Jobs at NewGlobe

About the Role

Instructional Design Associates are based in Boston, Nairobi, Hyderabad, Kigali, and Lagos. This is a full-time role based in Nairobi, but will likely include remote collaboration with teams overseas.

As an Instructional Design Associate, you join a team working to make a difference in the world. In the markets we serve, the number of pupils attending school is soaring, but the quality of most schools, according to international experts, is low. Writers join our Instructional Design department to invest time in producing quality learning materials to improve thousands of children’s daily academic experience.

One core tenet of our approach to instruction at NewGlobe is providing extensive opportunities for pupil practice. That is, we're trying to make the pupil experience less "rote." We create “teacher guides” (daily lesson plans delivered by e-reader), textbooks, and other materials with that goal in mind -- all as a means to improving learning gains among pupils.

What You Will Do

• Create detailed lesson plans based on national syllabi and other sources for all subjects in several territories under the guidance of a supervisor with instructional expertise
• Edit lesson materials (lesson plans, textbooks, exams) to ensure they are free of errors and inconsistencies
• Participate in ongoing pedagogical training in instructional design
• On occasion design and write passages, questions, and activities for our textbooks
• Learn and apply aspects of print production in the form of writing art specs and styling manuscripts
• Jump into new, unusual projects with other Academics or Instructional Design team

What You Should Have

• One or more years of experience in education, editing, or writing
• A bachelor’s degree
• Fluency in English
• Strong writing and editing skills
• Consistent capacity to meet deadlines and meticulous attention to detail
• High degree of professionalism in communication and time management 
• Ability and willingness to write, solve, and explain primary school maths problems
• Flexibility, ability to process and respond to new information quickly
• A team-oriented approach
• Ability to receive and effectively apply feedback
• Desire to engage creatively even with tedious or repetitive assignments
• Proficiency in Microsoft Word

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.

go to method of application »

About the Role

As a Learning Innovation Supervisor, you will be responsible for supporting and managing Learning Innovation Officers. You will guide the improvement of lessons and learning materials through the organisation and delivery of objective, weekly feedback on Officers’ lesson observations, which focus on lesson quality, teacher experience and pupil outcomes from the field. You will provide feedback on lesson observation reports to learning innovation officers, support them by responding to daily communications from the field, absorb requests and manage their work plans, maintain the creation and monitoring of their schedules, have individual weekly meetings and monitor data entry into trackers.  

The Learning Innovation Department is hyper-focused on ensuring that lessons are driven by clear objectives, that teachers are fully supported, and that pupils are prepared for academic success. Your objective is to support the achievement of learning outcomes through better lessons. Towards this end, you will guide and mentor Learning Innovation Officers to be courageous enough to provide challenging feedback and hold incredibly high standards for educational excellence. You will also visit schools to keep up with learning innovation processes and developments in lessons. 

This role can be ‌in India (New Delhi), Rwanda (Kigali), Kenya (Nairobi), or Liberia (Monrovia). 

What You Will Do

• Absorb and communicate all requests for field-team support.
• Manage a large portfolio of work plans and balance a competing array of priorities.
• Support Learning Innovation Officers to improve their practice through sustained feedback and targeted support on lesson observation reports.
• Maintain priority observation schedule for learning innovation officers through the academic year
• Meet weekly with 8-10 Learning Innovation Officers and own daily email communication with learning innovation officers.
• Observe lessons once a week to keep up with lesson observation trends and processes. 
• Monitor the weekly completion of the lesson observation catalogue and other trackers.
• Create weekly takeaways to Instructional Design and relevant stakeholders from qualitative data. 
• Identify areas of improvement and write memos to strengthen and tighten field team processes.
• Assist with professional development and evaluation of learning innovation officers.
• Introduce screening interviews and ownership of resume/task reviews for new applicants
• Data cleaning and analysis of data collected from the field.

What You Should Have

• Significant, relevant experience as a teacher or a field researcher in an educational setting.
• Excellent leadership and managerial skills with the ability to drive high performance and measurable output.
• Excellent organisational and project management skills with the ability to operate in a fast-paced working environment.
• Experience in leading and delivering continuous improvement in k-12 education
• Knowledge of current learning developments, applications and their impact on teaching and learning
• Exceptional written and verbal communication skills.
• A strong plus is up-to-date knowledge of learning design and/or data analysis.

go to method of application »

About the Role

A critical member of the Leadership team, the VP People’s role is strategic in identifying and implementing long-range strategic goals and ensuring that NewGlobe’s People policies, procedures, and programs support the organization’s mission, vision and culture. With the goal of sustaining an engaged workforce, the VP will oversee and provide best practice guidance and consistency in all People areas including employee engagement, performance management, talent management, compensation and benefits and organizational development.

The ideal candidate is one with a passion for our mission and who brings a proven track record of success in implementing programs to attract and sustain a high performing, engaged, global workforce in a fast paced organization. 

Based in Nigeria or Kenya, the VP, People currently reports to the President who also acts as the Chief People Officer. If and when a separate Chief People Officer is hired, the VP will report into the CPO. The VP leads a service-oriented team of People professionals in 8 countries. Up to 25% travel to current and new operating markets will be required.

What You Will Do

• Lead and manage the entire employee-life cycle, and the improvement of people-related systems, processes, and metrics that support the achievement of the organization’s business goals and strategic objectives;
• Lead a high performing, team of People team staff and acting as a coach and advisor to the Leadership team;
• Be a business partner with shared service and program leadership to ensure the People Group’s policies and practices are aligned to business objectives and success;
• Developing and facilitating the implementation of the People strategy and annual plans in alignment with the NewGlobe strategic plan; 
• With a holistic understanding of NewGlobe’s goals and a collaborative approach, recommend, design, implement and evaluate long range talent management initiatives and people programs and approaches to maximize productivity and goal achievement; 
• Leveraging all available data for decision making; 
• Initiate/project manage any system/tech changes for more effective execution of People functions
• Ensure legal and regulatory compliance in all employment related aspects of the organization, maintaining knowledge  and understanding of regulations, laws and industry best practices across our operating markets.
• Be the custodian and ambassador of NewGlobe values across all operating markets. 

What You Should Have

• Bachelor's degree with a reputable institution
• Minimum of ten years of significant progressive leadership experience in operational roles including prior experience leading people function
• Ability to think strategically but also focus on tactical and operational issues
• Global multi-site experience 
• Strong leadership skills and demonstrated ability to work with a very diverse workforce
• Ability to understand and deal with complex People challenges and creatively overcome obstacles to achieve goals.
• Ability to function well in a fast-paced environment where constant change is the norm and the bar for quality is set high.
• Strong relationship building skills - partnerships come naturally
• Ability to communicate effectively at all levels – with the CEO,  President, leadership team, and employees
• Strong conflict resolution skills and the ability to influence a variety of stakeholders

go to method of application »

About the Role

Technology at NewGlobe is a highly complex, vertically-integrated affair, with systems supporting an ever expanding range of functions and countries, and crossing between software development, business intelligence, IT operations, and logistics/supply chain. At the same time, our teams run lean and things change fast – governments make policy decisions that affect us, launching new territories is a frenetic affair, and we still need to evolve our core technology offering. 

This role is about ensuring that NewGlobes investments in technology translate into rapid and reliable launches, appropriately localised offerings, and sustainable at-scale operations. To achieve that, it will require deep knowledge of the existing NewGlobe tools and processes, an exceptional ability to collaborate, listen, and communicate, and a passion for continuous improvement. Above all else, this role is about being a technologist who can be a fast-moving and utterly resilient problem solver, while simultaneously being obsessed with ensuring the scale and sustainability of our operations. 

When deployed as part of a new launch, this person will be on-ground as the Technology representative in the cross-functional New Opportunities team, adapting and deploying the existing set of tools and processes and infrastructure to the local context, hiring and training the future IT Operations team, and generally doing whatever is necessary. To achieve that goal, this person will be supported by and oversee a small globally distributed technology team assigned to the launch, including staff from both software development and IT Operations. But it will also mean rolling up sleeves, doing systems administration, installing software, working with local vendors, and whatever else is necessary to make the technology go. 

When not participating in a new launch, this person will be catching up on the latest developments within the Technology group and working to make the next launch better, faster, cheaper. 

This person will report to the Vice President of New Opportunities, with a functional reporting line to the CTO. This person will be a member of the core Technology Leadership team, alongside directors owning the IT Operations, Software Development, Product Management, and Programme Management functions, respectively. 

What You Will Do

• Hire and on-board the IT Operations manager and team (up to 10+) who will take over operations post-launch 
• Support academics and leadership and development teams to provide tech support for teacher trainings for up to 10,000 teachers in first 3 months in-country 
• Manage the local hardware and infrastructure setup, under the oversight of the shared services IT Operations director, to ensure that support office infrastructure (internet, PBX, firewalls, domain controllers, etc.), IT assets (smartphones, tablets, laptops, etc.), and tech consumables (software licenses, airtime, etc.) are procured and available in a way that is timely, cost-effective, and consistent with established NewGlobe standards. 
• Build awareness and perform training around the existing technology toolset for the local teams, including new products or functionality that might not have existed in prior launches
• Ensure the right balance between standardisation (including pushing back on local teams to adopt) and localisation (including pushing back on shared services teams to adapt) 
• Oversee the technology shared services teams assigned to a launch, including prioritisation of issues for resolution, necessary customisations, and the coordination of associated timelines and releases. Changes to software systems to be overseen by the shared services Software Development director. 
• Act as the single point of contact on ground for Technology during a launch, meaning communicating a clear and complete picture back to the Technology Leadership teams and also communicating information back from those teams to the local teams 
• Prevent shadow systems and misinformation from becoming embedded 
• Between launches, work with other technology departments and functions to improve future launches, including product strategy, software development, IT Operations, and business intelligence 
• Advocate relentlessly for - and personally embrace - the use of data and reports to drive facts-based and at-scale decision making 

What You Should Have

• Experience deploying and overseeing technology in low infrastructure and physically remote environments - limited or unreliable access to power, limited or unreliable access to network, difficult or slow to reach in person, and often using low spec hardware. 
• Experience that includes mobile applications and enterprise mobility management are a big plus. 
• Experience working across multiple teams and departments, especially in a globally distributed and matrixed organisation. 
• Strong project management skills, especially with both lean processes that are designed to work in rapidly changing environments and also with more formal structures designed for complex and well-defined projects  
• Understanding of networking infrastructure (routers, switches, firewalls, domain controllers) and the associated setup and configuration 
• Competency with other types of systems administration tasks, esp. Linux-based systems, such as PBXs, LAMP-stack OSS, etc. 
• Familiarity with ITIL, Information Security, and Identity Management best practices. 
• Experience participating in modern software development and continuous delivery processes, including automated deployment pipelines, microservice APIs, frequent releases, and fast feedback 
• Proficiency in the use of monitoring tools to oversee systems at a distance and at scale (and to reduce mean time to response)
• Exceptional listening, communication, and collaboration skills
• 7+ years relevant IT/industry work experience 
• Bachelor's degree with strong academic performance 
• Experience of living and/or working in emerging markets, including rural and remote communities .