Jobs at ICEA Lion Group

As a Senior Software Engineer- Integration Services, you will work in a team that owns the design, development, and deployment of high impact business-critical digital platforms and solutions. The candidate should be a distributed systems engineering generalist, able to architect broad systems interactions while being very hands- on, able to dive deep into any part of the stack, and lower-level system interactions. He/she should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. Software solutions you build must meet internal quality standards and deliver the business metrics for which it was designed.

Duties and Responsibilities:

• Design and implementation of scalable complex distributed systems for both on-premise and cloud environments.
• Design microservices and other service elements to fulfill business requirements on assigned projects.
• Build configuration and deployment assets required to deploy and run the distributed applications.
• Specify, design, and implement modest changes to existing software architecture to align to evolving business or technological dynamics.
• Assist in defining and developing software for tasks associated with the developing, debugging, or designing of software applications or operating software applications.
• Provide technical leadership to other software developers.
• Undertake other duties and tasks that are varied and complex in nature and that need sound professional engineering judgment and informed risk-taking

Qualifications:

• 5+ years of experience delivering and operating large scale, highly available, distributed web-based applications.
• Strong knowledge of Angular, NodeJS and the Express Framework.
• Strong knowledge of Java and the Spring framework.
• Strong knowledge of standard and emerging integration standards especially SOAP, REST GraphQL, Message.
• Queuing Protocols such as JMS and AMQP.
• Strong knowledge of data structures, algorithms, operating systems, and distributed systems
• Working familiarity with networking protocols (TCP/IP, HTTP, HTTPS) and standard network architecture components such as load.
• Strong troubleshooting and performance tuning.
• Experience writing software using automated testing practices such as BDD, TDD, unit, and integration testing.
• Strong command of version control usage with proper Git flow usage.
• Experience working with CI and CD.
• Deep experience with Kubernetes and Docker.
• Experience building multi-tenant, virtualized infrastructure.
• Experience working and designing architectures using the Istio service mesh or equivalent technologies.
• Experience working with common code generation frameworks.
• Experience with SQL and NOSQL databases.
• Strong knowledge of complex software architectural drawing and modeling using tools such as Draw.IO.
• A reputable certification systems architecture or a closely related professional qualification is a plus but not mandatory.
• Diploma or higher national diploma in Computer Science, IT, electronic engineering, Software Development, or related qualification or equivalent professional experience.

Key Competencies:

• The candidate will need to have strong soft skills to communicate and work well with several cross-functional teams in fulfilling the business needs.
• Detail-oriented
• Decision making, succeeding in this role requires both a can-do and risk-taking attitude.

Closing date 15, April 2022

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At ICEA LION Group we seek to recruit qualified candidates for the position of Contact Center Agent. The position holder will be responsible for handling customer engagement and interactions that come through the contact centre as per the set customer experience standards.

ROLES AND RESPONSIBILITIES:

• To respond in a friendly, supportive, helpful and timely manner to all customers who contact ICEA LION group Contact Centre via telephone, email, social media, SMS or any other communication channel that is set-up at the Contact Centre.
• Proactively manage all customers’ contacts and ensure that service levels are achieved.
• Provide customers with accurate, relevant and useful information regarding all aspects of the ICEA LION Group Products and Services.
• Ensure that all customer queries, problems and complaints are fully resolved on a ‘One Stop Shop’ basis.
• Offer end to end issue resolution on enquiries received at the Contact Centre.
• Actively represent the customer throughout the organization, highlighting trends, suggesting and implementing improvements and feeding back to colleagues
• Use sound judgment and take decisions that will maximize customer satisfaction.
• Ensure the complete and effective resolution of customer’s immediate queries or concerns at first point of contact
• Accurately update customer records on CRM, Google Drive/Excel documents and telephony systems
• Strives to continually improve personal performance in order to achieve team and departmental SLA’s and KPI’s
• Takes responsibility for continuous self-development and own learning
• Works as part of a team and supports colleagues

ACADEMIC QUALIFICATIONS & WORK EXPERIENCE

• Diploma in a business related field
• One (1) years’ experience in a similar role.

CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE

• Strong communication skills including ability to ensure customer quires and answered as well as write reports and prepare relevant publications.
• Must be highly organized, and able to work well with people at all levels in the organization.
• Strategic thinking and problem-solving skills.
• Strong investigative skills.
• Analytical and creative thinking skills.
• Strong persuasion and negotiation skills.
• Strong business acumen / business orientation.
• Good customer relationship management skills (internal and external customers)

Closing date 7, April 2022