Jobs at Kenya Airways

Brief Description        

Job Purpose Statement: As an NDC Program Analyst, is responsible for analyzing, designing, and implementing strategies and solutions to improve our distribution capabilities. This role will work closely with cross-functional teams to ensure the successful execution of NDC projects, monitor progress, and contribute to enhancing our distribution processes.

Detailed Description        
Principal Accountabilities (KEY Performance areas):

• Collaborate with stakeholders to define and document distribution capabilities program objectives and requirements.
• Analyze existing distribution processes, identify inefficiencies, and propose improvements.
• Assist in the development of a comprehensive NDC (New Distribution Capabilities) strategy aligned with business goals.
• Collect and analyze data related to distribution performance, customer preferences, and market trends.
• Generate regular reports and dashboards to track the progress of NDC initiatives.
• Identify key performance indicators (KPIs) and implement metrics to measure the success of distribution programs.
• Work closely with IT teams to ensure seamless integration of NDC solutions into existing systems.
• Collaborate with logistics, supply chain, and sales teams to align distribution strategies with overall business objectives.
• Provide guidance and support to operational teams in implementing NDC program recommendations.
• Research and evaluate emerging technologies and tools related to distribution capabilities and automation.
• Assist in the selection and implementation of NDC software, systems, and technologies.
• Oversee the testing and deployment of NDC solutions, ensuring they meet performance and security standards.
• Continuously monitor and assess the effectiveness of NDC programs and recommend adjustments as needed.
• Stay up-to-date with industry best practices and trends in distribution and logistics.
• Work closely with internal and external partners to align NDC initiatives with company goals and ensure collaboration and support.

Job Requirements        

• University graduate in a commercial related field and
• 7 years in Airline Commercial department
• Proficiency in MSOffice, Internet, and Databases
• Working knowledge of reservation systems
• Working knowledge of Excel and Power Point
• Fluent in spoken and written English
• Excellent oral and written communication skills
• Ability to lead and motivate a team
• Ability to work in a changing environment
• Strong analytical and problem solving skills

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Brief Description        

Job Purpose: - Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Accounts and deliver incremental revenue from the Corporate and Business travel market in order to achieve budgeted revenue target.

Detailed Description        

• Manage and grow existing Corporate and Trade accounts.
• Prospect for new corporate contracted business.
• Engage Trade market handling Government of Ghana Departments and Ministries for contracting
• Manage and sustain high yields from Travel Agents.
• Develop profitable relationships with a portfolio of travel trade suppliers to secure long-term business e.g., with Trade/Corporates/Government partners.
• Mobilize promotion of KQ through IATA/Non-IATA Travel Agents and sustaining maximum support to Kenya Airways.
• Apply sales and marketing techniques to generate customer loyalty.
• Negotiate rates and conditions to secure profitable business flows.
• Gather and disseminate market intelligence to assure KQ’s competitive position.
• Organize promotional activities with the appropriate organization for incremental business and ensure timely distribution of all promotional literature.
• Attend industry-related shows/seminars/exhibitions to ensure Kenya Airways retains ahigh profile with Travel Agents.
• Review and maintain Quality Management Systems (QMS) standards with particular emphasis on Travel Agents’ queries.
• Build and maintain good relationships with colleagues other Airline partners to leverage the strength of the Partnerships/Codeshares.
• Submit reports on agent performance and market intelligence.
• Use of commercial tools to optimize on Quality and quantity of deliverables.
• Provide contract support and expertise to contracted agents to maximize revenue.
• Create and maintain customer and agent databases for future targeted campaigns/recognition and proper sales segmentation on offer propositions.
• Process, Maintain and build commercial information on non-IATA agent sign up, COMM-flexand Waiver Management.
• Grow customer database and communicate with agents, corporates & direct customers to maximize business flows.
• Coordinate Msafiri Connect & NDC top up, addressing errors and challenges customers experience on Msafiri connect& NDC portal.
• Support Kenya Airways at travel exhibitions, trade shows and events.
• Assist in investigation, dispute management and collection of ADM / ACM queries.
• Enroll and support non-IATAs those buying direct and indirect.
• Provide support to Travel Trade & Niche segments.
• Participate on Key commercial projects to support in change management.
• Deliver on 2 commercial projects per year.
• Perform any other duties that shall be assigned from time to time.

Job Requirements        

• Bachelor’s degree in business related field from recognized institution with minimum 4years’ experience in Sales & Marketing. OR 
• Diploma in Business related field with minimum 7 years’ experience in Sales & Marketing with emphasis on client contact and/or reservation/ticketing.

Additional Details        

• Proficient in PowerPoint, MSWord, Excel.
• Stamina, drive, self-motivation and a passion for customer service.
• Ability to work independently and as part of a team.
• Clean Driving License.
• Must be a person of unquestionable integrity. Behavioral Competences:
• Teamwork/team player.
• Customer focus.
• Negotiation skills. 
• Flexible and innovative. 
• Analytical & prioritization skills.
• Commercial acumen and able to act on own initiative when required.
• Ability to prioritize tasks and flexibility of role.
• Proactive and fair-minded nature to both customers and colleagues.
• Excellent communication skills.