Jobs at KCB Bank Kenya

The Position: 

The role is responsible for business growth of Merchant acquiring, relationship management of merchants in all major sectors including but not limited to Fuel, restaurants, schools, Government, hospitals, insurance, institutions, retailers, supermarkets, hospitality, and e-commerce inter alia. The role also recruits, onboards, and manages aggregators and merchants in all categories. The role strategically guides and supports the regional channels teams.

Key Responsibilities:

• Provide leadership in driving revenue growth in the merchant acquiring department. 
• Relationship management of partners including but not limited to schemes, e-commerce and merchant aggregators.
• Recruitment, On-boarding, and Relationship management of merchants especially key merchants in every category. 
• Constant engagement with partners to create innovative products & services to offer to the market ensuring the bank is ahead of the market in product delivery.
• Work with cross-functional teams to deliver on acquiring projects on a timely and efficient manner.
• Champion compliance and maintenance of high-level service standards and identify areas of improvement to close gaps.
• Work with cross-functional teams to develop and execute a consistent go-to-market strategy to increase brand awareness and drive business growth.
• Manage and coordinate with back-office department for operational excellence.
• Ensures adherence to risk-based customer identification/verification and record keeping procedures, transaction monitoring, trend analysis of operational failures/threats and closure of recurrent issues arising from control lapses/failures, regulatory breaches and non-compliance to policy.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in a Business-related field.
• Master’s degree in a Business-related field is an added advantage.
• 4 years in Sales or Business Development role with at least 2 years in Acquiring Operations.
• 1 year Product Development experience.
• Strong relationship management/ customer service skills.
• Excellent communication skill.

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he Position:

The HR Manager, Compensation & Benefits will implement the Bank’s Reward and Benefit schemes and programs such as the Group Bonus Scheme, Pension Schemes; perform salary analysis and make recommendation, remuneration surveys, Group ESOP Scheme, Benevolent and Group Life Schemes. This role further provides advanced advisory and analysis support for reward & benefit schemes and programs.

Key Responsibilities:

• Coordinate annual and other periodic remuneration surveys and benchmarks to ensure corporate rewards and benefits strategies are achieved.
• Monitor salary costs in line with budgets and ensure execution of any adhoc rewards and benefits programmes within approved budgets.
• Evaluating and monitoring effectiveness existing rewards and benefits policies, procedures and programmes and recommend improvements, whilst ensuring compliance to the Group HR Policies, procedures and programmes by all Business Functions as well as to the relevant legislations and providing line management with advanced guidance on matters arising thereof.
• Manage and maintain data, records and statistics relating to Reward and Benefits including development of effective tools for capturing and managing the data; develop metrics that help measure the value/yield of the reward and benefits programmes to the Bank.
• Prepare and provide simple and complex reports, analysis and data relating to Reward and Benefits for HR and Business Managers and executive management.
• Represents the Group HR Function and or the Bank at external Regulatory/Industry/Corporate forums/meetings relating to Reward and Benefits.
• Develops, manages and or maintains relationships with internal/ external customers/ stakeholders/ supplies relating to HR Compensation and Benefits Unit.
• Conduct research and industry benchmarks on regards and benefits for alignment of Group reward and benefits procedures and practises to best-in-class practises that engage and motivate employees.
• Handle all staff issues and inquiries on reward and benefits; evaluate and report on the effectiveness of the rewards and benefits programs.
• Issuance of benefits statements to all staff across the Group as prescribed and work with recruitment function and other Bank units to ensure effective pay decisions are made.

The Person:

For the above position, the successful applicant should meet the following criteria:

• University degree in Human Resource Management or a Business-related field from an institution recognized by the Commission for University Education.
• Professional qualifications in HR General or a specific field of HR is a requirement.
• Master’s degree in HR Management or a Business-related field is an added advantage.
• Must be a member of IHRM.
• Minimum of 5 years' experience in Reward & Benefits.
• Advanced knowledge of Labour Legislation & Employment Laws; HR Regulatory framework, policies, and procedures.
• Mastery of HR analytical skills, data & records management
• Advanced Business Acumen with strong industry knowledge
• Strong leadership, interpersonal, communication, planning and organizing skills.
• Computer Literacy with strength in data analytics tools.