensitive travel matters.

Sales and Strategy Execution

• Use your knowledge of routes, loyalty programs, and luxury flying to provide optimal travel options.
• Collaborate with internal concierge and operations teams to deliver seamless service.
• Proactively apply judgment, empathy, and problem-solving to complex or urgent situations.
• Improve communication and conversion strategies to drive consistent growth in you book of business

Qualifications

• Have 3+ years of experience in luxury service or selling high-ticket items
• Strong knowledge of premium travel, airlines, loyalty programs, and global destinations.
• Outstanding communication skills—warm, clear, persuasive across email, text, and voice.
• Ownership mindset: proactive, solution-oriented, and results-driven.
• High integrity and discretion—you’ll manage sensitive and high-value transactions.

go to method of application »

Responsibilities:

End-to-End Product Design

• Lead design across FlyFlat’s booking platform and internal tools, owning the full design lifecycle from discovery to polished UI.
• Conduct user research and testing to inform product direction and iterate on solutions.
• Translate complex systems into intuitive, user-centered experiences.
• Develop and maintain a coherent design system and visual identity across all touchpoints.

Cross -Functional Collaboration

• Work directly with the Head of Product, Head of Growth, CEO, and cross-functional teams to align design with product vision.
• Partner with Sales and Growth teams to create product-aligned assets that support the full user journey.
• Help foster a culture of design excellence and customer-centric thinking across the company.

Strategic Leadership & Impact

• Shape product vision, strategy, and design culture from an early stage.
• Take a proactive approach to problem-solving, pushing forward bold ideas that contribute to FlyFlat’s scaling efforts.
• Serve as a design leader and hands-on contributor in a fast-growth startup environment

Qualifications

Required

• 5+ years of experience designing and shipping high-quality digital products.
• Proven experience designing complex systems and simplifying them for great user experience.
• Strong proficiency with Figma and at least one modern prototyping/collaboration tool that leverages AI.
• Ability to own the full design process—from research and wireframes to high-fidelity interaction design.
• Deep understanding of user-centered design principles, interaction design, and visual hierarchy.
• Excellent written and verbal communication skills to present design rationale across stakeholders.

go to method of application »

As a Senior Python Web Developer, you will take a leadership role in building and optimizing our backend systems using Django and FastAPI. You’ll architect robust web applications, guide best practices, and work alongside a high-performing team to deliver scalable, maintainable solutions. This is a unique opportunity to influence FlyFlat’s technical direction and product evolution in a company with proven product-market fit.

Responsibilities:

Technical Development & Architecture

• Lead backend development using Django and FastAPI.
• Architect scalable, high-performance web applications.
• Design and maintain reliable, secure, and maintainable APIs.

Code Quality & Best Practices

• Set and enforce technical standards across the Python codebase.
• Conduct thorough code reviews and mentor junior developers.
• Implement testing strategies and CI/CD pipelines for continuous quality.

Cloud Infrastructure & DevOps

• Optimize cloud infrastructure, primarily on AWS and/or Heroku.
• Apply infrastructure best practices including containerization and microservices when needed.

Team Collaboration

• Work closely with product managers and designers to build features that align with business goals.
• Collaborate cross-functionally in agile workflows, contributing to sprint planning and retrospectives.

Innovation & Technical Growth

• Research and evaluate new tools and frameworks to enhance our tech stack.
• Contribute to shaping FlyFlat’s long-term technical roadmap.

Requirements

Must-Have Skills & Experience

• 5+ years of hands-on Python web development experience.
• Strong expertise with Django and FastAPI.
• Proficient in PostgreSQL and ORM frameworks.
• Solid understanding of front-end technologies.
• Advanced Git and collaborative development workflows.
• Familiarity with Agile methodologies and CI/CD.
• Excellent communication and problem-solving abilities.
• Proven ability to balance technical excellence with business priorities.