Jobs at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Achieve sales targets (both Retail & Insurance) in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the life Insurance Sales and ensure that set sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted. 
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy. 
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectations.

The Person:

For the above position, the successful applicant should have the following:

Academic Qualifications:

• Bachelor’s degree from a university recognized by Commission of University Education.
• Master’s degree is an added advantage.

Professional Qualifications

Ideal candidate must have either of below:

• Certificate of Proficiency in Insurance /Executive certificate of Proficiency in Insurance 
• BCOM (Insurance and Risk Management option)
• COP Exemption Certificate 

Work Experience:

• At least 1 year of experience in sales.
• Strong knowledge of Insurance Products.

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KEY RESPONSIBILITIES 

• To develop and lead the implementation of credit origination and corporate service strategy in line with the overall Corporate Banking/ KCB Group strategy.
• Evaluation of credit appetite including appropriateness of structure considering application, tenor, risk versus return relationship, and the evaluation of effectiveness of risk mitigants
• Deliver well thought out decisions showing sound judgement where applications are within delegated sanctioning authority.
• Analysis of credit applications to assess whether the credit risk is in line with the Bank’s Credit Appetite and relative to the profitability of the deal.
• Identify and manage existing high-risk accounts and undertake the necessary corrective action when the risk profile threatens to become unacceptable.
• In liaison with the credit administration unit and relationship managers, provide oversight of performance of facilities booked in Kenya from other KCB Group subsidiaries to ensure that they remain performing and in the good book.
• Robust Covenant Monitoring to ensure that all approved covenants are tracked as per approval terms.  Present applications to the relevant credit committee and/or delegated credit evaluators.
• Responsible for the oversight and implementation and adoption within Corporate Credit, of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This entails the consideration and approval of customers including those that require being subjected to enhanced Due Diligence for on boarding and continued business.
• Support the corporate business units to deliver world class service to our external customers. Assist relationship managers in negotiating term sheets with clients ensuring that the deal structure, conditions, and covenants conform to the overall credit requirements of the bank.
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty. Spearhead improvement of service delivery and query resolution including defining customer pain points and providing solutions in collaboration with other stake holders

 MINIMUM POSITION QUALIFICATION REQUIREMENTS 

 Academic & Professional 

Particulars  Detail  Specific Field or Qualification  Need Type4 

Education 

• Bachelor’s Degree RQ 
• Certificate in Commercial CreditRQ

 Professional  Qualifications 

• CPA,ACCA,CFA, AKIB  AA 
•  Master’s Degree  Finance or a Business Related  Field  AA 

 Experience

Total Minimum No of Years’ Experience Required 

• 10 Years 

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KEY RESPONSIBILITIES: 

• Conduct cyber risk assessment for assigned cyber security audit and advisory assignments.
• Perform independent threat and vulnerability assessment and penetration test audits of the bank’s ICT systems to assess the effectiveness of the cybersecurity control framework and report on cyber risks noted.
• Serve as an objective and independent advisor to business functions by providing assurance that cyber security operations and processes conform to current KCB group policies and procedures, regulatory requirements as well as applicable legislation.
• Conduct walkthroughs, testing of controls, and negotiating potential issues for Technology audits within the cybersecurity and infrastructure portfolio, including scope areas such as identity and access management, asset classification, network security, operating system security, database security, web application security, mobile application security, public cloud (AWS/GCP/Azure) environments, vulnerability management, endpoint protection, etc.
• Identify and evaluate significant cyber security risk exposures and contribute to the improvement of technology risk management and control systems.
• Ensure cyber security audits are performed in accordance with the Internation Professional Practices Framework (IPPF) and the bank’s internal audit methodology.
• Documents the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.
• Maintain respectful and effective communications and relationships with key stakeholders pre, during and post audit assignments to ensure alignment of audit objectives to Bank strategy.
• Follow up on the implementation of audit recommendations, identifying and reporting any gaps that may derail implementation of audit recommendations.
• Keep the organisation updated on cyber security industry trends, regulatory changes, and best practices in internal auditing as well as developments in the Banking industry and business environments that would inform the quality of the audit and quality assurance

MINIMUM POSITION REQUIREMENTS

ACADEMIC & PROFESSIONAL

Education 

Bachelor’s Degree

• Information Technology, Electrical Engineering, Computer Science    RQ
• Professional Qualifications – Information Systems Audit / Security
• CISA/CISM/CISSP AA

Professional Qualifications – Vulnerability Assessment and Penetration Testing

• OSCP/ CCIE Security / CRTO / CRTP/ CRTE / CRTM /CPTS RQ
• Master’s Degree
• IT, MBA, Computer Science AA

Experience

Total Minimum No of Years’ Experience Required

• 4 Years

Detail Minimum No of Years Need Type[2]

• Cyber Security Reviews, Vulnerability Assessments and Penetration Testing Experience 4 ES
• IT Security and/or IT Audit 3 ES
• Red Team Exercises 1 AA
• Stakeholder management 2 ES

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Key Responsibilities 

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person 

For the above position, the successful applicant should have the following: - 

• A University Degree from a recognized institution. 
• Minimum of 8 years’ experience in General Banking; 4 years of which one should have been a Branch Manager at MLC. 
• Experience in Sales, Personal/Business/or Retail Banking. 
• Experience Credit Analysis and administration. 
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration. 
• Demonstrated consistent high performance in role(s) held in the last three years 
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge. 
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations 
• A good understanding of risk, credit policies and procedures. 
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.