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  • Posted: Mar 22, 2023
    Deadline: Not specified
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    Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
    Read more about this company

     

    Human Resource Manager - Employee Relations

    Job Purpose

    To promote, maintain and manage employee relations and well-being to support positive employment culture and advise management and HR team on employment relations issues.

    Key Responsibilities of the job:

    • Develop and implement employee relations strategies, policies and processes including grievance handling, discipline, dispute resolution, and code of conduct execution and employee welfare.
    • Promote effective communication with employees and key stakeholders to build positive relationships, employee involvement and commitment.
    • Review and share ER performance tracker with other departments.
    • Recommend and organize recreational social activities.
    • Ensure the maintenance of HRIS and leave management.
    • Ensure compliance to company policies, the country’s labor laws and the collective bargaining agreement (CBA) in implementing the employee exit / separation and welfare compensation process.
    • Oversee the separation process
    • Ensure the staff medical and pension schemes are up to date
    • Handle and maintain the scholarship scheme ensuring adherence to the policy.
    • Oversee development and implementation of wellness programs.
    • Ensure compliance to environment, health and safety standards and policy requirements for continuous improvement.
    • Conducts research on union related matters and serves on negotiations teams as needed.
    • Contribute ER content to the organization communication platforms
    • Participate in the implementation of EHS / ISO and good housekeeping standards.

    Academic and/or Professional Qualifications:

    • Bachelor’s Degree
    • Diploma in HRM
    • Member of IHRM.

    Job skills and attributes

    • Sound Knowledge of Labour and Employment Laws and Regulations
    • Performance management skills
    • Leadership skills
    • Communication and interpersonal skills
    • Cultural Awareness
    • Planning and organizational skills
    • Counselling skills

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    Digital Marketing Assistant

    Key Responsibilities:

    Social Media (Publishing)

    • Create and maintain Content Calendars in collaboration with the content manager, including writing and creating Facebook, Instagram, Twitter and Tiktok posts.
    • Post relevant content in accordance with Content Calendar.
    • Grow the audiences, engagement and reach month on month across all social media channels.

    Moderation

    • Review user generated comments and posts in a quick and timely manner.
    • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience, providing mandatory weekly moderation reports as per the digital code and an asset register of all UGC permissions requests .
    • Enforce the platform Social Media Guidelines, Digital Code & Marketing Code as defined by the brand.
    • Manage & Escalate User Generated Content, where appropriate, to different stakeholders.

    Listening & Reporting.

    • Utilize social listening tools to generate insights that guide content creation for the brands & offline brand activities where necessary.
    • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization.
    • Able to listen, monitor & identify potential risks that may lead to negative sentiment.
    • Provide Monthly and campaign Social Listening Reports.

    Content Creation.

    • Assist with creation, conception, and presentation of digital campaign work.
    • Ensuring that community strategy supports overall brand goals and objectives

     Onsite

    • Owning the website front-end from A-Z, with a strong eye for details - everything on the website is your responsibility.
    • Daily health-check of the website and app to ensure quality and user experience.
    • Driving the optimization of overall Conversion Rate and key Onsite KPIs across all devices and Onsite channels - desktop, mobile and app.
    • Working with teams (Design, Marketing, Operations, etc.) across the company to coordinate, evaluate and implement onsite requests.
    • Create and maintain an onsite asset plan – Detailing banners, product floors etc. On a campaign-by-campaign basis.
    • Coordinate with marketing and commercial teams to ensure all relevant campaigns and the associated products are accessible through the site throughout the campaign period in line with industry best practices.
    • Ensure product images and descriptions are created and uploaded correctly reflecting best in class standards for E-commerce
    • Sense check and provide final approval on descriptions and images for all new and existing products being published on the site.
    • Maintain a good understanding of product conversion rates and adjust the site on a daily basis in line with the commercial teams’ ambitions to ensure the highest possible return on revenue.
    • Be the internal champion for onsite customer experience and suggest improvements aimed at improving the overall customer experience.
    • Work hand in hand with the creative department to create onsite assets that meet the highest industry standards for click through and conversion rates Overall.
    • Assist the Digital Marketing Manager with any additional tasks
    • Be a proactive and engaged member of the marketing team.
    • Share creative and innovate ideas on how to better engage and convert customers.
    • Be internal and external brand spokesman championing the core values of the company and the benefits of using the product.

    Requirements

    • BA/BS degree or equivalent work experience from Top Business / Engineering Schools and Universities.
    • Experience in management consulting, venture capital, company creation or category management (retail) would be appreciated.
    • Proficiency in MS Office and Excel.
    • Ability to analyze data sets to make strategic decisions.
    • Active and well-rounded personal presence in social media, with a command of each network and their best practices.
    • Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions.
    • Proficiency in using social media software (e.g. Hootsuite, Later, Hubspot) to monitor social media conversations. You will be our ear to the ground to route the appropriate marketer, sales rep, and/or support rep to social conversations.
    • Bonus experience and skills include Adobe Creative Suite, demand generation, inbound marketing, and blogging.

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    Associate Business Manager – Customer Success

    Duties & Responsibilities

    • Meeting customer on-boarding SLA for the assigned accounts .
    • Meeting overall CHI and retention targets for the assigned accounts .
    • Maintaining TSS revenue targets as set .
    • Installation as per product type (Gold/Silver) .
    • Guiding customer on additional requirements such as LAN.
    • Seting right expectations – on product performance, possible issues & resolutions
    • Introducing to team – Introduction to support channels, relevant team roles and responsibilities, response & resolution SLAs .
    • Training to be experts based on customer requirements and customer team.
    • Hosting regular trainings, notifications to help customers get most out of the product.
    • Ensuring optimal use of all the product features as per the business operation of the customer
    • Means and methods to communicate latest relevant release features
    • Hosting customer events/webinars– inform on upcoming products or features • Hands-on learning centre for customers to learn and explore independently • In-product walk throughs for easy feature understanding.
    • Capturing feedback on training and implementation experience – identify gaps and learn to improve team capabilities or processes.
    • Capturing/Update customer contacts, business profile and requirement
    • In-product walk throughs for easy feature understanding Associate Business Manager – Customer Success 4- 6years Nairobi.
    • Working with Product and Marketing teams to devise Marketing strategies, Lead generation plans and Product strategies.
    • Quickly test new ideas, combining data and insight to learn and implement.
    • Generating new leads through ongoing initiatives such as referral campaigns, product Roll Outs and releases.
    • Knowledge about competitors’ activities, market trends and competitor market share within the S/W Market
    • Understand the customer structure and ensure product usage at all levels .
    • Refer to the provided escalation matrix to ensure the turnaround time SLA
    • Analyzing customer business flow - provide insights on how customers/users can interact with the product for maximum benefit .
    • Continue means and methods to communicate latest relevant release features .
    • Regular customer events – inform on upcoming products or features .
    • One SPOC to manage all engagements with customers including feedback, issues, resolutions
    • Pro-active value addition - address business needs/insights for business growth/introduce to industry.
    • Developing strong relationships with customers at Owner level to maintain ongoing revenue stream and product usage.
    • Maintaining communication with the customer throughout the entire customer journey.
    • Achieving the Targeted CHI Score.
    • Putting customers first – listens to their customers, treats everyone as a customer, keeps promises to customers, and keeps others informed of progress.
    • Delivering results - Sets clear and challenging personal goals, puts in the extra effort. Analytical with attention to detail. Monitors and changes plan to achieve end goal. Makes unpopular decisions if necessary. Manages risks.
    • Managing a changing environment – Puts forward new ideas, solutions. Analyses information accurately. Removes barriers to change.
    • Communicating for impact – is clear and concise in talking and writing, keeps all relevant people informed of progress in work, presents complex information and concepts in a way, which is simple to understand .
    • Maintaining 100% accuracy on reporting on daily activities.
    • Daily reports to be submitted by Close of Business, Capture all information accurately and comprehensively.
    • Compiling and send to line manager, issues pending past SLA for each lead/customer.
    • Flagging any recurring incidences on product and send to line manager

    Qualifications.

    • Bachelor’s degree in business, marketing, accounting or a related discipline, from a reputed University.
    • 4-5 years of sales experience. Good understanding of technology environment and small and medium businesses will be an added advantage.
    • Excellent written and verbal communication skills required. The ideal candidate should have command over both the local language and English.
    • Should have keen interest in driving operational excellence and also rapidly innovate
    • Experience in customer engagement.
    • Enterprising personality.
    • Good knowledge of SME business.
    • Technical knowledge & MS – Office skills is a must

    go to method of application »

    Sales Assistant

    Main Purpose of Job:

    The successful candidates will be required to visit construction sites, existing warehouses, Churches, schools etc., to introduce the company and its products and create the initial relationship with the prospects.

    Subsequently they will be expected to collect data on Developers, Property Owners; Specifiers; Contractors; Foremen and Fundis which would be handed over to the sales team for follow up and closure into sales. The successful candidates must be interested in pursuing sales & marketing as a career.

     Qualification

    • University Degree in Mechanical/building engineering or Business-related field would be preferred
    • Minimum O-level qualification with Diploma in Sales & Marketing
    • At least two years working experience in sales and marketing
    • A good working knowledge of Microsoft Office Suite

    Key Skills Required

    • Excellent Interpersonal Skills including ability to quickly build rapport with prospects
    • Very written and verbal communication skills
    • Well groom
    • Quick leaner
    • Confident and pleasant personality
    • Capacity to work with minimum supervision
    • A Knack for Creativity.
    • Attention to detail
    • Good organizational & Planning skills
    • A go-getter
    • A good team player
    • Responsible and Accountable

    go to method of application »

    Sales Assistant -Building Materials / Construction

    Purpose of Job:

    • The successful candidates will be required to visit construction sites, existing warehouses, Churches, schools etc., to introduce the company and its products and create the initial relationship with the prospects.
    • Collect data on Developers, Property Owners; Specifiers; Contractors; Foremen and Fundis which would be handed over to the sales team for follow-up and closure into sales.
    • The successful candidates must be interested in pursuing sales & marketing as a career.

    Desired Qualification

    • University Degree in Mechanical/building engineering or a Business-related field would be preferred
    • Minimum O-level qualification with Diploma in Sales & Marketing
    • At least two years working experience in sales and marketing
    • A good working knowledge of Microsoft Office Suite

    Key Skills Required

    • Excellent Interpersonal Skills including ability to quickly build rapport with prospects
    • Very written and verbal communication skills
    • Well groom
    • Quick leaner
    • Confident and pleasant personality
    • Capacity to work with minimum supervision
    • A Knack for Creativity.
    • Attention to detail
    • Good organizational & Planning skills

    Method of Application

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